Sheree Davis
Rating: 5 out of 5
Installing a Ground Wire on a Gas Heater
I had received a Red Tag following a furnace inspection, noting that the ground wire was not up to Code. I had not taken note of the 45 day timeframe and was within 9 days of the deadline.
Contacted Gas Guys. Received a call back within 60 minutes. Upon learning of the deadline, George advised that Enbridge needs to receive confirmation notice from a certified technician more than 5 days before the deadline and offered to come that afternoon. He clearly described the cost over the phone, was at my home within 2 hours, explained why the repair was necessary, how he would do it and redressed the problem within 15 minutes.
He then clearly identified the two options through which I could remit the certification of the repair to Enbridge and provided the necessary email address, indicating how to complete the email subject line. He also advised me that I should check to make sure that I received an automatic reply back from Enbridge indicating that the email had been received. He noted that he would email a copy of the invoice and offered the opportunity to pay via Interac Transfer. I received the invoice the next morning.
George was very professional and very helpful.
Answer from pro:
Thank you Sheree for the wonderful review. Red tags are one thing that have to be addressed or else Enbridge will shut down you gas supply line and force you to address them. Safety is our top priority. I am glad things worked out! George
Reply created 11 Aug 2018