AAA Gates Wildlife Control reviews (930)

Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Dec 2016
Raccoons in the Roof
I couldn't be more impressed with Joel from Gates Wildlife. He was fast and SO efficient. We had to have him back within a month of the first hole in our roof being repaired. It was done under the guarantee and fixed in the same incredibly professional manner. Can't say enough good things!!
Answer from pro:
Hi Lindsay, thank you for mentioning that you had Joel back within a month under the guarantee. As you discovered we do stand behind our guarantee, which unfortunately is not the norm in this industry. I also love your comment "Can't say enough good things!!". In just three sentences you said plenty of great things. Thank you very much for taking the time to write such a great review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 5 Dec 2016
Review from Alan Aranha
Rating: 5 out of 5
Review left on 30 Nov 2016
Roof
We had used this company beforeAnd we were happy with the service And most importantly the outcome.The second time around Chris had On this call. Chris was very pleasant To deal with and had explained everything that was important.The job was done professionally And in a timely manner.I would definitely recommend thisCompany to my family and friends.
Answer from pro:
Hi Alan A., thank you for hiring Gates Wildlife for a second time to solve your new animal problem and for complimenting Chris on a job well done. I also appreciate any future referrals to your family and friends. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 1 Dec 2016
Review from Satisfied
Rating: 5 out of 5
Review left on 25 Nov 2016
Pest Proofing a Backyard Shed
I am very pleased with the work performed by AAA Gates Wildlife Control. From the time that I called them, to the arrival of the technician, Chris, to his work, I was thoroughly impressed and satisfied. This is a first-rate organization that does quality work. I would gladly recommend them to anyone who is in need of pest proofing their backyard shed.
Answer from pro:
Hi Satisfied, thank you very much for writing a review and for your comment "This is a first-rate organization that does quality work." That is an incredible compliment! I really appreciate it! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 1 Dec 2016
Review from Carol Wolf
Rating: 5 out of 5
Review left on 24 Nov 2016
Metal screening on edge of roof to prevent raccoons from tearing up the shingles
We had new shingles put on our roof in mid-August of this year and we have had to have it repaired twice in the past 3 months due to extensive damage to the shingles and the leaf guard being torn up by raccoons. My husband and I find this very strange as in the 40 years we have lived in our home, we have never had any trouble or even seen a raccoon.I called Gates Wildlife Control to explain what was happening and to see if they could make any suggestions as to how we could stop this from happening again. They sent Chris, one of their Senior Wildlife Control Officers and he went on the roof to see the damage. The majority of the damage was around the edge of the roof on all 4 sides as the original builders had left a small gap of about 2" from the edge of the shingle to the gutter making it easy for the raccoons to put their hands in and lift the shingles, so Chris suggested that he could install a metal screening which would protect the edge of the roof as well as cover the gutter preventing this from happening again. He left me a quote and told me to think about it and call the company if we wanted to proceed and I called them on Saturday afternoon.Our roof was repaired on Saturday and Chris came on Tuesday morning to install the metal screen and did a very neat and tidy job as you can see in the picture above.Gates' called the day before to confirm the appointment and Chris arrived right on time. Great Job!. Thank you Chris.
Answer from pro:
Hi Carol W., thank you for the detailed account of your situation. It may seem strange but we do see your situation repeat itself from time to time. Older shingles are a lot stiffer and their rigidness helps protect the gap between the roof and the fascia board. When they are replaced with much more pliable new shingles and a raccoon happens to be searching for a den site, it can easily lift or rip the shingles to reveal the gap. Once the opening is exposed, they stick their nose into the space and chew on the free edge of the wood. Over time they can create an opening large enough for them to climb in. I would like to also thank you for complimenting Chris on the work he performed for you. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 24 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Nov 2016
squralls in the roof
had a family of squalls living in my roof, failed driving them off by myself. called some company and decide to go with Gates animal control company although a little bit pricy, but it turns out it is worth the price. Great thanks to Joel, he came on time, very experienced and knowledgeable, quickly find the problem and efficiently fix it. now the noise on my roof is gone, but I'll keep an eye on how long will this good job last. like I told Joel, I'll come back to review next summer, by then, it will prove the quality of this company is good indeed or not. so far, very happy with their service, especially thanks to Joel, again.
Answer from pro:
Hi chris z, I love your comment "I'll come back to review next summer". I can assure you that our quality of work / service will remain a 10 out of 10 in your books. But that is the beauty of HomeStars, it give the consumer an opportunity to tell the world about their experience, good or bad. It keeps companies honest and trustworthy. Please do not hesitate to call us should you have any problems. You have my promise that we will take care of you! Thanks for your great review and for saying good things about Joel. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 25 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Nov 2016
Humane Squirrel Removal & Squirrel-Proofing
The fellow who came was fast, friendly, efficient, and very, very knowledgable. I would highly recommend his company. The cost was to repair previous work that our roofers damaged/destroyed and to remove a current nest of squirrels from our front porch roof. Their work is guaranteed but the shoddy roofer did not tell us he was mucking about with our squirrel-proofing.
Answer from pro:
Hi kathryn.stockwood, it is unfortunate but I cannot tell you how many times we have seen where roofers have removed our screening only to let the animals back in. You would think that they would know to leave it on. Thank you for your informative review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 25 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Nov 2016
Raccoon in the attic
Raccoon got in by ripping a hole in the soffit. Chris, a very knowledgeable technician, inspected the attic. Because there was a part of the attic that he could not reach, he suggested installing one-way door, just in case the raccoon was still there. He also installed a wire mesh around each roof vent at a minimal cost for each vent. A few days later he came back to patch up the hole, and cover that section with a wire mesh, as that was a common entry point. Overall very happy. Chris did a great job.
Answer from pro:
Hi Lindsay, I first want to apologize for not responding to your review before now. I make it a point to respond to each and every review on HomeStars but somehow your review slipped through the cracks. Thank you for your kind words regarding Chris and his work. I also appreciate that you nicely highlighted how your job unfolded. Thanks for hiring us to humanely solve your wildlife problem. Brad Gates, B.Sc. Owner / President Home Stars Award Winner 2017, 2016 & 2017.
Reply created 1 Nov 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Nov 2016
squirrels in the attic..getting in via vents
Pete was excellent in explaining the process involved in the removal of the squirrels and capping/sealing the vents He was very good with my barking dogs as he went up and down the ladder. The job was two parts He set dates and times with me which he followed. A great professional and would recommend his work and the company to everyone.
Answer from pro:
Hi dreamweavers2u, thank you for complimenting Pete on a job well done. You made an excellent point... "he set dates and times with me which he followed." As a company, it is very important to me that we follow through on what is promised to the customer. There is nothing more frustrating than service companies that tell the customer what they want to hear and in reality they have no intention in following through. Thank you for hiring Gates Wildlife and for your great review! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 24 Nov 2016
Review from HomeOwner
Rating: 4 out of 5
Review left on 23 Nov 2016
Pest removal
Easy to book an estimate on line. They were professional, punctual and pleasant to deal with. Although the cost was more than we had planned the work made sense and we didn't feel that is was over priced for what we are getting. All work is guaranteed.
Answer from pro:
Hi mart.eustace, thank you for taking the time to write a review. I appreciate you mentioning that we were punctual. We pride ourselves on booking firm appointment times that are convenient to our customer. I am not a fan of waiting for a service person to show up sometime within a 4 hour window. If there was something we could have done differently to have achieved a 10 out of 10 please email me at bradgates@gateswildlifecontrol.com. I am always looking for ways to improve upon the service we provide our customers. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 24 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Nov 2016
Wildlife control
Block off an area outdoors under the stairs to prevent wildlife from entering/nesting in that area.
Answer from pro:
Hi Gary, thank you for your review. Please don't hesitate to call should you have any questions or concerns. We are always here to help. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 22 Nov 2016