AtlasCare reviews (2519)

Garrett and Travis were very professional. They explained clearly what they were going to do and respected our house while they did it. I would definitely have AtlasCare back again.

I needed a new AC system as the old one that came with our house wasn't doing its job during this hot summer. Our townhouse uses a high velocity system (unfortunately)... That's another story. Anyway, I met with the sales guy Jeff Maund, and compared to another sales guy from another large HVAC company, Jeff provided me with more info. And seemed more knowledgeable. He advised that new ductwork would be put in and the evaporator coil would be installed in another location. He also did not recommend me renting the system (as opposed to the other sales guy, who was). I did some research and found that financially it makes more sense to buy/finance. I decided to go with Atlascare, even though I was with the other company since the start. On August 10 2016, Mike, Adam and Gabriel came bright and early to install the system. They were very friendly and professional. Before any work was done, they laid down their drop sheets and had booties whenever they needed to do so. All in all the work took about 5-6hrs for the new install, and when they finished they cleaned up nicely and took away all the old equipment. They also answered any questions I had. It was a great experience. Jeff also followed up with me after the install. The system worked fantastic, it actually cooled the house down during those hot humid days. It was night and day between the old system and the new one. The old one which was a 1.5t no name unit could never cool the house down past 25 degrees Celsius, and the house would still feel uncomfortably warm on the main floor and even warmer upstairs. I would have to use a fan in my room to supplement the cooling! With the new Lennox 2t unit even though on the hot humid days it would get the house down to 24 degrees Celsius and the house would feel surprisingly cool, almost cold! We really felt the difference on the second floor, and were amazed. We never knew anything different other than the old system which wasn't doing the job. On August 19th 2016, we noticed a whistling sound coming from the duct work/air handler and the house didn't seem to be cooling like it did and should. I called Atlas on Sunday evening and advised the operator of the problem, and was advised a technician would call me back within the hour, and within the hour Brendan called me back and I confirmed with him the problem I was having and he diagnosed over the phone that it was most likely the evaporator coil freezing up. He suggested that we turn off the system to let it thaw out several hours before the appointment with him. So we kept using the AC until 5am (appointment was between 12 noon and 1pm the next day). Brendan The technician came on time at around 12:30pm the next day and quickly got to work, again wearing booties inside the house whenever he needed to. He quickly noticed that a 'anti ice control' wasn't installed with the system (recommended with our tempmizer air handler). Brendan tested the Lennox unit and also advised that he would charge it up a little more with coolant. He was professional and answered all the questions I had. The anti ice control was set up and the system was tested and everything is working fine again. The new system is definitely removing any humidity/moisture 1000% better than the old system. My family and I are very happy the new system, and I am very happy that I went with AtlasCare. I would recommend them to anyone looking to have any HVAC work done on their home.

Overall a/c system purchase was average. Sales person good, after service average, I was promised a cover and never received it, when I asked about it I was given an excuse and told to contact the sales person. Best part: Air duct cleaners prompt, polite and did a great job (Deshawn & Ricardo)

I'm very satisfied with the service from AtlasCare, the technician (Alex) was really professional and before starting, he walked me trough the process and explain everything; which I really appreciated. He showed pictures before and after and the difference was amazing!

The furnace cleaning technician came first. He explained everything in detail and was very clean and professional. The duct cleaning team came after. 3 technicians in total (Garrett, Ricardo and Deshawn). They came in a large Atlas truck, very professional. They put down red carpets not to make a mess. They took their time and explained in detail what they did at the end. I would highly recommend this company. I am a Real Estate Agent in Toronto and I don't recommend a company unless I am completely satisfied and I am.

On Thursday, August 4th, Dave D., Keith L. and Venecio B. installed our new air conditioner and furnace. They immediately showed their knowledge and expertise by deciding on a much easier and efficient way of running the venting tubes to the outside. They did the installation in a timely and professional manner and were great to deal with.

Travis came to do our duct-cleaning job. He was very pleasant, courteous, and professional to deal with. As far as we can tell, he was also very competent! : )

Toronto is enduring one of its most intense heat spells in years. Wouldn't you know the blower motor in our furnace died right in the middle of it all. We didn't have an existing relationship with a service provider, so I decided to take a chance on AtlasCare, a company that my parents used for many years when I was a child. The diagnostic was done very professionally, but we learned that we needed parts that couldn't be sourced for two weeks. You can imagine our dismay at the prospect of suffering through a heat wave with no AC for two weeks. Enter Service Manager, Nimo Mansouri. This gentleman is a poster child for customer service. Quite frankly, I haven't seen somebody work so hard to win my business in years. Nimo quickly found an alternative supplier for the parts we needed and arranged to have them at our house within 24 hours. He is professional, friendly, resourceful, and forward-looking. He understands that by proving his company can serve my needs today, I won't think twice about returning to AtlasCare going forward. The repair job was completed as promised by a friendly technician (who had to work in some VERY hot conditions, the poor guy). Our AC is back up and running, my wife is happy again, and we've begun what will likely be a long relationship with a dependable service provider. Thanks Nimo and company. Two thumbs up.

Atlas Care installed my furnace / AC 8 years ago. They do great work with courteous service. I have not always had good luck with other contractors but I have always been impressed with the way Atlas steps up to the plate. Different inspectors checking in on the problems with other contractors have seen my Atlas installed furnace and told me that in their experience, Atlas is reliable. This has been my experience too...today with Alex and Deshawn and over the years with other Atlas employees in field service, customer service, sales and management.

Finally we are breathing clean air again! Alex and Deshaun were punctual and very pleasant to speak with. They explained the entire procedure on arrival and then started the process of cleaning out our ducts. Afterwards they shared the pictures they had taken and they did a pretty impressive clean up. We're so thankful that we chose Atlas Care and delighted with the overall service we experienced. Thank you Alex and Deshaun!