AtlasCare reviews (2519)

July 2016 (the HEAT wave): my central A/C died. The replacement part was ordered, but 2 + weeks away. During the same period, I was providing palliative homecare for my daughter. Even the best of days were challenging. Nimo, the service manager, bore the brunt of my frustration with my desperate call to see when part might arrive - it was delayed - I broke down. The heat had completely eliminated my usual resilience. To provide temporary cooling for one room, Nimo did an extraordinary thing - he drove from his home (over an hour), on a Friday evening, and installed a personal window unit to allow at least one room in the house to be comfortable. A true act of compassion and kindness. Word got out at AtlasCare as to what our family was going through - and everyone we dealt with was kind and efficient. Thank you Nimo, and all the others who offered us support during a challenging time. My words cannot truly relay the effect this had on my heart.

Outstanding from the getgo! First encounter with sales professional (at my request) through to installation (Keith, Adam and Alex). Professional, courteous and patient (I am certain some of my questions had obvious answers - no rolling eyes or raised eyebrows). Installation over 1 1/2 days. Seamless and on departure a comprehensive effective debrief.

1. Presentation by Home Comfort specialist was excellent 2. Speed of scheduling the installation surpassed expectations 3. On site crew (whose names I dont have unfortunately) were on time, professional, very efficient and very polite. A tremendouse experience all around.

I was renting my 60 gallon gas fired hot water heater for over 18 years from another company. The overall reliability of the unit was declining. The inconvenience and on going service calls were problematic. When I found out that AtlasCare offered hot water heaters I contacted the sales rep and got a price quote. Less than a week later, they had removed the old tank and returned it to the other company. They installed the new high efficiency hot water tank in just a few hours. Overall their price was competitive and their customer service is exceptional.

We had the most pleasant experience today with Stephanie the repair technician who showed up to fix our air conditioner. I was so pleased to open the door and see that she was female in a male dominated industry. Way to go Stephanie! She was fast, attentive, and respectful of us and our home. My first call to Atlas Car was about 8:00 a.m. and our air conditioner was already fixed by 9:30 a.m.. That's great emergency service! Hey Atlas Care - nice to see you making inroads in hiring more female technicians. Cindy Holloway

Urgently needed to fix a furnace/AC issue (as the AC would not perform properly and we were having very hot days). We called them for an inspection. They quickly scheduled one within a couple days. The maintenance guys confirmed that our furnace fan had given up. The estimate for a new blower was not worth it. We needed a new furnace ASAP. The salesperson (Margaret) was booked that same Friday night. She was very professional, explained our options and answered all our numerous questions! We ended up signing a contract that same night for a new furnace. They managed to install it on the Monday, first thing. Great turnaround! The installers (McCloud and Vinnie) were fantastic! Very professional, clean, careful not to damage the house, super knowledgeable and full of ideas/advice! They also answered my many questions with the upmost respect and integrity. The entire process was stress-free and very well handled by Atlas! I would highly recommend their services!

My hot water heater failed after 21 years and I needed a replacement that same day. I spoke to Matt at Atlas Care, who worked hard to arrange replacement within 3 Hours of my phone call. A team of three came and removed and installed a new water heater within a few hours. The team of Anthony, Eric and Daniel were all friendly and diligent while her. The whole experience was calm and stress free. Atlas Is a company I would not hesitate recommending to anyone looking for professionalism.

I reached out to Atlas Care to replace my 20 yr+ hot water heater. I needed someone that I could trust, who would remove my old water heater and install my new one. I worked with Matt who was awesome, he contacted me within minutes of sending an email asking for information and provided detailed information and options for both rental and purchase options. I was on the fence had several questions, was back and forth and throughout the process Matt was always delightful, happy to assist and always followed up in a timely manner. Installation was super easy and seamless, the installer was friendly, professional and very detailed. Cost wise Atlas was a bit more but unlike the other suppliers their cost includes a 10 year warranty on parts AND service! I am super happy and would recommend them in a heartbeat!

Dave D.and Jordan B. arrived on time and went right to work. Explained everything and answered all questions. Set thermostat, gave details on humidifier operation, gave options for venting outside, etc. Cleaned up at the end. Very satisfied - would recommend.

The salesperson and the installers were very professional and pleasant to deal with. One problem, which has also for many years pertained to the monthly service plan, is the cost -- too high! We are seniors; we asked our salesperson to increase the seniors' discount from $300. to an amount equivalent to the HST, which is now common for contractors. Our request was also based on two decades (20 years!) of loyalty to Atlas Air. The salesperson later reported back that she presented our counter-offer to the sales manager, however he declined - offering us just $200 additional discount, for a total $500. This was clearly inadequate, however our AC unit had quit, in the midst of a heat-wave, so we had no choice but to go along. Your price structure is unsatisfactory for longstanding and senior customers.