AtlasCare reviews (2519)

I had these guys come less than 2 years ago. The blower on my furnace died. It was a 2005 Carrier 93 high efficiency furnace so it wasn't a low end model. The technician back then was really nice, young guy. Spent about 1/2 an hr testing and finally decided blower was dead. Took him some time and he replaced it but ended up costing me a bit over 1100 after all said and done. Fast forward 22 months the furnace is down again. I travel a lot so my wife hosted the technician. He was on site for 10 mins declared blower dead pushed my wife to replace entire furnace. Previous blower was good for 8 years, did I get a used one? We declined he left quickly and did not put the furnace back together, left a mess. $168 for 10 minutes day time service. So suffice to say, will never deal with atlascare again nor would I recommended to anyone, especially if you're out of town a lot and wife's home alone. Not the nicest people.

Atlascare's service is horrible. READ THE CONTRACT FINE PRINT CAREFULLY, they end up covering very little. My elderly mother is signed up with the "Optimum + Plan" and when her boiler wasn't working properly they came over and spent 4 hours trying to diagnose it. Diagnosis is supposed to be part of package. They couldn't find the problem and left her in the middle of winter with no heat. It ended up being an automatic feeder valve not working properly. (very simple issue) Then they ended up charging her $125 for the service call and she already pays almost $1000 annually. I am now cancelling her contract and shifting our business elsewhere, I highly recommend others to the same before they find themselves in a similar situation.

Rapid assessment that our old furnace (heat exchanger was cracked) needed replacing , in fact, was no longer safe. That was Thursday. Salesman arrived Friday to outline our options. Very thorough, no pressure. Team arrived Monday with new furnace & entire job was completed by 1pm. Excellent service, knowledgeable staff, polite, efficient. Thanks.

The Atlas team did a great job for us. The boiler installation was done efficiently and professionally. They clearly explained all the functions of the new boiler. Their clean up was impeccable. The three guys were very personable and obviously very proud of the quality of their work.

Thank you Stephanie and Charandeep for servicing my furnace, changing the furnace filter and servicing the humidifier on November 6th. There was also a problem with the exhaust and air intake that were positioned too close, Stephanie and Charandeep had another technician come and make the necessary changes that are now up to code

Stephanie was our service technician. She arrived in the agreed upon time, was very personable and professional. We were very pleased with her work and any suggestions she had to keep energy costs down.

If you are wondering why Atlas Care is highly rated on Homestars, then you must now that it is because of the professional work done by people like Marlene. When I had 1 question, Marlene answered it. When I had 10 questions that felt repetitive, Marlene answered them thoroughly and patiently. When I needed to know if a discount was available, Marlene did all she could to get it for me. When I needed to schedule service calls for different reasons, Marlene made it happen, and all I had to do was send her emails with the details of what I wanted. I will definitely be using Atlas Care in the future and you guessed it, Marlene will be my preferred contact!

Atlascare has been looking after our furnace and air conditioners for over 25 years. Today, we replaced our 25 year old furnace. Rudy, Dave D. and Jordan B. were all wonderful. They are knowledgeable, efficient, neat and go the extra mile to help the customer. Rudy (who feels like family, at this point) considers everything in making his recommendation to be sure he gets it right. I cannot recommend Atlascare highly enough!

I've had the pleasure of dealing with this AtlasCare since 2012 when they installed my gas furnace. At that time, I was one of those people who was deathly afraid of gas because, as we used to say, "Gas go BOOM!" However, they made us feel so comfortable with our choice that we now feel it was the best thing we ever did. Last week, I had them clean the ducts which were filthy with reno dust, dog toys and God knows what else. They sent two of the nicest young men, Travis and Anthony to do the work. They were punctual, polite, and conducted themselves in a professional manner. It was a pleasure having them in our home. The result of the duct cleaning has improved air quality and dusting immensely.

The installation and quality of work was fine, my only issue is 2 things. 1: they left my gate open and my dog escaped onto the road and was almost hit by a car, and 2: a piece of antique fabric disappeared (damaged or taken - unknown ) from the work area, and when we complained, we got delay, delay and ultimately no satisfaction. Also they did not put back the furniture they moved, and overall I cannot recommend this company for this reason