AtlasCare reviews (2519)

Very soon after our emergency call, Eric was at our door ! Friendly, enthusiastic, polite, professional, confident ! More importantly, he discovered and fixed two minor and one more serious problem. We also appreciated that he ran a number of tests and diagnostics after that to be sure the fixes were stable and adequate. Before leaving, he gave us a very clear accounting of what he had done. We could not have asked for more !

We are on a contract with Atlas as we'd had such good service from them in the past. They were in this week for annual furnace and fireplace check and as always were awesome. Really appreciate how they walk you through what they're going to do first then review everything with you at the end. Thanks Mark and Jeff.

To be fair we are probably not a 'standard' customer, we moved into a home that had some defects/code violations from a previous owners renovation project. However we found the experience a little more challenging than it needed to be. We fairly agreed T&M for the project but found ourselves having to scrutinize the time sheets and final invoice (double counting hours), having return visits to rectify poor quality first time work and then missed appointments for those visits. The back office staff were very helpful, they understood the frustration and escalated on our behalf but we didn't receive any other follow up. It may well be someone looking for maintenance services may fare better. Our one experience of a genuine service call was significantly better than the above, and if based on that alone the scoring would be probably be around 8.

On Nov. 29th my Rudd Furnace malfunctioned. A call to Atlas care promptly brought out Steve a technician who spent some time to assess the problem which was difficult to pinpoint. A second call the same date brought Steve back who found that the heat exchanger was the problem. He ordered the replacement part and left two heaters . On Dec 1st atlascare advised that replacement part would take at least 2 weeks. I phoned management to express my displeasure. However I was contacted by Nemo Director Customer Experiences that he and Alex Senior Dispatcher contacted all their suppliers and were successful in locating the exchanger. It was installed the next day. I highly commend all three employees for their customer care and help. Communication between Atlascare and their suppliers as to timing issues to obtain parts is essetial

I have an annual service plan that covers both my furnance and air conditioning. Recently I had my furnace serviced. Eric was the first technician who came to do the service. He came on time and was pleasant to work with. We needed to replace the thermostat and he gave me a quote without any sales pressure. We decided to have them do the work and a new thermostat was installed. He also cleaned up his mess and took away our dirty air filter. The next day the furnace stopped working properly. I called AtlasCare and they sent out Jeff within the next 4 hours. Jeff fixed the issue and the furnace is working fine now. I find the customer service group easy and helpful, for emergencies they send a technician within 4 hours no matter the day or time. I will continue to use them as they provide peace of mind. My only negative comment is that I just noticed they increased their annual plan. I was not informed of the increase and would have appreciated being told in advance.

Although scheduling was an issue at the beginning, we got it resolved. My 12 year old furnace was cleaned (tuned up), gas lines inspected, humidifier filter replaced, a complete operational testing done, and the area around outside furnace housing was cleaned. It hums like a charm (as a 12 year old should). Atlas did not try to sell me a new furnace but recommended the protection plan because of the age of the unit. On the same day they cleaned furnace ductwork and dryer vents for two household dryers all the way to the outside...then they resecured them better than they existed before. The technicians were professional, clean appearance, used booties, and wrote detailed invoices. I will use this company as my regular provider as long as their busy schedule does not interfere with service.

Amazing duct cleaning service by Garrett and Travis! We just finished renos and had a lot of dust in our ducts. It's all clean and our furnace is working great again. They were super friendly and professional. Would highly recommend the service!

I just had my annual fall furnace tuneup, and I was very happy with Chris Wilson's work! He was very polite, friendly, and professional. He answered all my questions and worked very efficiently. Even our dog Holly really liked him too! thanks, Atlas Care, Sheila.

My furnace was making a weird smell. Chris Wilson came right on time. He could not find the source of the smell, but did not think it was from the furnace. He cleaned the vents and changed the filter while he was here. He was knowledgeable and very helpful!

Eric was recommended highly by my Dad (this is my first service as this is a new home/furnace). Eric was friendly and efficient. He explained what he was doing and why. He answered all my questions and told me what to look for in the future. I highly recommend Eric and will be requesting him for next year's annual furnace cleaning.