AtlasCare reviews (2519)

I had terrific service from both Kyle and Adam over the Christmas holidays. The company turned itself inside out to find a necessary part which was not easy given holiday closures and bad weather. My thanks to the service manager and technicians. I highly recommend this company.

Another great service by Atlascare! Had my furnace and humidifier serviced by Chris W. He was prompt, efficient and took the time to explain my system in my new home. Very pleased and will be having them back in come the springtime for duct cleaning. I also had them into my Mother's home for years prior and they have always done excellent work. Don't hesitate to use them!!!

I'm a new customer of AtlasCare. I called them a few weeks ago for a maintenance contract on the 2 furnaces, 2 humidifiers, and 1 HRV unit in my newly built (2 yr old) house. The customer care representative was very helpful & knowledgeable -she pointed me to the right plan and was not "salesy" in trying to sell me more services than I need at this point. They were very flexible on the schedule for my first 21-point inspection + cleaning appointment which they could do within a few days. When Eric arrived for the inspection & cleaning, he pointed out several things that were not set properly from my installers. My brand new humidifiers were not turning on due to an incorrect setting and my HRV unit was not kicking in at the right times. He gave me a very thorough orientation on the settings and optimal operation of my furnaces. He cleaned both furnaces and ended up not charging me on one of the extra services I purchased because no servicing was actually required. I found the technician to be very respectful of our house, ensuring he had covers for his shoes and always closing the gate behind him to go downstairs so my 2-year old wouldn't follow (a house rule we advised him about). This was a new experience for me since I had Enbridge at my old house for many years - what a difference in service, care, & attention levels!! I highly recommend them to anyone looking to for a good service/value combo. You get more than what you pay for with Atlas Care - honest, diligent, & customer friendly people.

Since I've owned my house in 2007, I've been using AtlasCare for all my heating & cooling needs. Their customer service is exceptional. I've only experienced punctual, knowledgeable, professional, and friendly service. Thank you Garnett and Deshawn for your most recent visit.

Was quite pleased with the Service that was performed by Quinton. I was surprised at this young man's enthusiasm and professionalism which he displayed at the door upon first meeting and throughout the morning. He performed the service to my satisfaction and even taught me a few things about the Lennox System I had installed approx 2 years ago by a competitor. Quinton had much more knowledge of the operation of this system than the competitor's service reps...Atlascare ....keep up the great work and training of your service reps...definitely would recommend your firm.

We have been using Atlas for Furnace, Air Conditioner, & Gas Fireplace Maintenance for over 15 years. Their high level of service has been unequalled by any other service provider, period. They are prompt, courteous, friendly, efficient, clean, and of course knowledgeable. Emergency calls are responded to quickly (altho we have had one or two as Atlas keeps equipment well maintained). Atlas is also very good administratively: they contact us when equipment maintenance is due - we have never had to chase them. We always feel that they are doing whatever they can to keep us 100% satisfied. Today Eric became our new furnace tech, and we want to thank him in particular, he was a pleasure to work with. Eric was thorough (answered my questions in detail including every test he performed and the results), efficient (worked hard in an organized fashion, cleaned up, ...) and courteous. Atlas typically assigns one service tech to our home so there is continuity; Eric is definitely welcome back! I don't usually trust 5 star ratings when I see them, but I honestly do not have any comments for improvement, for either Atlas or Eric. We recommend them without hesitation. (Approx cost is for annual premium service maintenance contracts for furnace/humidifier/Air Cond./gas fireplace, and we pay monthly.)

Stephanie (#510) did a professional service, courteous, identified herself at the door, explained and answered my questions. She was very thorough in the service and presented me with an invoice listing the work performed and the specification obtained for the tests. Well done!

We had a GeneralAire humidifier (model 1042) installed on our furnace on Nov. 22, 2013. The work performed was flawless. There was only one problem… the place where the unit was installed is totally inaccessible. You would need to be a very small man to be able to squeeze in there to do any work on the system (see attached picture). When I pointed this out to the installer, he shrugged his shoulders and said “well that’s the way it’s installed.” However, when I later checked the manual, it stated that: “the humidifier may be mounted on the warm or return air plenum with equal efficiency”. In September 2014, my wife called Atlas to set up a yearly maintenance contract. The receptionist said that someone would get in touch with us. No one ever did. My wife called again two weeks later…. Same response, no one called back. So, we signed a contract with another company for annual furnace maintenance. Then in January 2015, the humidifier stopped working. When the repairman arrived and looked at the placement of the humidifier on the air duct, he said: “how the **** am I supposed to get in there??” He had to disconnect all the tubing to access the solenoid/strainer side of the humidifier to remove and unblock the orifice. He charged plenty. So, now I resign myself to changing the evaporator pad myself…. What should take about a minute to do, takes more than 15 minutes as I struggle to crawl in the cramped space and squirm about. If I were not so flexible (I weigh 160 pounds), I would not be able to get in there. In any event, the company that I have a contract with refuses to include the humidifier in the yearly maintenance due to it’s inaccessibility. They say that they would have to switch the two sides so that the unit is accessible (for a price, of course). So, obviously I am not a happy customer and I feel I was misled by the Homestars ratings for Atlas.

We have had AtlasCare's regular service plan for 8 years and recently chose them to replace our furnace. The quality of service was excellent. Rudy took the time to understand some unique features of our heating system and recommend some good options for us. John and Venicio installed the furnace professionally including new venting and thorough clean-up. The price was fair for the work that was done, and there were no surprises. They also made it easy for us to claim our rebate from IESO.

Having used various HVAC companies over the years to service/repair our 'temperamental' furnace, we decided to try AtlasCare this time after is stopped working again! We placed the 'emergency' call on the Sunday and, as promised, within an hour an engineer (Quinton) called us back to ask about the problem. As it turned out he correctly diagnosed the problem over the phone. He kept us informed of where he was in terms of calls in his queue, and called us 20 minutes before he arrived to let us know when he would be with us. He had the furnace up and running within 15 minutes and proceeded to run further checks/diagnostics to ensure nothing else was wrong. He was extremely friendly and professional to deal with. I will definitely use AtlasCare/Quinton again.