AtlasCare reviews (2519)

We got back from a January vacation on a Friday night to a very cold house. After an unsatisfactory call to another company, I called AtlasCare. They sent Dag Rummeda that night and he arrived exactly when promised. Dag gave a no-nonsense assessment and was very personable. Since our furnace was 21 years old we opted to replace it. Ron Robinson arrived the next morning, exactly when promised, to measure and assess our home and give us a quote. We decided to go ahead with AtlasCare, and they arrived first thing Monday morning, exactly when promised. McCloud, Dave D, and Venecio did a great job, the workmanship was top notch, and they were respectful of our house. McCloud explained the operation of the system to us and was a really nice guy! The furnace works great; haven't tried the air conditioner yet since it's still below zero outside. Everyone impressed us from start to finish.

Travis and Anthony provided excellent service. I'm in Toronto and was held up in traffic and they waited patiently . They were courteous, professional and treated my home with the utmost respect. Thank you!

The technician Quinton Gardner was very professional and explained all steps and procedures in a very clear and concise manner. He was able to quickly diagnose the problem and repair it with no guess work. I have seen several technicians over the years and many worked by trial and error - Quinton was on top of all the issues and possibilities and quickly was able to diagnose and repair the issue on hand. I am so pleased with his work and professionalism that I have to admit it was a great pleasure to have met him. Thank You Quinton for showing up as quickly as you did and resolving my issue in a very time and cost effective manner.

I have really been impressed by the constant superb service and support provided by Atlas Care. Nimo has now been promoted and I still rate his capability as outstanding. Thanks Nimo. Today Quinton came out to fix a failing furnace problem which of course he did even though it was one of those terrible intermittent problems. Thanks again Quinton for your great technical capability and helpfulness. On a scale of 1 to 5. I have to rate Quinton a 6 overall. I ask myself how does Atlas Care get and keep these really great people. Then Mike Grochmal arrives who is just keeping abreast of how things are really going in the field. He is the president. He is great too, Now I really really wish I could work for and with Atlas Care too but at age 79 its not going to happen. I will however remain a very satisfied and happy customer. I am also as a Canadian very proud that this great, growing, well managed company is a Canadian Company. Thanks Nimo, Thanks Quinton, Thanks Mike. Great company Terrific service Keep it up! Happy and proud customer Ron Mighton Oakville

After having many ongoing issues with our 12 year old furnace we decided to replace it. We were on a service contract with Atlas and they responded promptly to our calls , persevering to try to get our furnace working consistently. Due to their good service we requested a quote from their sales advisor. Rudy was very knowledgeable, patient and thorough and was also prepared to negotiate our quote to match competitors. The work to replace our furnace and airconditioning unit was planned and carried out efficiently, followed up by Rudy visiting to inspect the work and check that it had been done satisfactorily. We would highly recommend Atlas.

Anthony, Travis and Alex cleaned the ductwork in our house, as well as our dryer vent and central vacuuming system. They were very courteous and professional. They explained what they were going to do, why and how, and how long it would take. They moved quickly and efficiently, and made sure the floors were protected. When they were done, they explained what had been done and how I could prevent the dryer vent from freezing in the winter. Great professional job and I would certainly recommend them highly.

Garrett and Deshawn from AtlasCare were very professional and thorough in their work, cleaning out all of my ducts. Not only did they arrive on time but they also explained everything they were doing and answered every question that I had. I would definitely recommend AtlasCare for anyone looking for duct cleaning or furnace work.

Ron Robinson came to the house to review and quote on the project. He had years of experience and guided me through the project. He gave me several options and I felt well informed and their was no pressure to purchase. The whole experience was very professional from the phone call from Laura reminding me of the bending work schedule to John and Ricardo who in my opinion were the best installers I have had to deal with on any project in my home. They were on time, efficient, tide and very respectful of the house always wearing foot coverings when the entered the house. The spent a good deal of time explaining the in's and out's of the new boiler system and the service and warranty that came with the boiler and work. I was quoted a very good price and the 5 year warranty from AtlasCare shows they stand behind their work. This company has ensured that the are one of the best by obtaining ISO Certification. This means a lot. I would like to thank Morry Guttman from Projections my contractor for recommending AtlasCare. Thanks again to Ron, John and Riccardo

Last month I had Atlascare come to our home to clean the ducts. We never had it done before and I wasn't sure about the procedure or if there would be a big mess left behind. Sean and Garrett showed up at the scheduled time and were very pleasant and professional. They took the time to explain the entire process and even rolled out a red carpet, in order to keep my floors clean. When the job was done they cleaned everything up and both my husband and I were very impressed. Overall it was a great experience and I would highly recommend Atlascare.

In 2010, we had a new furnace and air conditioner installed in our home by Atlascare. We have had annual maintenance conducted by Atlascare each year thereafter and have most recently installed a humidifier (2016). The service at Atlascare is excellent and we are always happy with our experience. From the customer service rep answering our call, to the technician working in our home, the professionalism and courtesy shown is exceptional. No matter who we deal with at Atlascare, the customer care is consistent! I would recommend Atlascare to others and will always use Atlascare for our heating & cooling services.