AtlasCare reviews (2519)

Nino Mansouri of AtlasCare arrived in good time, worked very efficiently, took the time to answer all my questions with apparent alacrity and left the site in very good order. I was left with a better understanding of the heating system in my house and confidence that it is going to continue to keep my family safe and warm.

My technicians Andrew and Dave were both polite and knowledgeable. They explained everything that they were going to do upfront, got the job done efficiently and left the place as they found it. Great experience.

We have been with Atlas since we moved here some 45 years ago. In those years they have continually got better. When they got their ISO certification, I knew they were really serious about service quality, and it shows. The ISO certification isn't easy to get and keep. Today's call was an extended warranty call, so the cost is covered by my monthly plan payments. My only "complaint" is that the person on the phone at head office wasn't immediately able to determine that I had a service contract. The technician who arrived early (!) would have benefited from having known that. Not a big thing, this. But when you're as good as Atlas is, tiny things like this become more important. Our service guy--Nemo (sp?) was punctual, friendly, professional, and thorough. He's impressive.

Stephanie and Mike we on time, professional, friendly and left the furnace area cleaner than it was when they arrived. I also use AtlasCare for my furnace annual maintenance they I have always been happy.

AtlasCare sent Eric to my house on Saturday. He arrived within the promised time and quickly diagnosed the issue with my furnace. It was quickly repaired and he explained every step to me. Eric was professional and I would ask for him if ever an emergency arises again.

Stephanie and Alex were efficient and polite and worked very well together. AtlasCare obviously do a very good job at recruiting staff. A good example of "you get what you pay for".

Eric is a first-rate technician. He tried to help me solve my furnace problem over the phone. When that did not work, he promptly came to our house on a Sunday evening. He quickly found and fixed the problem, and he checked the rest of the furnace to make sure all was working well. Extremely polite and professional.

We researched a new AC and Furnace as our units were 25+ yrs old and the AC unit was on its way out. We had quotes from several vendors, including the usual players. At the end of the day, Daniel from Atlascare made the difference for us. He was very friendly, explained all of the details of the quote in a professional manner. Although they were not the cheapest from the outset, we discussed the price with him and he was able to match the price of the lowest bidder on equivalent equipment (AFUE and SEER ratings). With their extensive warranty coverage, they were an easy choice once $$ were lined up to match similar equipment. The crew came to install on the August long weekend and were done in about 5 hrs and did a great job. Left the jobsite cleaner than they started and the install was professionally completed. We would definitely recommend them to anyone else looking for an AC or furnace replacement. The new equipment is great and even with the start of fall, keeping the thermostat at 19-20oC and our house is quite warm. Give Daniel a call if you are in need of a new HVAC system - he won't disappoint and get you the equipment that is right for your home, not more than you need.

Dave and Andrew are two lovely and courteous young men. The were very polite and did a great job with the duct cleaning for both me and my sister who is my neighbour. I would gladly recomment them to my friends and neighbours,

Dar just left after doing our annual furnace maintenance.Due to his experience he noticed a few problems in our ducting and electrical panel that no one prior to him pointed out.We will now have things looked after for better function and safety.Thanks.