Thursday February 13 my Wife called me at work to tell me the furnace stopped working. When I got home I did some troubleshooting and confirmed this was the case. I Google searched furnace repair Mississauga and AtlasCare came up. I called them and found the customer service very receptive and professional. I was told they could have a technician out between 5pm - 7pm and that he would call to say he was on the way. Sure enough, the technician called me, said he was on the way and arrived promptly ½ an hour later. Adam (technician) did a full assessment always explaining to me the mechanics of what he was doing and what he was looking for. It turned out that I needed a new furnace and Adam explained very clearly the benefits. Adam immediately contacted a sales rep who promptly contacted me and advised me that he would be out to my house shortly. Adam left and Dan (sales rep) arrived. Dan, like Adam, was very polite and professional. He explained all my options without any pressure. He was very “matter of fact” and up front about costs and did not hide anything. He immediately set up an instillation appointment for the next day (today Friday 14th). The installation team came to the house, on time, and were very professional, neat and respectful of one’s house, protecting the floor and stairs with covers, leaving no mess. All together I am blown away with the overall experience. It is very encouraging to see that there are still companies out there with old school values, where the customer is won over not only by product but by the people-TEAM- behind the product. I would, without hesitation, strongly recommend AtlasCare to anyone wishing to do business with this company. A very BIG thank you, to all of you at AtlasCare.
