AtlasCare reviews (2518)

My uncle had trouble with his water heater and told me that to avoid issues, I should have my anode replaced. Both he and I had never heard of this, so I did some research online and found it is a common part that helps to minimize rust in the tank, and it should be replaced regularly. There are lots of videos and links online about how to replace them, but I thought I’d let the experts do it. When I asked AtlasCare about it, they said (via email), and I quote “by the time you need to replace the anode that it is also time to think about replacing the tank itself... we would have to come out and inspect the unit and contact the manufacture to see if we can get this part, so we would set it up as a diagnostic the cost for this would be $129+HST." Holy Moly! They tell me I should probably replace my tank but are willing to first charge $145 for a diagnostic? I don't think they know what an anode is, either! I'm going elsewhere.

Technician arrived on time. , used covers for his shoes , was polite. , and helpful. Was very thorough and did a good job. Took photos of problem areas and suggested duct cleaning which had never been done , nor furnace clean . I am new owner. Tested gas insert fireplace and cleaned and restored . Very pleased with service . Parents have used Atlas since 1983 for both gas furnace and air . I will continue to do the same.

Wouldn't you know it but on the hottest week of the year my 45 year old AC unit decided to die. And with a 21month old baby in the house it got even more heated in here. Daniel was excellent in explaining how things worked gave me several good recommendations for a new system. Its not that I got a very good AC system now but I was very impressed with the technicians that did the work. They laid red carpet everywhere and covered everything in my furnace room that could get dirty. They did a great job and handled my house as if it was their own. When they left they left the house in just as good a condition as before they arrived. I would definitely recommend Atlas.

Late in August, during one of the the few heat waves of the summer, I came back from the cottage to discover that my air conditioner was not working. I called AtlasCare but unfortunately it was going to be a few days before a technician could show up. So after checking on Homestars, I called another service company with somewhat reasonable ratings and they showed up the same day. That tech diagnosed the problem as a saturated moisture sensor which he left to dry out. He returned the next day and said that the sensor still hadn't dried out but he managed to bypass the sensor and continue his diagnosis. He told me that the 14 year old system needed to be replaced as it was leaking refrigerant. He said I could do a leakdown test to identify the source of the problem but it would be throwing good money after bad. He also indicated that the rough replacement cost would be in the range of $5300. I thanked him for his efforts and requested a detailed quote - which I have never received by the way. I then called AtlasCare again to get a second opinion. It took a few more days but for the tech to arrive because of workload. The tech who showed up was named Kyle. He confirmed that the initial problem was triggered by the moisture sensor but his diagnosis showed that there in fact was no leak and the system did not require replacement. Apparently only a slight amount of water could trigger the sensor but there was no major problem. The system was operational when he left. It continued to work well until cold weather prevailed and we shut it down. The initial service tech had indicated that it wouldn't run for longer that 10 or 20 min before the problem would disappear. Wrong again. In summary, I am very pleased with AtalsCare service. I have used them in the past and have always been satisfied. The other folks I called were cheaper and showed up quickly perhaps, but they gave me the wrong advice. I guess you get what you pay for.

I would just like to say thank you to AtlasCare for cleaning our furnace and air duct vents. Dave and Shane were very bright, positive, and friendly. They were very thorough with their work and we really enyoyed the discount they gave us. Terrific work guys!!

We had a challenging situation because our old home was fully renovated before we purchased it and the ducts off the furnace were shrunk to create more headroom. It was a bad decision made by the previous owners because it created less airflow and less return air. We had one very experienced company refuse to install an AC because the owner was sure the coil would freeze due to reduced air flow. Fraser from Atlascare had a solution, by creating a couple more small ducts running off the plenum (forgive my lack of technical knowledge). He was realistic but optimistic about what could be done. It wouldn't be perfect on the second floor but it would be much better. And he was confident the coil wouldn't freeze. Dave and Grant did the installation. They were professional, courteous, quick, and very respectful of our home. This was done back in July and so far we've been very satisfied with the results. We certainly paid more for Atlascare but in our challenging situation it was absolutely worth it. Highly recommended.

Courteous and prompt both on the phone and in person, Atlas Care provided a great level of service and the technician Kyle got everything working and was able to explain how.

We have used Atlas as our heating and cooling company for many years and have always been very satisfied. Deciding we needed our ducts cleaned we were not going to use those guys that phone everyday but were delighted to find Atlas did the job. Great job as usual thanks to Dave & Shane. In all the years we have used Atlas I have never found an employee who did not like and respect their company, that means they will do a good job.

Hassan (Sam) Banat was courteous and efficient as he carried out the Autumn inspection of my home heating system (Furnace and fireplace). He was exceptionally thorough and knowledgeable in knowing what to look for and rectify for preventive maintenance purposes. I appreciated his debrief regarding the work done. I feel that he went the "extra mile" to ensure the job was done right. Thanks very much Sam for doing so, Harley.

Found technician to be very professional and courteous. He explained what he was going to do and was very clean and tidy. He was on time for scheduled appointment which is very important to us because of our busy schedule.