My previous excellent experience with AtlasCare for an emergency furnace installation helps counterbalance this disappointing one for a repair to my old, squeaky central air conditioner. The service tech was contemptuous of the job, scoffed that I wasn’t interested in simply buying an entirely new unit, inaccurately assessed the work, pressured me to purchase a service contract, hemmed and hawed about the price (proposing one amount to discourage me from wanting the repair and when I pushed back reducing the estimate by half!), and didn’t come prepared to do the work. After pressing him to do the job for the lower cost, he did so, muttering all the way. It was not impossible despite his insistence that it would be. It was simple, and far less expensive than a new AC would have been. It did not help matters that he griped about having to wear a face mask (Covid), that he did so incorrectly much of the time, and that he tried to launch into a conversation about the “people” who brought the disease to this country. I’ll trust that my earlier experience with AtlasCare was more typical of their professionalism. This one was the pits. AtlasCare in general, I’d give a 5 star review to. This guy no more than a 1.
