HomeStars user from North York
Rating: 2 out of 5
Repair or maintain heating system: No heat
Hire if you have money and time to waste, otherwise look elsewhere.
Inconsistent technician quality and no urgency to get the heat back on. I was without heat for over a week. First technician was unaware of the information I put in the job posting, including the type of system I had. His visited confirmed what I told them. He didn’t have the part needed with him (which he might’ve had if he had read it). He ordered a part that took 1 week to arrive. Second technician said that was the wrong part and left after doing nothing but using my bathroom without asking. Third technician was great. He bought the right part on the way over. I had already agreed to a two person, all-day job to change a small pump. He finished in 1.5 hours and it’s working great.
They are strong at HomeStars marketing. They asked for reviews after every interaction (even if the technician did nothing). They also replied in minutes to the posted job. I think that’s driving their high rating here.
Answer from pro:
Hi Matthew. Thank you for taking the time to share your detailed feedback. We are sorry to hear about the delays, communication gaps, and inconsistencies you experienced during the service process. This is not the experience we aim to provide. Our management team will be reaching out to review this with you. If you have any additional concerns you would like to discuss in the meantime, please feel free to reach out directly.
Reply created 25 Dec 2025