AtlasCare reviews (2516)

Our service tech Jason was able to make it to my house within 30 minutes of me calling. He quickly assess the problem, fixed it and help me set up my system for use in the future. Unbelievably helpful, great people, wonderful experience. Wouldn’t hesitate to recommend and use again !

I had water dripping in my upstairs furnace room and Jason came and examined everything and then went into the attic to find the source of the water. It turned out it was condensation on ductwork that was not insulated. Jason was very professional, friendly and expert in finding out the problem. I would definitely highly recommend JASON and Atlas Care.

It is nice to see a company that is honest and trustworthy. After discussing my issue with my toilet running on and on, the service man suggested I actually replace the toilet as it was a very cheap model. Given what we paid for this toilet, and the years service we received out of it, it made sense to spend the money on replacing it as opposed to fixing it. Thanks... I trust your company and will only call you!!!

Extremely pleased with the service from Atlas today, in particular the professionalism of technician Jordan. He is efficient and is able to explain in an articulate fashion the nature of the work and provides recommendations to consider in the future. A great ambassador for Atlas!

I have been with Atlas Care for over 20 years in total, from our large house in Mississauga to our new townhouse in Oakville. They have always given me wonderful service and very good advice.

Work was performed effectively and professionally. Arrived on time and completed the work within the time specified. Service person fully explained work performed and made recommendations for any parts or services required after his inspection.

Technicians were friendly, knowledgeable, and efficient. Cleaned the house ducts, dryer vents, and central vac. First class service. Arrived within the hour, as promised, and left the home clean. Would highly recommend

Semi annual maintenance visit. As always these guys are prompt, professional and a pleasure to deal with. Particularly impressed by the email notification of arrival and ability to track service truck position and progress. You won’t find a better HVAC Team to deal with.

Right from first contact, friendly efficient service! Confirmation email/text of appointment, reminder message day prior, notification of tech's time of arrive with photo!! Amazing service with no pressure upsales! Punctual!

I have used AtlasCare for furnace maintenance for many years and have no issues with this service. However, I have noticed a recent trend whereby service techs are being pushed to up-sell clients before leaving the property. Last year, and again this year we were pushed to install central AC on our 100-year old house, which is essentially a teardown. We were also told we should replace our furnace igniter as it was beginning to weaken. I was quoted a price of $375 for parts and labour to be completed during another appointment. Apparently they had to order the OEM igniter even though the tech had universal igniters in his truck. We reluctantly agreed until I found the igniter for $33 on Amazon. I opened the furnace only to find this is a 30-second job. I contacted AtlasCare and quickly cancelled the part order and subsequent appointment. Charging $375 truly exorbitant, and AtlasCare is taking advantage of customers who may not know any better. Do yourself a favour if using AtlasCare for furnace maintenance: Have them perform the service, say thank you, refuse up-sells, and send them on their merry way.