From the minute you call and speak to the receptionist, to thanking the technician for finishing the service to your air conditioner / furnace, you know you've dealt with a professional company that values service beyond anything else.
I had a question about the billing program, left a message, and then got a very pleasant call from Marlene in accounting. She took the time to explain the options and the benefits. Done. Will continue with the service plan for the a/c and furnace. Might as well be with the best!
Eric came over to service the a/c. Prompt, polite, friendly and very thorough. When he was done, there was no trace of him! Oh, just a more efficient and cooler a/c. Paid $80 for a new filter. He even took away the filthy old one!
Whenever I call them, I get the feeling that I'm calling up a trusted buddy or a friend, who just happens to be the best in their field. They take the time to answer all the questions and make it a pleasure to deal with them - every single time.
Why deal with anyone else, when you can deal with friends who treat you to superior service?