AtlasCare reviews (2516)

We woke up to a cold house on Christmas (of all days), so we called Atlas Care. Jordan came out, diagnosed the problem quickly, and had the house toasty warm again. Thanks Jordan! (Update: a further repair was required five days later. Thanks Stephanie for your perseverance on that cold snowy day.) We’ve been a customer for many years (heating and air conditioning), and will continue to patronize this great company for many years to come. Atlas – truly does – Care.

I cannot day enough good things about this company. They are simply the most professional and experienced group of individuals - from the calm and friendly person who helped me over the phone to Al, John Hart and Gary Johnson who promptly serviced and replaced our leaking water tank. I wouldn’t hesitate to recommend Atlas!!

Abdel the Service Technician was here on Dec 18, 2017 and did a great job cleaning our ducts. He explained what he was going to do beforehand, went about his job taking care and respecting our home and then followed up with me after completing the job to make sure I was satisfied before he left. Very conscientious and professional, I would use Atlas again for duct cleaning. Atlas also look after my furnace maintenance. Three days after the duct cleaning, Alan was here to do the annual maintenance. Also very conscientious and informative. He completed a thorough and professional service. I have been an Atlas customer for four years and if I continue to receive this level of service will be a customer for life.

My higher boiler gave out on a Friday on the coldest weekend of December. I phoned Atlascare right away. Rudy came to my home on the Saturday brought extra heaters and started to work on the replacement right away. The replacement was scheduled for Tuesday at 9 am. They phoned the night before and on arrival. In one day they replace the boiler and have a plan for other upgrades for the future.

Anthony Yi, the Atlas Care technician, completed the furnace annual service and was very helpful and efficient. He completed the work quickly and explained the results of the inspection clearly.

Long time client of AtlasCare but will be looking around for someone else. The last 4/5 years the service has declined. After paying renewal fee for comfort plan no one has bothered to call to schedule heating/cooling services. Each time I called to schedule appointments I have been told the problem would be rectified - but over 5 years it has not been. This year was the same. This time I wanted to separate the heating and cooling services as the a/c was repaired in September - having a service 3 months later makes no sense. I had to speak with someone called Marlene. Marlene has to be one of the rudest, condescending and unhelpful people I have ever dealt with. She seemed unable to focus on what I, the customer, wanted and instead kept going on about a mute point - with a take it or leave it attitude. This is not how I expect to be treated for a service I am paying for. In the past, I have recommended this company to others - but will no longer do this. On the plus side not everyone I dealt with was like Marlene. Chantal, who rescheduled the service, was polite and easy to deal with. The service was carried out by Jordan who was efficient and very professional.

Purchased a Lennox Furnace. Frazer, the sales rep was very knowledgeable, and helped us pick the right furnace for our needs. He did not push the highest priced furnace. Installation was done by Mark, and one helper. They arrived on time, competed the installation in less time than estimated, and left no dirt or traces after the job. Excellent service! We are very pleased with the product and the services

Two great guys came to our home right on time at 8:30 as planned. Both Tedros and Gabriel were courtesy, polite and very respectful of our home. Booties on at the door and mats put down from the front door all the way to our furnace room in the basement. Job completed was properly done and tidy. I am a picking guy. Thank you Atlas Care.

Abdel and Steven cleaned my ducts today. They arrived promptly set up the equipment and systematically cleaned up all the ducts and returns. They even found a section of the return that had never been cleaned before and was not only dirty but still had original construction debris. They did a great job and I will definitely have the back in 3 years.

When I called to book the appointment, I was told that the technicians will be there the next day between 8AM and 10AM. I am used to see technicians showing up close to the end of the time frame given, not this time. The crew was at my door at 8.05AM and when I opened the door, the first thing they did was to apologize for being 'late'. That made me laugh because I had taken the whole day off to make sure I am at home whenever the technicians arrive. When they came in, they put on gear to protect the floor from dirt, explained in details what they were going to do and how. They were very professional and courteous. Thank you Deshaun & Ricardo