AtlasCare

Rating: 4.8 out of 5

AtlasCare reviews (2516)

  • Review from Paula, Etobicoke
    Rating: 5 out of 5
    Review left on 22 Aug 2025
    Repair or maintain airconditioning: Centralized; 1 unit
    Very organized and professional company. I live in a 60+ year-old home and they were able to adapt to any of its quirks. The installers were fantastic, led by Spencer. They were fantastic polite cleaned up after it was a treat to have them in my home.

    Answer from pro:

    We’re truly thankful for your review and grateful we had the chance to serve you.

    Reply created 22 Aug 2025
  • Review from Taha, Milton, Ontario
    Rating: 5 out of 5
    Review left on 21 Aug 2025
    Install or replace thermostats: Replacement

    Answer from pro:

    Thank you for sharing your experience—we deeply appreciate it.

    Reply created 22 Aug 2025
  • Review from HomeStars user from King City
    Rating: 5 out of 5
    Review left on 20 Aug 2025
    Install or repair faucets: Repair faucets; 1 faucet

    Answer from pro:

    Your kind words mean a lot, and we’re so glad we could help.

    Reply created 22 Aug 2025
  • Review from LRossetti, Toronto
    Rating: 1 out of 5
    Review left on 13 Aug 2025
    Repair or maintain heatpump: Leaky system
    AtlasCare appears to take advantage of homeowners by charging $169 just to give a quote on work. I asked what the diagnostic would include so I could at least guarantee they would test something or provide some information regarding repair/replacement options, and they just ignored me. Avoid this company, they are just looking for a quick buck.

    Answer from pro:

    Thank you for sharing your feedback. We’re always looking for ways to improve and would appreciate the chance to learn more about your experience. Someone from our team will be in touch soon, and we look forward to connecting with you.

    Reply created 16 Aug 2025
  • Review from Amjad, Binbrook
    Rating: 5 out of 5
    Review left on 12 Aug 2025
    Install or replace water supply and drainage: Repair faulty plumbin...
    Exceptional service. Big shoutout to Atlascare and Huge thanks to Alex—for the incredible job on our plumbing installation! This was basically to correct issues. The builder had incorrectly installed when they built the house Alex corrected all the issues today. Alex was professional, efficient, and clearly knew his craft. The whole process was smooth and stress-free thanks to his expertise. If you’re looking for top-tier service, AtlasCare (and Alex!) are the ones.

    Answer from pro:

    We’re grateful for your review and happy to have served you.

    Reply created 16 Aug 2025
  • Review from Christopher, Toronto
    Rating: 1 out of 5
    Review left on 12 Aug 2025
    Repair or maintain airconditioning: Not sure; 2 units
    Did not arrive as scheduled. Did not contact me to reschedule. Did not respond to my attempts to reschedule. This is a company that could care less; avoid them.
    (Updated on 12 Aug 2025)

    Answer from pro:

    Thank you for sharing your feedback. We’re always striving to improve and would love the chance to learn how we could have made your experience a 5-star one. Please expect a call from us soon. We look forward to connecting with you.

    Reply created 16 Aug 2025
  • Review from Scott, Etobicoke
    Rating: 5 out of 5
    Review left on 10 Aug 2025
    Stop leakage: Damaged pipes

    Answer from pro:

    Thank you for your feedback. We truly appreciate your support.

    Reply created 16 Aug 2025
  • Review from Fred, Mississauga
    Rating: 5 out of 5
    Review left on 9 Aug 2025
    Repair or maintain heating system: No problem - regular maintanance...
    My tankless gas water heater by Navien (N-180) was working fine, but had not been serviced in a long time. AtlasCare was fast to respond to my query, and extremely responsive in setting up an appointment at a time that worked for me. The tech arrived early in the window provided. He was courteous and respectful of my space, and got right to work. He did a full cleaning and flushing of the unit, and a thorough inspection. He finished the job in just over an hour, and the bill was as quoted. He emailed me a written report with my invoice copy. Perfect service experience. Will definitely use this company again!

    Answer from pro:

    We appreciate your kind words and are glad we could help.

    Reply created 9 Aug 2025
  • Review from Ozan, Toronto
    Rating: 3 out of 5
    Review left on 8 Aug 2025
    Repair or maintain airconditioning: Split, Centralized; 1 unit
    I had two visits from AtlasCare to fix my damaged Power Extender kit for my Ecobee. The first visit was for diagnosing the issue, and the second one was to install the new kit that I ordered. In total, I had to pay $415 to replace the kit, which costs about $35 on Amazon, that I had to order myself after the first visit. I was even asked to pay more since the second technician told me that it wasn't standard wiring and he had to go upstairs to figure out how things were connected. The problem is that it was the first technician who disconnected the kit without noting down the wiring or telling me about it. He even told me that I could install the new one myself as it's pretty easy, but that required the second technician to spend a lot of time figuring it out, it apparently wasn't easy at all. Regardless of this issue, paying $415 for replacing a $35 kit that AtlasCare didn't even supply themselves is very expensive.

    Answer from pro:

    Thank you for your feedback. We are committed to improving and would like to discuss how we could have made this a 5-star experience. Please watch for a call from us soon, and we look forward to speaking with you.

    Reply created 9 Aug 2025
Get in touch