AtlasCare reviews (2516)

They were absolute professionals and were one of the few companies that were able to complete the job. Andre and Tenzin were great. They removed two large cast iron pipes from our radiators and capped them off nicely. I would work with them again.

I hired AtlasCare to rough in a 3 peice bath in my unfinshed basement. An advisor contacted me shortly after posting the job and was scheduled for a consultation very soon after.. the advisor(?) That came to evaluate the scope of work was very friendly, knowledgeable and professional. He was very upfront about scope and ensured he understood what I wanted. The technicians came to do the work along with the advisor that came to quote me initially which I found to be a great way to ensure that everyone was on the same page, the technician, the advisor and myself. They on time and were very professional throughout their time In my home. They were able to explain the process to me to ensure I understood what was happening and kept me informed of any unexpected hiccups. The work was completed within the specified time frame that had been initially discussed. I would consider hiring atlascare again for future projects.

The initial assessment had me leaning to an upgrade to the shower mixer but once the actual plumber that was to do the job came it became obvious that it would require tile removal. As a result I was willing to wait till a replacement cartridge for the old mixer could be sourced. The plumber that did the actual work was excellent and I am happy with the results. I would use them again.

I found the response time and communication really frustrating. It took AtlasCare three weeks to get back to me about replacing an igniter, only to find out they don’t work with my boiler’s make and model. I didn’t get a call back until I cancelled my monthly subscription. I would suggest that if you plan to use AtlasCare, make sure you ask if they carry parts and specialize in your specific make/model, otherwise you are not going to have hot water for a while.

Job was done well and the quote was given in person with no need to promise that I would hire their service. This was great and made me more inclined to go ahead and hire them.

Water leaking into basement, Atlas came and diagnosed that problem was with Sump Pump & possibly weeping tile. Further investigation revealed that kitchen drain stack was also a problem (cracked & very plugged). Atlas rep was very professional walking us through the problems & solutions, and fairly represented estimated costs. He checked with us regularly through the whole repair (5 days) ensuring that they were doing what was needed and wanted by us. On-site workers were professional and courteous and were considerate of the upheaval being caused in our lives. Overall a very professional job by all involved, with excellent customer interface.