Button's Heating Inc.

Rating: 4.9 out of 5

Button's Heating Inc. reviews (804)

  • Review from Donald Hicks
    Rating: 5 out of 5
    Review left on 1 Oct 2017

    Furnace, A/C install

    I’ve waited approximately 2 years since install and can say we are completely pleased with our Daikin furnace and A/C. The install was painless and the service since then first rate. Would recommend them highly if you want professional efficient service.

    Answer from pro:

    Hi Doug, Your review was worth the wait ! We are very happy you are "completely pleased" with your Daikin system. We wish you many more years of comfort and peace of mind with your DAIKIN 12 YEAR PARTS AND LABOUR WARRANTY - best in the industry ! We look forward to serving you and would like to remind you we are always a phone call away when you need us. Thanks, The Button's Team

    Reply created 2 Oct 2017
  • Review from Gareth Hudson
    Rating: 5 out of 5
    Review left on 23 Sep 2017

    Furnace, A/C, Tankless Water Heater, Gas Fire & Service Contract

    After re-searching for a new furnace & A/C, I chose 'Daikin' and Button's was recommended by Daikin in my area. Nigel Charlton came to help me with my decision and after our installation in September 2016, I went back to Nigel for a tankless water heater in April 2017. Why? .........Exceptional service & Exceptional Installation Technicians. Now I have returned back to Button's & Nigel for a new gas fireplace & of course they are the only team I trust to service what I have invested into. Button's are Honest & Trustworthy and they will always be my go to company for all my home comforts. Finally, my natural gas & hydro costs are now a third of what I was paying prior to Button's installing the Furnace, A/C & Tankless Water Heater............"The Quality and Service Will Be Remembered Long After The Price Is Forgotten"

    Answer from pro:

    Hi Gareth, It looks to us like you are "all in" with Button's Heating and Air Conditioning ! We could not be happier ! We win over our clients with quality workmanship, and more importantly, award winning after sales service. We will always be there when you need us 24/7. We love the last line in your review ! I hope you don't mind if we steal that one for presentations with future clients. Thank you for taking the time to post this fantastic review. We look forward to serving you for many years to come ! The Button's team

    Reply created 1 Oct 2017
  • Review from Ovi Zega
    Rating: 5 out of 5
    Review left on 18 Sep 2017

    Complex Project Completed By The Book

    Button's Heating level of service and quality of work have really impressed me and I felt very assured in their hands, from the day I've met with Todd Button for an overview of work and a quote, until the end when after five full days of work this very complex project was completed: new furnace in a new location in the crawl space, new DUCT work (heating and return air flows), new A/C unit in a new location, new humidifier, new condensation pump, new thermostat, new tank-less water heater, new furnace air filter. Throughout the planning, design, removal of old systems and execution, nothing was left to chance, John - crew's chief has overseen all details and executed on flawless holes in the brick for the vents, copper pipe adjustments, natural gas (tidy runs) and electrical. They asked questions and consulted with me timely, as certain stuff required my decision. Technical staff was super educated and polite and removed all debris and broom swept at the end of each day. A turn key solution, handed the house keys, left for work as I had the trust all will be done right. Highly recommended, and if you want any more details or to chat feel free to call me Ovi 416-371-0119, North York.

    Answer from pro:

    Hello Ovi, Thank you very much for such a wonderful review. It was a pleasure working with you on this project. We knew we had our work cut out for us when we did the initial walk through to relocate your furnace into the crawl space. We make a point to be very thorough with all the details so that there are no surprises or extra costs. As discussed, it is very important when making changes of this magnitude, that we do so without compromising on the function of the system. There is always a tricky balance to maintain when considering aesthetics and function. We hope you are happy with your newfound space in the old furnace room. We think you will enjoy your new system with a whole new level of comfort and energy savings. Please do not hesitate to contact us if you have any questions or concerns going forward .... or a referral for us :). Thank you, Todd Button & the Button's team

    Reply created 1 Oct 2017
  • Review from L
    Rating: 5 out of 5
    Review left on 17 Sep 2017

    Furnace and AC Install

    From the first time I called them to the follow up call, Button's has been amazing. They weren't the cheapest quote I received, but wow do you get your money's worth. Nigel was great in the office, and Todd in sales took care of every detail. He answered every question I had thoroughly and honestly, and always answered whenever I phoned (I have no idea if he even has voicemail). The two installers (sorry, I never got their names) were absolutely fantastic. Polite and professional, answered all my questions, and their attention to detail, quality of work, and work ethic was amazing. Even the little things, like protecting my carpets, sealing around the new lines, and sweeping up afterwards (even their patience with my overly enthusiastic golden retriever); you wouldn't have known they'd ever been in. Top notch quality and service, I wouldn't hesitate to recommend them to anyone.

    Answer from pro:

    Hi Lisa, Thank you very much for such a wonderful review. It was a pleasure meeting and dealing with you. The guys were very appreciative of the ground work your father did on the deck to make more room for the AC. We think it worked out perfectly . We aim to please with every client starting with the office staff, to the sales, installation, regular maintenance and finally emergency service - which by the way is 24 hours 7 days a week. And you are right, we are usually not the cheapest quote one will get, nor are we the most expensive. However we will deliver the BEST VALUE ! As you say "get your money's worth". Please do not hesitate to reach out to us if you have any questions or concerns or a referral ;) . All the best, Todd Button 905 424-0507

    Reply created 18 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Sep 2017

    Air Conditioner and Gas Fireplace Cleaning

    Very professional company. Air Conditioner was installed approximately three years ago and has been trouble free. Gas fireplace was cleaned and serviced .The technician was extremely polite. I would highly recommend Button's Heating and Air Conditioning .Thank you Todd and staff for two jobs well done. Jeanette Ellis Whitby ON

    Answer from pro:

    Hello Jeanette, Thank you for taking the time to share your experiences with Button's Heating and Air-Conditioning. We are pleased to hear that your 3 year old air-conditioner has been running well. Thank you also for the positive feedback with regards to the service received from our "extremely polite" technician. Tood, as well as the rest of the team, take pride in what they do and try to deliver the best customer service as possible. Thank you again from Team Button's!!!

    Reply created 6 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2017

    Air -Conditioner / Tankless Water Heater / Furnace

    My wife and I had been discussing getting a Tankless Water Heater for months now, so when our Air-Conditioner gave out last week, we called Todd at Button’s to go through our options on both. He was able to meet with us that evening and went through everything we had questions on …including the possibility of going with a new Furnace as well. Todd, very clearly explained the options we had with each unit and allowed us to make an informed decision. We pulled the trigger and Todd arranged to have the job done a day later. Installers, Mike and Justin were on our doorstep at 8:15am as promised and installed the Air-Conditioner, Tankless Water Heater and Furnace over the next day and a half. They were extremely professional, courteous and did a great job on the cleanup as well! They even took the time to walk through the whole system so that I was comfortable with how things worked before they left. We are very pleased with both the service and product and would recommend Button’s Heating and Air Conditioning to anyone.

    Answer from pro:

    Hello David, Thank you for choosing Button's Heating and Air-Conditioning and also for taking the time to write this very nice review. Like all of our sales staff, Todd takes great pride when presenting the different options with regards to equipment. Choosing the right equipment for your home can be quite daunting. Having a guy like Todd explain the differences certainly helps when it comes to making a decision. Thank you for also mentioning the two installers on the job. Mike and Justin are top-notch guys. The aslo take pride in their work and are very meticulous. Extremely professional and courteous are very accurate words to use when talking about Mike and Justin...we hear that often. Going through the operation of your new system is something all of our installers do. We understand it can sometimes be a costly investment and we owe it to you to explain how it all works. Afterall...your HVAC system is the heart and lungs of your home. Thank you again David, from Team Button's

    Reply created 31 Aug 2017
  • Review from Customer of Button's Heating Inc.
    Rating: 5 out of 5
    Review left on 18 Aug 2017

    AC installation

    It was a pleasure giving my business to Button's Heating and Air conditioning . They have replaced my old AC with a brand new unit on Thursday Aug 17th,2017. I was impressed by their work ethic and professionalism. I recommend them to any body without any hesitation . I value their honesty and integrity. All the best. The Sales representative was Todd Button. The two installers were: Justin and Alan.

    Answer from pro:

    Hello, Thank you for taking the time to write this review for us. It is very much appreciated.We do our best to operate as you say..."professionalism, honesty, integrity"...all key points to deliver a high degree of customer service.Todd is passionate about his sales delivery and you had two top-notch installers in Justin and Alan. Thank you again from Team Button's

    Reply created 22 Aug 2017
  • Review from Trevor De Silva
    Rating: 5 out of 5
    Review left on 17 Aug 2017

    Installed a hot water tank

    Quote was reasonable and work would be done in a couple of days. Mike and Mark arrived at the appointed time and began work. The rolled out a carpet to protect the floor. They removed the hot water tank and installed the new one in a couple of hours. They also had to change the black vent pipes to new code white pipes. They knew what they were doing and proceeded in a very professional manner. We asked questions about the new tank and they were able to answer all of them. Great service.

    Answer from pro:

    Good day Trevor, We are pleased that you took the time to share your experience with Button's Heating. Mike and Mark are a couple of great installation technicians...professional, knowledgeable, and friendly are three great attributes to posses when dealing with the public. We hope the fact that Mike and Mark were able to answer all of your questions reinforced your confidence with Button's Heating and your decision to work with us. Please keep in mind we have a referral reward program. If you refer us to someone and they purchase from us we will reward you with a cheque$$$. Have a great day and thanks again from Team Button's

    Reply created 17 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2017

    Excellent service!

    This is the second time I've used Button's Heating to install an A/C unit in my house (in 2 different houses). Each time, service was excellent from Nigel, and he answered my many many (many) questions. Install on both houses was excellent. The most recent install was done by John. All levels of service has been excellent from sales to installation. Nigel is a man of his word, which I truly appreciate it. I would recommend Button's Heating to anyone looking for service. I even recommended them to a colleague who had recently used Button's to switch her house from Oil to Natural Gas.

    Answer from pro:

    Hello Wayne, Wow, thanks for the kind words and the perfect score of 10/10. Nigel certainly takes pride in his role as Sales Manager for Button's Heating. Nigel’s innate ability of dealing with all customers is evident. As you say..."he answered your many, many questions" and we are sure he was happy to do so. We also agree..."Nigel is a man of his word" and he conducts himself with integrity. John is a top-notch installer. He will always take the time to go "the extra mile" to ensure the customer is completely satisfied. John never leaves a customer's home until the newly installed unit is operating and performing the way it is expected to, all has been explained to the customer, and the work area is cleaned and tidy. Thank you again Wayne. Here's to hoping we'll be there for your third unit...when that day comes you can be sure that we will be there to offer the same level of excellent service. Thank you also for the referral for your friend. Please call Nigel at the office and let him know her name as we have a referral reward program and would be happy to send you a cheque $$$. Thanks again from Team Button's

    Reply created 17 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2017

    Air Conditioner Installation

    Our old AC unit finally gave up the ghost so I called Button's. Brian came over the next day to give us an estimate. He was very thorough and explained all of our options and helped us to make the right choice for our needs and budget. The work was scheduled within 10 days of signing the contract. The installers arrived right on time and went right to work. They were friendly and knowledgeable and very accommodating. They even installed a new thermostat that I had purchased previously at no extra charge and replaced a burnt out fuse in our furnace. The work was completed in about 4 hours and everything was working flawlessly. I am beyond impressed. Thank you Button's Heating. I highly recommend them for all your heating/cooling needs.

    Answer from pro:

    Hi Anthony, Thank you for taking the time to offer this fantastic review. We all work hard at Button's Heating and appreciate the feedback. Brian is a great representative of Button's. You certainly back that up with sharing your thoughts of his thoroughness with equipment options, your needs, and your budget. We are lucky to have Brian on our team. Thank you also for mentioning the installers and the points of being on time, getting straight to work, friendly, knowledgeable, and accommodating. We at Button's Heating are all very proud to be part of our awesome company and it shows through in our work. Thank you every so much again...Team Button's

    Reply created 17 Aug 2017
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