Button's Heating Inc. reviews (804)

Dana and Ken, Thank you so much for the great review. Mario, along with the rest of the team, is top-notch. We are always up-front and honest. We strive on earning the homeowner's trust through just that...honesty. You will never be subjected to "scare-tactics" when dealing with Button's Heating. We hope your AC gets you through the summer. If not, you know who to call. Thanks again!!! Team Button's!!!

Hey Todd...Thanks for the awesome review! Mario and John are two very skilled individuals who take great pride in their work. I'm not surprised about your "no mess" comment. We often hear that our installation crews leave the homes cleaner than when they showed up. Thank you again for taking the time to write this review. Team Button's!!!

Hello Shirley, Thank you for the great review and top score! Todd along with the installers take pride in their work. We are happy to hear that all of our staff were professional, provided clean work, and made the process smooth. We hope you have had a chance to use your air conditioner now and that happy with you decision. Thank you again! Team Button's

Hello Gabe, Thank you very much for taking the time to write this outstanding review. We at Button’s Heating and Air-Conditioning work hard to earn the business of each and every customer. I’m confident Nigel and Brian were happy to answer all of your inquiries and we are happy to hear that you felt that they were “promptly responded and dealt with in the most professional manner”. Mike, Mike, and Marcus take pride in their work. We are also happy that you acknowledge them by saying they “showed up on time and their demeanor and workmanship was exemplary”. In closing, a great big thank you again Gabe, for the perfect 10/10 score on the review. Team Button’s

Hello Fran, Thank you for the outstanding review. We really appreciate when satisfied customers such as you take the time to write reviews. After All, it is the absolute best referral when it comes from someone who actually dealt with us from the point of researching our company to the the install. Todd take a lot of pride in the level of customer service and advise he offers homeowners. He is a no pressure kind of guy. I'm not surprised that the crew showed up in a snow storm. There isn't much that can keep our guys from adhering to the installation schedule...AND leaving the work area spotless is just another check on the crew's list before leaving the house. Again, not surprised that David rushed out to fine-tune something..and fix something else unrelated at the time. Thank you again Fran...Team Button's

Hello Catherine, Thank you for the great review! Continuing education and keeping up with current rebates and incentives are steps we take to ensure we are offering all we can to the homeowner in order to pass savings onto them. We are pleased that Nigel was able to answer all of your questions and concerns and facilitate the Enbridge Home Energy Audit for you. Thank you again Catherine...Team Button's

Hello Sean, Thank you so much for the awesome words of praise. We do everything we can to deliver what we promise...outstanding customer service is something that we strive for. Just, Adam, and Rich are a great install crew. Yes it was a bit of a tough job but the guys are always up to something that may challenge them...and they got it done. Thank you again for allowing Button's Heating and Air-Conditioning to earn your business. Team Button's

Hi Stacey, Thank you for the great review. It is no surprise that we had someone out at 11:00 in the evening. We do everything we can to look after our customers. Todd is always happy to offer a detailed, no pressure estimate and will always present what is best suited for the homeowner. Our crews are top-notch and we often hear that they leave the area cleaner than what it was when they arrived...they take great pride in their work. Thank you again from Button's Heating and Air-Conditioning.

We strive to do our best assessment and offer solutions to HVAC problems. Mario is an experienced and skilled technician that offered multiple solutions to the reported problems. This is really an unfair assessment of Button’s as there seems to be some confusion as to the complaints and what our recommendations were. The original call was for the basement apartment that was too cold sometimes and very hot at other times. The only way a basement can get to 75 degrees in the winter is if the thermostat is set higher than normal as the basement is always the coldest part of the house. Michael wanted to find a resolution to fix both problems. Mario had also recommended running more ductwork in the basement. This would fix the too cold problem but this wouldn't fix the problem with the basement being too hot as the tenant upstairs needs to be comfortable as well and can’t turn the ac on in the winter. Mario recommended installing a lock on the thermostat so the tenants couldn't raise the temp higher than normal as it seemed like that was why the basement was getting way too hot in the winter. Additionally, we did recommended installing a ductless heat pump so if the upstairs tenant did turn the heat up higher than normal the basement tenant could turn the ac on and make herself comfortable. We would never recommend an industrial electric heater in a 1200 square foot bungalow. It uses a lot of energy and is possibly not even legal in a residential setting. The biggest reason Mario didn't recommend more heaters in the basement was because the basement tenant's major complaint was it got too hot in the basement all the time. Therefore, adding heat would not have helped that. Sounds like you may have part of your problem somewhat solved with another HVAC company but I think you will continue to have issues and hear the tenant complaints.