Button's Heating Inc.

Rating: 4.9 out of 5

Button's Heating Inc. reviews (804)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2017

    Furnace maintenance and repair

    Excellent, friendly, professional service. Our serviceman, Brian, showed up on time for an annual furnace cleaning and discovered a faulty pump. He explained what was wrong and was able to replace the pump immediately. We have used Buttons in the past (they found a small hot water tank for us before the smaller sizes were easily available) and will continue to use them in the future. Recommended for replacement, repair and/or annual service--they do it all well!

    Answer from pro:

    Hi Catherine, Thank you for taking the time to write this review. It is homeowners like you who make it that much easier to continue to provide the friendly and professional service that we do. We are proud to announce that Brian has joined our sales team. Please keep him in mind if you or those you know are in need of replacing any of your HVAC equipment. Brian would be more than happy to provide an estimate. Thank you again Catherine...Team Button's

    Reply created 17 Apr 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Mar 2017

    Disappointing Service

    Button's was recommended by a family member so i thought i'd have a good experience but all i had was my time wasted. Todd came for a quote and that's about all I got except for a bunch of excuses as to why he didn't come as discussed. He's ignored any other communication since then. Pretty poor customer service for a company that that prides itself on service

    Answer from pro:

    Hi Kevin, My name is Nigel Charlton. I am the Sales Manager at Button’s Heating and Air-Conditioning. Kevin, I am baffled here…on two separate levels. First of all, I just received this message from Home Stars. Had I of received it when it appeared to be sent, I would have responded rapidly. Second, I sincerely apologise if one of our representatives did not provide the level of customer service that all customers deserve. Again, I am baffled at this as returning calls to customers and providing superior customer service is their livelihood. This is not condoned and is certainly out of character for our staff. With the HVAC industry being as competitive as it is, we make every effort to earn one’s business. I will certainly investigate this from my end. Please call our office and ask to speak with me. I would like to find out more of what happened and take corrective action to make sure it never happens again. Nigel Charlton, Sales Manager Button’s Heating and Air-Conditioning

    Reply created 16 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2017

    Daikin Furnace & AC

    ★★★★★ Great service from Sales (Todd), Installation and cleanup (Justin, Allan & RIch), of our new Daikin Furnace & AC. Next day replacements (Brian) of RedLINK Internet Gateway connector which did not appear to be connecting properly, and furnace fan (due to noise). Buttons submitted the paperwork for HVAC rebates too. Great job, Button's Team!

    Answer from pro:

    Hi Terry, Thanks for the great review! It is nice to know that people appreciate the level of customer service at every level...from sales(Todd) right through to the final install, we take pride in what we do. Justin, Allan, and Rich are a "Top-Shelf" install crew who's pride workmanship shows through. With today's technology there sometimes comes glitches that are unforeseen. We are happy that Brian could get out there the very next day to resolve the issue. Alison is always happy to process manufacturers' rebates, warranties, and government incentives for the homeowners. She is also ready and happy to assist should you have any questions regarding these. Thank you again for the kind words!...Team Button's

    Reply created 17 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2017

    Tankless Water Heater

    We recently decided to replace our rental water heater with a tankless one. Todd came over the weekend to give us an estimate for the tankless water heater installation. He even answered our questions over the phone on Sunday. He is a very professional and honest guy. The installation team was very professional as well. Mike, Mike and Marcus completed our installation in a very timely manner. The installation turned out to be a little trickier than originally thought. The guys were very knowledgable and could find a great solution on the spot. Overall, their work always followed the code, and they left the job site very clean. I highly recommend Button's Heating to everyone.

    Answer from pro:

    Thanks you so much for the great review Alper. We really appreciate you taking the time to say these kind words. We are happy we have you using a much more efficient water heating system now. 98% efficient is incredible..you are only paying for hot water that you actually use. Todd is a great guy..very professional...very personable. Mike, Mike, and Marcus are "Top-Shelf" guys as well. We often hear that our installation crews leave your home cleaner than what it was before we got there.. Thank you again from Team Button's!!!

    Reply created 23 Feb 2017
  • Review from Dave Kowbell
    Rating: 5 out of 5
    Review left on 9 Feb 2017

    New Furnace/Water Heater

    This review is long overdue. Back in March 2010 our furnace was Red Tagged because the exhaust vent on our furnace was too close to the gas supply line on the furnace, which by the way was approved by the same gas company that has now Red Tagged it 12 years later as a problem. I went to Homestars and found Buttons Heating. One call and they where out the next day and the problem was fixed. Shortly after we decided to replace the old furnace in June. We called Buttons once again for an estimate and we went ahead with the work . Todd/Jared/Jonathan where the installers that put in the new Trane furnace and water heater in. When I came home from work the day of the installation there where no signs that anybody had been there, except that there was a brand new trane furnace and water heater in the basement. The job site was cleaned, the old furnace and water heater where nowhere to be found. That furnace is now seven years old and the only company that gets to clean it, is Buttons Heating. From the receptionists that answer the phones, the technicians that clean and install furnaces, and sales people that come to your home, they are polite, courteous, and prompt. Thanks Dave

    Answer from pro:

    Hello Dave, Thank you for the outstanding and detailed review.We certainly strive to provide superior customer service. Thanks again...Team Button's

    Reply created 15 Feb 2017
  • Review from Amanda Reynolds
    Rating: 5 out of 5
    Review left on 9 Feb 2017

    Gas Leak Repair

    Our gas was turned off during an ice storm due to a gas leak. Not the best time for that to happen. As it was a large job and it happened later in the day I requested a technician come the following morning. Todd Button very kindly offered space heaters for the night if I needed them. The next morning Mario the technician came earlier than expected which was great as the house was quite frigid. Mario was great and very kind, he explained where the leak was and how he was going to have to repair it. He told me the cost up front so I was not caught off guard and finished the large job in less than 2 hours. The price was much more reasonable than I had anticipated. Todd called me back that day to make sure everything turned out well and to ensure I was happy with the service. Would definitely recommend Button's to anyone and will be contacting them in the future if I ever need help again.

    Answer from pro:

    Hi Amanda, We are happy that we could get your heat back up and running again in such a short period of time. All our our team take pride in the level of customer service we provide. It is customers such as yourself who makes us proud of how we fulfill our customers needs. Thanks again from Team Button's

    Reply created 15 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2017

    Painless

    Our furnace stopped working at 2pm, called at 5pm, Richard was there by 7pm and the furnace and hot water tank were installed by 4pm the next day. The 3 installers were very courteous and tidy. Looking forward to many years of trouble free heating. Thanks Buttons!

    Answer from pro:

    Hello Scott, Thank you for taking the time to leave this review. We do our best to ensure the customer's heat is restored as soon as possible. We do go the extra lengths to earn your business and will continue to do so. Thank you again...we appreciate you feedback...Team Button's

    Reply created 15 Feb 2017
  • Review from Stuart Potter
    Rating: 5 out of 5
    Review left on 26 Jan 2017

    New Furnance install

    Easy process to make appointment for quote, showed up on time for no pressure quote. After comparing, price was very fair and equipment suggested had positive reviews online. Installation just days later was top notch, we are very pleased with our new furnace installation and look forward to working with Buttons in the future.

    Answer from pro:

    Hello Stuart, We at Button's Heating appreciate your review and words of encouragement. We do our utmost to provide a seamless process from start to finish. Our staff take pride in their work so to say the install was "Top Notch" reinforces this. Thanks again Stuart...Team Button's

    Reply created 15 Feb 2017
  • Review from Matthew Meschino
    Rating: 5 out of 5
    Review left on 30 Dec 2016

    New Furnace

    After a regular maintenance visit found a cracked heat exchanger on my existing 18-year old furnace, it was red-tagged and shut down. Not a pleasant scenario for a cold December! After a couple of other quotes, my parents referred me to Buttons. Nigel was quick to give an estimate and even put me in touch with their installer John to walk me through what equipment best suits my needs. Within a day of giving the go-ahead, I had a new Trane furnace professionally installed by Mike & Mark. Overall, good products and great service. I intend to call you again when the time comes for my air conditioner.

    Answer from pro:

    Hello Matthew, Thank you for the great review. Having your furnace shut of in the middle of winter is not pleasant at all. We are happy that Nigel, John, Mike and Mark were able to team up and have your heat restored with your new TRANE furnace the next day. We look forward to your call when you are ready for your new air-conditioner. Thank you again Matthew...Team Button's

    Reply created 3 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2016

    New Furnace and Air Conditioner

    I was faced with putting a new oil tank on a 60 year old furnace so I decided to go with propane as a back-up to our outdoor wood furnace. Mark came out a couple of times to take measurements to redesign the duct work to accommodate the already existing rad from the outdoor wood furnace and an old 30-35 year old air conditioner which needed to be replaced. Justin, Alan, Mark and the rest of the installation crew had the old furnace and air conditioner out and the new ones installed in just 2 days. All the adaptations to the duct work fit and work perfectly. Excellent craftsmanship! They were all a pleasure to work with and the financing we were able to obtain through "Financieit" made the transition affordable. A very professional group. I would have no hesitation recommending Button's to anyone considering HVAC upgrades. All the best for 2017 folks!

    Answer from pro:

    Hello Gary, Thank you for the kind words. We at Button's Heating take pride in the services we provide. Right from initial contact, to free home consultations, assistance with financing and then the installation...we care every step of the way. Thank you again Garry...all the best in 2017 to you as well. Team Button's

    Reply created 3 Jan 2017
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