Canadian Choice reviews (3501)

I was very happy with the service and the installation was fast. Installers were very friendly. Would highly recommend to my friends and family. Thank you Canadian Choice Windows and Doors.

The installers worked very hard. They cleaned up after every window they put in. It was done in a timely fashion Windows look fantastic

I signed a contract for 5 new windows and a guaranteed install-by date. The company did not contact me for over 2 weeks to take measurements and then missed the deadline to install by the guaranteed-by date. The company then offered no compensation for breach of the guarantee and because of unavailability at the premises the new date was 5 weeks later.

The whole transaction was smooth and painless. The product was as advertised. The installers did a fantastic job!! They worked fast and cleaned up any mess. A great experience all around.

Canadian Choice Windows and Doors is a fantastic company. Great pricing and impeccable service. The install was quick and efficient. Great work all around. We had 6 windows and a sliding glass door installed. We 100% recommend this company to anyone. Thank you for the awesome experience!

The areas of concern are pertaining to my basement windows which are the steel frame Reliant windows and some windows in my bathroom which currently have California shutters on them. The install for all windows was intended to be brick to brick. Our basement windows are quite rotted out with the frame rusting badly and broken in a couple of places so my initial thought is the entire window and frame need to be replaced. Upon visit from the sales agent, he wasn’t sure if they could be capped or need a rebuilt (fair enough he’s sales) and he would refer to the measurement tech that would come out. With regards to the California shutters, the sales rep advised a brick to brick install could be performed while at the same time ensuring that the shutters are removed and re-installed. We also wanted 2 fake windows put in however he wasn’t sure about the available design and stated he would get back to us. He drafted a contract based on basement windows being capped and California shutters as described above. However, we would have an option to further review details with measurement tech and make any changes or cancel the job altogether at that appointment which was to be within 1-2 weeks. Upon visit from the measurement tech 3 weeks later, he was extremely uncertain that the California shutters could go back and that “sales people will tell you anything”. He was frustrated and said he would “make it work”. Upon looking at the basement windows and taking pictures, he mentioned they looked pretty bad and most likely cant’ be capped and he would have his install manager give an expert opinion. I'd like to also note that the tech showed up with no ladder and asked to borrow ours, not handling it like a professional, banging out eavestroughs. Who shoes up to a measurement appointment with windows on the 2nd floor without a ladder? In any case, we advised the sales rep of the tech’s findings and that further opinion would have to be gauged. We were told of a response in the “next couple of days”. We follows up 8 days later, no response. 12 days later and were told the next day. Still no answer. Next day I get a call from them requesting an installation date which shocked me. The details and requirements were still not finalized (scope or details of the basement windows, whether or not the shutters would go back in properly, or confirmation of the fake window design) but they are calling to book an install! Upon messaging the sales rep, he advised the basement windows were ready for install. At this point my trust just went downhill with this company as it seemed they were forging ahead with an order without having clear requirements aligned with the customer and clear expectations set. I called the sales rep and he misinformed me stating that they always recommend rebuilding the basement windows. Not true – he said he would need expert opinion which I still had not received. I asked if rebuilding would need to cut into the brick and he said yes. I asked for details to be sent in an email. Upon receiving it later that night, he mentioned no cut into the brick would be required and the description of the work involved installing a lentil and a wood frame which was different from metal frames previously discussed. Furthermore, he advised that the shutters would be re-installed based on a stud to stud installation, contrary to the contract, and that aluminum capping would be needed to hide the insulation. We clearly mentioned previously that we do not want any aluminum and expect a quality, professional, clean install in a brick to brick scenario. This was escalated to a VP who advised something else. It’s very frustrating and disappointing to be dealing with answers like this and loss of trust when they contradict what is written in the contract. Furthermore, we came across another customer with the same California shutter scenario, and their install turned out to be a disaster, very messy and unprofessional looking, and the shutters ended up being cut into! I cannot trust this company to do quality work and them having you as a representative tarnishes your reputation on doing professional, quality, clean installs. I have emails and text messages with these conversations.

We underwent a major renovation to the house we've lived in for 17 years, and decided to upgrade all of our original windows and external doors. It was a huge project, consisting of 37 windows and 3 doors. Alex and his team of installers from Canadian Choice Windows & Doors were very professional and polite. The windows and doors were installed in a very timely fashion. The work and craftsmanship went way above our expectations, and we're extremely happy with the end result.

This company was prompt in coming out to quote me on my patio door brick cutout project. Jason was very knowledgeable and was there every step of the way for any questions or concerns. The delivery was ahead of schedule and we are ready for the winter!!! Thank you Canadian Choice, I have already gave my neighbor your referral and will continue to do so.

Windows were done on time and they Are beautiful from inside and outside. Extremely good quality and very good pricing. Olga was very helpful and courteous. Very professional company. Certainly recommend

we are very disappointed in the windows. We initially were replacing 1 30 year old bow window and decided on a bay window based on conversation with the sales rep. We were told over and over how much better the installation would be and that the window would be installed from brick to brick, more glass and much better all around. We bought into what the sales rep was selling and decided to replace 2 more windows. Despite what the sales rep told us the glass is much smaller, frame much bigger. We need to step out our sliding glass door sideways. The bay window Looks like it sits too far in the house, looks ridiculous and has been a conversation pieces all summer amongst our friends, family and neighbors. The sill is half the size it was and can’t install shutters nicely. We have dealt with a dozen contractors and this is our first review ever, that is how disappointed we are. We found them dishonest, over promise, under deliver. We waited for a screen for 2 months, it was to be dropped off everyday for a week, then told they need to remake it for delivery weeks later. When installed showed up he knew nothing about it, when asked he searched truck, there it was all beat up and stained. He had it the whole time, good thing cause they never did remake one.