Canadian Choice reviews (3501)

From the first contact with this company till the completion of the patio doors, I was informed of all details of the installation. From the salesman, Alex R. who was very professional and was obviously an expert in the sales of their products. He answered all my concerns of the purchase and installation of the patio door set. On top of that he quoted me a very satisfactory price, for the scope of the work,that had to be done. The installers arrived in the morning of the work day,worked fast, and by mid day, had knocked out the exterior brick and had the opening framed ready to have the patio doors installed. Their work was very exact and I had no complaints. The door installer arrived a short time later and completed the installation with great precision. I could not have been happier with their workmanship. My only concern was the cut electrical wires within the wall,which had to be repaired by a qualified electrician. I would definitely hire this company again in the future, should the need arise....A 10 star installation....!!!!

Our overall experience has been great. Our sales rep Bonnie, was very professional and knowledgeable, which made my decision quite easy and fast. We signed the contract at our first meeting. The window installers, (Simon’s team)were very professional and cleaned up after installation. They were helpful when we asked for small touch ups. Thank you Very much for the quality service, products, and workmanship. Only suggestion is the sales team and the installer team need a little better communication. For example what items needs to be installed -go through the contract what needs to be done. We have to remind the installing team for couple items that they weren’t aware. Overall, the experience were great. Whole house windows and door replacement was done in 2 days. Thank you SiSi and Dominic

Julia and the install team were absolutely first rate. They were professional and answered all of our questions thoroughly and to our satisfaction. We are very happy with the final product, having had 21 windows done in all. I would highly recommend them to anyone!

We started the process of renovating our new (very old) semi in downtown Toronto by looking for new windows and doors. Jemal was the first person to come out and give us a quote and stuck out in our mind after every other sales rep from bigger and smaller companies came through our house. He was extremely knowledgable, walked us through the entire process and helped us at every step of the way. We never felt pressured or like he was trying to upsell us and before leaving he gave us his personal number to text him any more questions. In the end, we chose to go with Canadian Choice because of their price, warranty and Jamel.

Early March I called after receiving a few of their cards in mail for 1 of my 3 quotes. March 29 Eric project manager quoted all windows and both doors. June 8 @7am work was suppose to start, guys got here 11am. 2 days work went into 4days. Before I paid, I noticed a couple little things installer said partner would fix while we settled up. I went to check the work and they took off with out doing deficenes. Looked a little closer and noticed more problems, send first list to Canadian Choice a sample of problems; handles fall off, screens to small, extremely bad silicone every single window and door waves and holes! Chipped and scratched paint, threw away 1/2 doorbell, plastic plugs falling into door. Completely missed the top of 3 windows! 3 out of 5 "grill inserts" we're upside down showing the seam. After 19 calls 2missed appointments and almost 2 months Nick finally showed up, silicone the 3 windows that were missed and a couple other spots out of approx 110 deficiencies in silicone. "Fixed" a window that did not close properly, whole frame now bent ( photo).does not open all way anymore roller broke off bottom. Door that had gap was also fixed squeezed real loud after couple days I removed hing pin and door is very stress now. Now Canadian Choice wants to install all new windows that is how bad the manufacturing quality control -extremely rough seals around all windows corners and between the windows. They want to do it Oct.15 in Fort mcmurray ! HaHa I started in March to avoid that. Also management spoke to me 1 time for 1 min. And said would make right! I have filed BBB complaint , approx 37 calls, emails and 2 complaints the corp. web site which said get back to me, not 1 reply! There is no communication from anyone in authority in this company, I have got excuses from them starting in June with person who could help service manager was vacation, sick, pass to next person who was Lena she was vacation, sick, not in office this week, I'm a meeting, then put me on hold till I hang up. With this many issues with both product and insulation. I have also asked for my recite 4 times and for some reason I have not got them. Also Canadian Choice will not even tell me if they filled paper work a government rebate.

I was very impressed with Jemal from Canadian Choice. He had a great sense of humor but was still very professional. I did not feel pressured to buy from him but, in fact, found Jemal to be patient when I had questions or when he explained my payment options. Prior to meeting Jemal I had sought a quote from a major competitor but did not go with them. The great service I received from Jemal made all the difference. I did my door and two storm doors and plan to use Canadian Choice to do my windows. I highly recommend Jemal and Canadian Choice. Michelle 2019

Jemal thank you for your professionalism and help when choosing my windows and design ideas for a door I’m going to replace. Used Canadian Choice 3 years ago and called them back to complete the windows I had left to change. Grace

My experience has been very positive from the onset. The sales rep, Jemal, was very professional and knowledgeable, which made my decision quite easy and fast. I signed the contract at our first meeting. Follow-up questions were answered efficiently and immediately. The window installers, which included Vitaly, were very professional too and cleaned up after installation. Thank you Very much for the quality service, products, and workmanship

Know this company for years from radio and newspaper, called them for a quotation to replace the windows and patio doors of my house. Tony explained everything to us in detail including all the types of windows and things to do before the installation, Tony is professional and knowledgeable and also the price is reasonable. The installer Simon and his team did a great job, they are polite and finished everything on schedule, the clean up job is also great and we are very satisfied with their work, for sure I will recommend this company to other people.

Great service, quick and efficient installation. Love new windows. Fabulous quality and look. The prices were very good. Olga was great to deal with. We would recommend to anybody!!! Thanks