Express Rooter Plumbing reviews (763)

The service provided was prompt, professional, and thorough. Everything was explained to me including what the problem was and how to reduce risk of reoccurence. I will definitely use this company in the future.

Jaime attended on time and quickly resolved the issues. He pointed out the easiest and most affordable options to deal with my clogged drain, spraying facet and backed-up dishwasher. He could have easily sold me on having to snake out the plugged drain but he stated it might be resolved with a simple plunger. An honest plumber which I didn't think existed. I will call him the next time I have any plumbing issues.

The service man was 2hrs late, he rushed through the camera inspection, left me with a bunch of unanswered questions and a quote for $9100 for the repair. More than that there were some things the serviceman said that raised some red flags for me, like... tree roots can grow through PVC pipe (no they can't) and that if it was his basement he would just cap off the only floor drain in the basement and not have one. (so what happens if there is a leak?) That being said the service man was very nice but I was unhappy with the level of service and snap judgments. I decided to call the next day and explain my concerns regarding the serviceman's performance. I was greeted by Melissa who immediately eased my tension about the service and offered to have another serviceman come the next day at no charge. Melissa explained to me that ExpressRooter's priority was to make sure I was happy and comfortable with the level of their service first and foremost. I am truly impressed with Melissa's level of compassion and understanding. 10/10 for customer service. when the second service man came out (Jamey) the next day. He took his time, asked me a bunch of questions, answered all of my questions and was very methodical in his approach to fixing the problem. Most importantly when he left i knew exactly what the problem was, how the system worked and he offered me a few different options for taking care of it. ExpressRooter has a great reputation which makes me wonder why they would staff a serviceman like the first one i encountered. Maybe he was having an off day, Irregardless, do your research and be satisfied with your level of service before you shell out thousands of dollars.

Matt from Express Rooter came to our home to repair a water leakage problem we experienced after the ice storm. Once the problem was identified, he explained the issue to us fully and clearly. He repaired our drain and thoroughly cleaned up after the job was completed. Matt was efficient, punctual, very professional and knowledgable. We felt we could trust Matt and would not hesitate to call on his services again.

We recently purchased an income property, and had no idea that the plumbing issues hidden under the basement floors would be so extensive. We called ExpressRooter on a Sunday night after sewage backed up in our basement tenant's sink. What we thought was an easy fix, turned into a partial excavation of the entire basement apartment floor. The guys came first thing Monday morning and ended up having to stay for four days to get the work completed. We can't say enough about the quality of people and service that this company provided us. They were open and honest about the issues, and walked us through every step they took to remedy a pretty awful situation. Martin, Jason, Ross and the crew were terrific, and we can't recommend their services more highly.

Me and my uncle last summer had to call a plumber for his toilet that was leaking. We called ExpressRooter and they came quickly and fixed the leaking in about an hour. Great service I recommend!

We wanted to get our new sink and faucet installed as soon as possible so we started calling a few plumbers. ExpressRooter was the only company to call us back the same day. Not only that, but we had a plumber at our house in 2 hrs to get the work done. Andrew was pleasant, fast and did the job well. We were very impressed with our plumber and the company. We would use this company again and recommend to friends and family.

The plumber was courteous, clean, and very helpful, but most of all, he fixed my problem. There was a leak in my ceiling (below the shower) and he repaired the problem and then put an access panel (as per my request) and showed me how to fix the issue if it happens again...I would not hesitate to call this company again.

Note to those in Hamilton, they charge a 75$ fee just for an estimate!I called and requested a quote a few months ago and this was not the case. This will be enough for me never to use them again (not to mention the reason we previously didn't use them was because they were the most expensive)

I contacted this company regarding a leak under my bathroom. The plumber showed up on time, was knowledgeable, courteous and professional. I had been told beforehand of a 150$ fee to assess the problem, and that the plumber would be able to stay and fix the problem on the spot if I so requested, after presenting the price for the service. After he explained the cause I did request that he stay, but he then told me he had to leave to another appointment, promising to come back later in the day. He also told me not to use the bathtub. After about 6 hours I called the company and was told he would not be coming at all. I was offered time slot of noon the next day, more than 24 hours after the original appointment! The leak remains, the $150+HST has been paid and I have not been serviced. Do yourself a favor and avoid this company.