I was extremely disappointed with the service provided by Expressrooter. Had Jason come to my home early this year to fix my basement drain. He snaked it and “power flushed” the drain, 3 months and $750+ later, my drain is backing up again! When I initially called to express my concerns, the male dispatcher was dismissive and rude and was advised I would have to pay again to have a plumber come out and fix the problem. A couple of weeks later, I got a call from Melissa, expressing her concern over the poor service performed and for the unprofessional attitude by the dispatcher. I was offered a free camera inspection by Jason to find out the source of the problem as I shouldn't have had backup so soon after the power flush. Even though Melissa was a great help, I had already hired another company to repair my drains and did not need her offer. A guess the silver lining in this situation was Melissa trying to make this situation right which I am grateful for.