Express Rooter Plumbing reviews (763)

We called ExpressRooter due to a sanitary drain issue. Jason came out and he was great. he is very knowledgeable and provided excellent service. Price was reasonable, and the staff was friendly as well. Will recommend to family & friends.

Hands down I recommend ExpressRooter Plumbing and hire will them again in the future. Just a bit of background this winter/heating season our family has been sick with flu like symptoms, including the family dog – throwing up, headaches, etc. and been through numerous medical tests which the doctors couldn’t explain why. Finally I hired Environmental Services group to see if it was our house was causing our symptoms. Environmental Services found high VOCs gases coming from our kitchen sink using PPBrea monitor and those gases spread through our first floor. After reading the reviews on Homestars I called ExpressRooter Plumbing told them what Environmental Services had found. We also have been having odd intermittent plumbing issues - experiencing slow drainage in the bathtub, basement toilet had completely dried out (there was no water left in the bowl), lower water levels in 2nd floor toilet. ExpressRooter Plumbing arranged to send someone to our house just to give us an estimate and take a look at our plumbing. Jason from ExpressRooter Plumbing came. He was very professional, polite and knowledgeable. He explained every step, as well as each test he had done and why. He suggested that we may want to view the waste line through the camera as at times, the connection to the city from the house can have tree roots, or the pipes connecting together may have shifted, allowing for waste to come back into the house giving off gases. I agreed to have Jason run the camera through the waste line. I watched on the monitor to see for myself, the line was pretty clear. Jason also did flush tests from the toilet in the basement, then from our second floor bathroom. The test resulted in fast running waste water straight through, no gurgling, nor degradation in the flow. He explained there isn’t any blockage in the waste line and venting was good as well. He also said the plumbing waste stack was in good shape. He also checked over the kitchen drain. His findings were the pipe under the drain was leaking, as well as the clean out in the trap is leaking, which would explain why gases are coming through the drain. On inspection, once everything was removed from under the sink, appeared to be water stains between the wall and under the cabinet flooring causing mold – which may also have contribute to the VOCs monitor high ratings. Jason also recommended that we cut into the dry wall above the sink, in order for us to see if there is an existing plumbing air vent connected to the main stack or see if there is a wall air vent (sometimes call add on air vent) that maybe failing and needs to be replaced. Making the drywall cut at this location is easiest place for us to make the opening to check behind the wall and to patch the dry wall back up. Jason also suggest I may want to in the future use drain care to clear the drains, as it won’t harm the pipes, and will help to clear the build up inside the pipes. He told me never to use baking soda and vinegar – which I have been doing, as it will leave a buildup of baking soda inside the pipe. Jason gave me his recommendations, estimates on the costs if I want ExpressRooter Plumbing to do the work on the kitchen drain and to cut the dry wall out. He also showed me what needs to be replaced on the kitchen drain, how to do the replacement if I want to do the repairs myself. The end result for me was a bit of peace of mind, as I thought the whole plumbing stack would need to be replaced, air vents installed to the stack through the house. He also found what was causing the gases leaking out of the kitchen drain. I would definitely be calling this company back in the future.

I called ExpressRooter about 5:00pm last night regarding water coming in from a basement drain and spoke with John. He said they would have someone at our home between 7-9pm. This seemed like a reasonable response time to me. Around 7:00pm I called back to ask if they could send someone soon because the water was now coming in faster than we could pump it out. John said they would have someone over in less than 30 mins. Bob arrived 20 mins later and immediately diagnosed the problem as being a plugged drain due to blockage from the weeping tile and/or the downspout. He very quickly unplugged the drain, confirmed everything else was draining well, cleaned up and was gone in about 30 mins. But, not before very clearly instructing us of the necessity to disconnect the downspouts from the draining system - which we will do. I was very pleased with Express-Rooter's response, politeness, expertise and fair price. I would definitely use them again..

These guys were great! About two months ago we had a leak in the water line coming into our house from the city. After the city determined it was not on their side, I had Express Rooter come in. They first dug at our meter to see if they could find the leak, and when it was clear that the leak was somewhere under our family room, they tunnelled under our house to run a new line without damaging any finished rooms. When they were done you would never even know they had been here, except for the patch of new cement in our furnace room where they had to dig. It was a supervisor or project manager who came out to quote the job, then the same person came back to get the crew started, and then again to follow up and make sure everything was done properly. The crew was very good and very professional. I am extremely pleased with Express Rooter!

I has an old sink replaced in my bathroom. Frank was on time and did a great job. All staff that I dealt with were friendly. A small issue I had was dealt with promptly great service. Would highly recommend this company.

Extremely impressed by the service. Quick response and professionalism of all involved. The staff were completely professional, respectful, and hard working. I will not hesitate to use them again for my plumbing needs.

Two days before Christmas and on Rick's birthday the house sanitary line decided to drain no more. A call to ExpressRooter dispatched Bob to our rescue. A root filled collapsed line with no access resulted in back to back inspection points installed outside and 20 ft of new four inch drain. Bob and his " elves " saved Christmas. The work was done expertly with no mess. A temporary line was connected to allow us the family party and when Christmas pressure was over all the work was completed. Thanks ExpressRooter.

i called on Family Day (murphy's law) in the am and plumber was at house by 1 pm.figured out where T connection was 1st time and repaired leaking pipe! Very good job and courteous. This guy knew his stuff! Thank you very much.

The service and professionalism of Jason and the team from Express Rooter Plumbing was exceptional. They were always on time and ensured the job was done to our satisfaction. I am very particular about quality and Express Rooter exceeded my expectations.

Called Express Rooter to solve a major clog we had in our laundry and kitchen. Booked me same day, were flexible with my schedule. Rob was right on time and was in/out in about 30 minutes. Diagnosed the issue quickly, explained what he would do and immediately went to work. Clog was fixed - no issues. Left the laundry room clean. You wouldn't have known he was even there. Would recommend to a friend anytime.