Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Kevin DesRues
    Rating: 4 out of 5
    Review left on 26 Sep 2020

    Replacement Windows - basement and porch

    We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

    Answer from pro:

    Hello KStreets, Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction. Once again thank you for your feedback and the 7-stars. Enjoy your new windows in good health!

    Reply created 29 Sep 2020
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 25 Sep 2020

    Cottage windows and doors

    We have used Clera windows in our home to replace our bedroom window, living room window, central upstairs window, our bathroom windows and kitchen window, as well as a new front door and garage door. We needed new front windows at our cottage as they were approximately 50 years old! They did a fantastic job and we now have fully sealed windows and doors!

    Answer from pro:

    Dear Clera customer, Thank you so much for this glowing feedback! We are ecstatic to hear about your experience with us. Our installation teams are extremely proud of the work they do and their attention to detail on a project. Your kind words go a long way to motivating everyone here at Clera to continue to provide excellent products and great value. Thank you again!

    Reply created 29 Sep 2020
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 25 Sep 2020

    New windows

    Excellent service and craftsmanship, done in a timely manner. Install was very professional and clean,no mess left. Was very impressed with the whole process and would recommend them to family and friends.

    Answer from pro:

    Good day Private User, Thank you very much for your order and for your amazing review! We appreciate your business and we welcome you to our long list of satisfied and much valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to. We are very pleased to hear that we met your expectations with both the installation as well as your opinion of our products. Your recommendation is greatly appreciated. Enjoy your new windows!

    Reply created 29 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2020

    Service

    Recently while undergoing renovations at our home, our contractors were very rough with the opening and closing of our windows and over the course of the renovation several window cranks snapped off . In 2014 Clear Windows installed new windows throughout our home. The customer service Clera Windows provided from sales, installation and 6 years later to warranty service has been a customer's dream. They are easy to work with, understanding and provide excellent customer service. Our recent warranty service call to Clera Windows was very courteous and led to a quick response and resolution. Enduring months of renovations and forced to deal with the dozen or so suppliers, I found the experience with Clera to be quite unique and an extremely pleasant experience. In 2014 we believed we made a smart decision in trusting Clera Windows with the quality of windows and installation; however, the recent level of Customer service we received to replace our cranks solidified our trust! Thanks again Clear Windows. We will continue to spread the value of choosing Clera Windows.

    Answer from pro:

    Dear Robert, Thank you so much for for your 10-star feed back and for the awesome e-mail that you send me. It was such a pleasure speaking with you and I am delighted to hear that you had such a great experience dealing with Clera Windows and Doors. Our goal is to always provide the best services to valued customers like you. I completely understand how rewarding it can feel when your problem is solved within minutes and I'm glad that I was able to accomplish that for you. Once again, thank you for choosing us and for the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice. Best wishes to you and Mirella! Rita

    Reply created 28 Sep 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 24 Sep 2020

    Replacement of fourteen windows

    All windows delivered are 1/4” to wide and 1/4” to long. To install these they proceeded to cut the outside off the house to place them on the outside of the window frame. In doing Sophia is a list of the damage they are responsible for, Broken baseboards Split interior wall, blind no longer fits window frame Put holes in dry wall from nails on outside Board and batten no longer fits, left gaps, and holes outside Did not put aluminum flashing on to stop rain from coming in. The walls All handles, to open/close windows hit interior window sills They left nails and screws and broken bits of wood all around were they were working They left saw dust throughout the interior of the house including the air ducts Salesman came once to look at damage, said it would be fixed. To this day nothing has been done.

    Answer from pro:

    Hi Bee, Thank you for taking the time to provide us with your feedback. We are very sorry to hear you're having less than favorable experience, as that certainly is never in our best intentions. Based on your post, we do not have a way to identify you but would appreciate learning more about all your outstanding issues. Please feel free to reach out to me Rita 905-738-1870 X 240 or e-mail me at rita@clerawindows.com.

    Reply created 24 Sep 2020
  • Review from toon
    Rating: 1 out of 5
    Review left on 23 Sep 2020

    thumbs down

    Chose Clera after reading they make and install their own windows and are backed with a good warranty. What a mistake. One exterior door was never installed properly and leaked. The storm door sags, binds and does not close properly. Trying to get them back for warranty repairs is impossible.

    Answer from pro:

    Hello Toon, We are very concerned reading your review and we will would like to know more. Unfortunately, your message does not indicate your name or any contact details. Please contact us so we can discuss your project and all outstanding issues. Rita 905-738-1870 x240

    Reply created 23 Sep 2020
  • Review from britt.alison
    Rating: 1 out of 5
    Review left on 22 Sep 2020

    Windows and Door

    Completely unsatisfied and not worth the hassle. This was the second time we used this company. The first time was average, but we were happy with the result. This time was different. After waiting months for the installation of 4 windows and 1 front door, we were given short notice (2 days) for when the job would start. Out of the 5 items that we ordered, 3 items were incorrect. However, this was not brought to our attention until AFTER they removed our existing windows and door! They reinstalled one of our existing windows, as the new window ordered was too large, then when we decided to not move forward with that window (as they would need to remake the correct size) we had to argue with them to send the crew back out to re-trim the exterior window sill that they had initially removed, which was now just exposed wood. When they returned, they re-trimmed the window in black (our windows are white with cream siding) and we had to ask them to redo the sill again in white. They completely damaged the original trim surrounding our front door and when they found out that we had wanted to keep the original trim, they attempted to puzzle it back together with screws and putty. Ultimately, we kept 1 of the incorrect windows and the door (opens on the wrong side) and they gave us 12% off of the total cost of our invoice (in which there was not a breakdown of costs per item, labour or tax). Our questions and complaints were met with "it is not in the contract" and it felt as if they were more concerned with our contract agreement and protecting themselves, as opposed to doing a good job.

    Answer from pro:

    Hi Britt.alison, Thank you for taking the time to provide us with your feedback. However, we are quite dismayed to hear of the experience you're detailing. At Clera we work very hard to ensure our customers are satisfied with the overall outcome of their installation each and every time. Unfortunately, due to your review being published anonymously, we are unable to identify you to connect and reach out for rectification. Please feel free to contact me Rita at 905 -738-1870 x240.

    Reply created 23 Sep 2020
  • Review from Scott Roberts
    Rating: 5 out of 5
    Review left on 22 Sep 2020

    Replacement Windows

    I contacted Clera Windows and met with Gary. I was familiar with the company work from a friend and the job Clera did at that location. Gary was very professional, knowledgeable and honest. Any issue that arose was quickly responded to in a quick fashion. Thank you to Gary, Shelly, Rob and Scott for all your help!

    Answer from pro:

    Good day Scott, Thank you for the 10 star review! It was a pleasure serving you. We at Clera Windows and Doors take pride in giving priority to our customers and looking after their needs. Quality products and customer service are what distinguish us from others. We are thrilled that your experience with Gary and his team was a positive one. We appreciate you taking the time to share your experience with us and the community and we thank you so much for your business. Best wishes!

    Reply created 23 Sep 2020
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 19 Sep 2020

    Replacement windows

    Job started out well...ended up not good .... poor attention to detail, quality & attitude did not supply materials paid extra for.

    Answer from pro:

    Hello Crazy Larry, Thank you for taking the time to leave a review. We strive on a daily basis to deliver a top notch sales and installation experience. We are very sorry that your experience did not match your expectations. As per our conversation if you have any issues in the future please feel free to call our head office. Best regards, Rita

    Reply created 21 Sep 2020
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 16 Sep 2020

    Windows

    Still waiting for job to be finished 2 years after order 1st placed. House and property damaged although some compensation still have damaged eaves trough. One window received damaged still not replaced still waiting, still getting runaround, after many phone calls. This post would not be necessary if sales and owners lived up to promises made. Not sure when damage occurred why I had to deal with installers very poor business etiquette.

    Answer from pro:

    Dear Albert, Thank you for posting a review on HomeStars and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further unfortunately, your message provides no details as to how to contact you. Please contact me Rita at 905-738-1870 x 240 to discuss your issue.

    Reply created 18 Sep 2020
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