Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 7 Aug 2020

    Window replacement

    Delivery and installation was done professionally and on time for replacement of 2 large fixed windows.

    Answer from pro:

    Good day Clera customer, Thank you very much for your great feedback and the 10 stars. We appreciate your business and we welcome you to our long list of satisfied and much valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice. Enjoy your new windows!

    Reply created 10 Aug 2020
  • Review from Voula Gretes
    Rating: 5 out of 5
    Review left on 6 Aug 2020

    Replacement Part

    Today I had the pleasure of speaking to Rita in costumer service. Rita was extremely helpful and professional in dealing with my request. Rita also made several suggestions on moving forward and repairing the issue. Rita’s cheerful personality was refreshing during these difficult times. Thank you so much for the quick response. Clera windows has an amazing person working for them.

    Answer from pro:

    Thank you so much Voula for the glowing feedback! It was a pleasure speaking with you also and I'm glad we found the perfect solution to your issue. Please let me know if I can be of any further assistance. Best wishes

    Reply created 7 Aug 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Aug 2020

    Window and door installation

    Negligent work causing major damage to my roof, door installation incorrect incompetent hack job. Terrible service will cost me thousands to repair.

    Answer from pro:

    Ziggy, We're sorry to hear of your less than satisfactory experience and hope you will accept our sincere apologies. We have been in the window and door business for over 42 years and have provided quality products and services to thousands of homes without any such issues. It's very unfortunate that you had some issues with your installation but we stand behind our products and with our industry leading warranty. After speaking with Rayan(your sales manager) he informed me that he has been in contact with you from the beginning of your issue and he has been waiting for you to get back to him. We are committed to providing great customer service and we would like to make things right. Please contact me Rita 905-738-1870 x240 or e-mail @ rita@clerawindows.com

    Reply created 6 Aug 2020
  • Review from joanne tawton
    Rating: 5 out of 5
    Review left on 5 Aug 2020

    Great service and a quality product

    I couldn’t find the same screen for our patio door, so my Clera Rep. reached out and found me a good used one, delivered it to my door and no charge. Now that's service that you don't see much of anymore. Clera produces a quality product and their customer service is a priority. Thank you.

    Answer from pro:

    Hi Joanne, Greg will be thrilled to see your amazing review.The satisfaction of all of our customers is very important to us, and it's wonderful to see your experience with Clera Windows and Doors was nothing short of that. We will be more than happy to assist you in the near future. Thank you again, and best wishes.

    Reply created 5 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2020

    windows

    I have had Dave here before and he did an amazing job and I told him he would be the only one I would ever get. Dave will always get the job an he cleans up after himself and he does a great job. We are not done yet we still have stuff that need to be changed and new stuff to be installed in our home, and when the time comes I will be calling him. I have already told a friend of mine she should call him. Dave is amazing. I am sorry that I can't add a photo to this but the job was well worth the wait.

    Answer from pro:

    Thank you so much Charlotte!I will make sure to pass on to Dave your positive experience. Your kind words go a long way to motivating everyone here at clera Windows and Doors to continue to offer excellent products and great value. Our team is very proud of the work they do and their attention to detail. It was our pleasure to work with you and we look forward to working with you very soon on your next replacement project! Thank you again for your continued trust, and your recommendation.

    Reply created 5 Aug 2020
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 1 Aug 2020

    New windows and doors

    Excellent workmanship. Great functioning windows. Proper cleanup afterwards. Would definitely recommend Clera Windows to friends and family.

    Answer from pro:

    Hello Private User, We are very happy to hear your experience with Clera Windows and Doors, especially our installation team and our top quality products. Thank you again, Enjoy your new windows and doors!

    Reply created 4 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2020

    Two windows and a front entry door.

    The windows and door are good quality. The installers were great. Very nice job. And they knew what they were doing. Would recommend.

    Answer from pro:

    Good Day Tnthmpson, Thank you for feedback to our HomeStars profile. We are thrilled to see that are pleased with your new windows and entry door. We greatly appreciate your recommendation of our products and services.

    Reply created 4 Aug 2020
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 1 Aug 2020

    Basement widow

    I had used Clera Windows before and was happy with the service and products proided

    Answer from pro:

    Hi Clera Customer, Thank you for your continued business and your loyalty to our company. We are very happy to hear that you've had seamless experiences time and time again. We appreciate your amazing comments, and we hope to have the pleasure to work with you again!

    Reply created 4 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2020

    replaced large living room window

    Installation was delayed because of Covid. When we got our appointment the men were early and very efficient. They cleaned up the inside and outside. There is a nick in the wall by the front door from the worker carrying out some tools. Nothing was mentioned. I had windows replaced a year ago by another company and they left a mess in bedrooms and living room. Overall I am very pleased with the installation. Clara came highly recommended by a friend of mine.

    Answer from pro:

    Dear Ecbopp, Thank you for this excellent feedback! We work very hard to ensure that all of our customers have an exceptional experience just like yours. We are thrilled that the quality of both the product and services exceeded your expectations.

    Reply created 4 Aug 2020
  • Review from 123456
    Rating: 5 out of 5
    Review left on 29 Jul 2020

    Living room and basement window replacements

    I needed to replace some windows and did some comparison shopping. THE CLERA product and the sales rep made my decision easy. Gary is a credit to his company. He is knowledgeable and personable...I felt I could trust him. ROB did the measuring and installation ( Scott helped with installation . ) There was a delay with the delivery due to a pandemic, but it was worth the wait. ROB and Scott were polite and they followed the protocols re.Pandemic...and they left the work site clean. Clera should be proud of their representation of the company . Thank you Arlene

    Answer from pro:

    Dear Homeowner, This is great to hear!Thank you so much for your kind words and your awesome 10 star review of our products and our amazing team. I will make sure to pass on to Gary and his team your kind words. Our team is extremely proud of the work they do and their attention to detail on each and every project. I totally agree with you,we have the best team in the industry. Clera does value their presence and we are extremely proud of them. Best wishes!

    Reply created 30 Jul 2020