Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Tegan Lahartinger
    Rating: 0 out of 5
    Review left on 10 Feb 2020

    Windows and Doors

    Clera provided the worst customer experience I have heard of: errors, poor estimates, rude and aggressive, late, non-responsive, and non-apologetic. We got quotes from a number of companies and went with Clera based on price and some online reviews. The salesman, Muneeb followed up with us regularly while trying to make the sale. Once the sale was made he actively avoided my calls. He had given an estimate of 6-8 weeks for installation but that was 6 months ago. Installation happened 10 weeks late and 2 of the windows were wrong. While awaiting installation I would follow-up on average 4-5 times before I'd get a response from Muneeb. He told us the product was ready for install 3 times and we would set dates, make arrangements with work, and each time he would delay install further as the windows weren't actually ready. Multiple times I would call Muneeb from my phone # and it would go unanswered. Twice I called right away from a different number (e.g. my co-worker's) and he picked up immediately. When I got upset and called him out on the fact that he was deliberately screening my calls he reacted by hanging up on me and sending a completely unprofessional email and even called me trailer trash. Throughout this ordeal I've contacted Diana - she did not respond to my email. I tried to escalate the situation, I even left messages for the owner - Steve, but never heard back from him. I contacted Raj - the VP Sales, he called me a few times the week before the install to confirm it was taking place - this was the 3rd scheduled install date, 16 weeks from the order date. The windows were installed and two of them were wrong. The lead installer, Alex, showed us his drawings which were correct; however, Muneeb had input the wrong specs for the order. Raj promised the correct windows would be rush ordered and done in 2-3 weeks. 7 weeks later we have 1 of the windows corrected but Muneeb made ANOTHER error with the order. I didn't realize this level of incompetence was possible. My husband finally followed up one last time and the last window was installed correctly after 7 months of dealing with this company (remember the initial estimate was 6-8 weeks). They never once provided us with updated estimates or notified us of potential delays. We were given excuses and met with aggression when trying to resolve their mistakes. No one has apologized or taken ownership for any of the delays, errors, or poor service provided.

    Answer from pro:

    Dear Tegan, Please accept our sincere apologies for the inconvenience you may have experienced in respect to your window and door purchase. At Clera we take pride in ensuring that our customer’s are always satisfied with their purchases. After reading your review, it looks like we unfortunately did not meet your expectations. Upon reviewing your situation, we narrowed the cause that incomplete information was provided by the Sales branch to the production department which delayed the entire process. While your windows were ready in time, the doors were delayed due to suppliers issues. We wish that the sales branch would have informed you that your door with the custom shaped transom and with the matching decorative glass will take much longer than anticipated. It’s my understanding that you and your husband Bryan have been in contact with our VP last year and he did apologize for the delay and arranged to have everything sorted out to the best of his ability considering the tight install schedule in late Fall. We have taken steps to ensure that this will never happen again. Because we deeply value your relationship with Clera Windows & Doors and are committed to providing you and all of our customers with the highest level of service, please let me know what I can do to help in this matter. My name is Rita and I can be reached @ 905- 738-1870 x240

    Reply created 11 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2020

    Window replacement

    The work your people did was excellent, they were quick and efficient, know problem promoting your product

    Answer from pro:

    Thank you for sharing such a positive experience. it means the wold to us.

    Reply created 17 Mar 2020
  • Review from Julia Trenkle
    Rating: 5 out of 5
    Review left on 7 Feb 2020

    Great service and products and a pleasure to work with

    We are happy we chose Clera windows to replace all of our windows ( 10 in total including a very big front window). Greg was very helpful explaining the different options and answering any questions and concerns. Right after ordering the new windows Trevor came by to verify all the measurements and get an overview of the project. It was especially nice to know beforehand who would be coordinating the installation. Our windows were ready in the time frame we had been told. Greg not only knows the theory but also the practical side of window installation. He lend a helping hand on the first day to Trevor and his crew. Together they very efficiently took out all the old windows and put the new ones in in one day, while trying to keep the cold draft through the house to a minimum. Under Trevor's skillful guidance the crew finished the installation on the second day. We very much enjoy the clear view through our beautiful windows and the ease of operation. Thank you to the whole Clera crew.

    Answer from pro:

    We are so pleased that you're happy with our products and installation. Julia. We truly appreciate your kind words!

    Reply created 18 Feb 2020
  • Review from doug Jennings
    Rating: 5 out of 5
    Review left on 7 Feb 2020

    Patio door install

    The installation date fell on a day of snow. However installer dealt with all the issues from snow and water professionally and with no mess and a very clean area when completed.

    Answer from pro:

    Dear Doug, Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

    Reply created 18 Feb 2020
  • Review from Sue Redgate
    Rating: 5 out of 5
    Review left on 7 Feb 2020

    Doors and windows

    Very happy with the look of our windows and doors. Installers were polite and professional. Very patient answering questions and gave some great tips for keeping all working properly for many years. I would have given 5, but the person who came to give us quote didn't though my go over options and as a result. I don't have screens in couple windows and I would have liked better with.

    Answer from pro:

    Lovely review, Sue. Thanks for putting a bounce in our steps!

    Reply created 18 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2020

    Windows

    Great windows at a reasonable price. I will use Clera for my upcoming French doors project.

    Answer from pro:

    Customer feedback is so important to us, Jeff. We truly appreciate yours.

    Reply created 18 Feb 2020
  • Review from Michael F.
    Rating: 5 out of 5
    Review left on 6 Feb 2020

    Basement window replacement

    The folks at Clera replaced four old, shoddy basement windows in our 1925 brick home. I'd called three companies in the Niagara region before settling on Clera, won over by their pricing (which was actually better, due to a sale) and their online reviews. Sure enough, they did a terrific job—so much so that a dude replacing our water meter asked who did them, because he's looking to replace his own and thought they looked great. My one complaint with Clera would be the time: they said the windows would take 6-8 weeks, which should have been done before Christmas. I ended up calling them mid-January after not hearing from them for 10 weeks, and they were installed two weeks after that. Since I ordered them at a busy time (beginning of November), I don't hold this against them, but if you're on a strict schedule (which we were not), it's worth considering.

    Answer from pro:

    Hi Michael, Thank you so much for your thoughtful and detailed review.

    Reply created 17 Mar 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Feb 2020

    Front Door, Transom, and Sidelights Replacement

    We are happy with the quality of our door, transom, and sidelights. The colour is beautiful and came out very nice. Alex and his team were very professional and did an excellent installation. They started and finished on time the day of install, we're courteous and polite and cleaned up any mess at the end. Want to give credit to our sales rep. Muneeb for recommending the taller 95" door and multi point locking system as it is impressive and really makes the entrance look grand. We never would of thought of doing this on our own. 2 issues I need to mention. After finalizing our glass choice for the transom and sidelights (we selected a designer glass called "superline") was told few weeks later we could not have that particular glass because Clera could not manufacture glass sidelights in 95" size. We could only have sandblasted glass in 95". We are a bit disappointed. Second issue is we were told our door would be ready in 6-8 weeks, it ended up taking 16 weeks to be delivered. Overall I would recommend Clera Windows. They make quality windows and doors, just be aware it may take longer to get them to you.

    Answer from pro:

    Good Day SW, Thank you so much for taking the time to write such an extensive review. We are delighted that you are very happy with your purchase and with the installation crew.Providing excellent customer service is one of the cornerstones of our company. You mentioned that you were disappointed with your delivery date. Please accept my apologies for any inconvenience this might have caused you. A change of a delivery date can be due to various reasons like extended holidays, unexpected delays in production or severe weather.In your case it was because due to the selection for the transom glass. When changes are made to an order it has to be placed on hold status until the proper information is received. Once again, thank you business and kind words, We look forward to assisting you again in the near future. Rita, Customer Service Dept.

    Reply created 7 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2020

    Kitchen and dining room windows

    Quick to respond to calls. On time. Nice product. Mark and Chase were well mannered, efficient, courteous and left the place clean. Alan, the Clera rep, was thoughtful,understanding, courteous and offered a lot of extra info and advice that was appreciated. A great crew that gets the job done. I will have them in again to do my patio door and living room window.

    Answer from pro:

    When we read reviews like yours, Jackie and Mike. It inspires us to continue to do our very best to overachieve, every single time. Thanks for the inspiration!

    Reply created 18 Feb 2020
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 6 Feb 2020

    Home renovation

    Wow, where to start? Very disappointed in the windows. Avoid the FM/Clera windows they won’t last.

    Answer from pro:

    Dear Mr. Seawright, Thank you for taking the time to provide us with your review. This is Rita from the Customer Care Dept. I'm sorry to hear that you are disappointed with your 2011 window purchase. You and I spoke on Jan 6th of this year in which the entirety of this issue was not mentioned on your part. I ensured that the problem you brought to my attention regarding the cam lock was resolved. Clera Windows and Doors has been in business for 42 years and we strive to provide the very best service at all times as our customers are very important to us. If I can be of any further assistance, please feel free to call me at 905 738-1870 x240 Regards, Rita

    Reply created 7 Feb 2020
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