Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 20 Sep 2019

    Poor after sales service

    We had windows installed by Clera in June. Service was great right up to the window installation. Approx a month ago we found that there were holes in the brick around one of the windows. We called our sales rep Adam and left a message but got no response. Called him a second time and he advised that someone would be out that week to fix it. A month later no one has shown up. We called again this week and were told by Adam that someone will be out next week but I don't hold out a lot of hope for this. Not happy at all with the after sales service. Holes in the exterior walls of our home could cause serious issues and nothing has been done.

    Answer from pro:

    Dear Kara, We apologize for the delay. Our local branch, did notified us that the issue you were having with your window, has been resolved as of September 26/2019. We appreciate your feedback. Thanks - Clera Admin

    Reply created 30 Sep 2019
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 19 Sep 2019

    Windows and door

    My sales rep Gary was great to deal with. He was very knowledgeable and gave us great suggestions. I was very impressed with my installation team as well. I love our new windows and door and would recommend Clera.

    Answer from pro:

    It's always great to get positive feedback from our customers. It's deeply satisfying to know that we've made your home a little bit better!

    Reply created 23 Sep 2019
  • Review from Stephanie
    Rating: 5 out of 5
    Review left on 17 Sep 2019

    Window Replacement Entire House

    Clera window and doors replaced all my windows in my newly purchased house. The house is old and it it definitely required new windows. Vito and his team did a fantastic job. Vito is very knowledgeable and honest. He made a daunting task of windows replacement very easy. The installers, Anthony and Michael are wonderful they are definitely customer focused and professional. The installation was quick and they kept work area clean. I am happy with my new windows.

    Answer from pro:

    Stephanie, we are so pleased that you're happy with our products and installation. We truly appreciate your kind word. Thanks again!

    Reply created 18 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2019

    Awesome service

    When these people were here 6 years ago they provided an awesome service however recent I broke a clip on a window and I phoned them up to get a replacement. John from Clera came out to the house and replaced the clip at no charge. Who does this anymore...no one, but Clera Windows and Doors did. I will be looking to replace 3 doors in my home next year and I will be calling Clera.

    Answer from pro:

    You're going to love your new Clera products, Warren. Great investment in your home. Thank you for choosing Clera!

    Reply created 18 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2019

    Windows & Glass Sliding Door on main floor & basement

    We liked the windows so much we had them installed at my parent's house in Muskoka as well. Clear windows did a great job installing them. They look beautiful. Salesman was very nice, very knowledgeable & helpful.

    Answer from pro:

    When we read reviews like yours, D&G. It inspires us to continue to do our very best to overachieve, every single time. Thanks for the inspiration!

    Reply created 18 Sep 2019
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 28 Aug 2019

    The designs they offer are very elegant

    The quality of the materials is also good. Their employees were very professional and polite. I can use the natural light from the sun in the morning. I love the ambiance of my new room thanks to Clera!

    Answer from pro:

    One of our favourite things is to start our day with a lovely HomeStars review. Thanks so much for yours!

    Reply created 28 Aug 2019
  • Review from Dennis Kwasnicki
    Rating: 5 out of 5
    Review left on 24 Aug 2019

    All windows replaced

    All our Windows were replaced over a two year period. The windows look great and operate easily. The installer, Ranjan, and his crew did a super job with their workmanship and cleaned up the work area on each day of the installation. I have recommended Clera to my friends and neighbours.

    Answer from pro:

    It's always great to get positive feedback from our customers and your review, Dennis, was no exception. It's deeply satisfying to know that we've made your home a little bit better!

    Reply created 27 Aug 2019
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 21 Aug 2019

    Basement windows

    We needed 4 basement windows to be replaced here in leamington and hired Clera windows and doors for the job. We heard great things from other customers and they did not disappoint. Great quality windows, professional workers, great customer service. Will use them again in the future.

    Answer from pro:

    We are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

    Reply created 23 Aug 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 17 Aug 2019

    Cracked Sealed Unit

    Over the past 5 years we have spent $60,000 replacing all the cottage windows and doors Last November a small crack appeared in one of the sealed units and I spent a long time trying to get to talk to someone at Clera about this Have been waiting 8 months for replacement and getting nothing but lip service. Someone says window is ready but installer says it is not! Window is ready to crack in half, and is so dangerous and I have four grandchildren. its LAWYER TIME ! I

    Answer from pro:

    Dear Joanne, We apologize for the lack of communication between our service tech and you. As you know that you are little outside of our service area and currently we have no rep covering that area. We have asked our closest branch to look after your service and they will be contacting you soon, if they haven't already. Thanks - Clera Admin

    Reply created 27 Aug 2019
  • Review from Customer of Clera Windows + Doors
    Rating: 0 out of 5
    Review left on 11 Aug 2019

    Windows and Patio Door

    We replaced several windows and a Patio Door. We experienced poor communication, poor order accuracy, very poor customer followup, very poor fixing of errors . We never got exactly what we had ordered.

    Answer from pro:

    Dear Customer, We are really sorry for your terrible experience. Please contact our head office and provide your details so we can take proper action. We take our reputation very seriously and go extra mile to make things better for our customer. Please contact us at you earliest convenience. Thanks - Clera Admin

    Reply created 15 Aug 2019
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