Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2019

    Thank you very much Ray!

    After receiving multiple quotes, I had the pleasure of having Clera into my house. A young dynamic man by the name "Ray" had showed extreme professionalism from our very first interaction. He was extremely knowledgable. He was the ONLY person that had come with samples of windows and products during our meeting. I had done my extensive research, and only wanted to deal with a "manufacturer" rather than a "dealer". His price was extremely fair and reasonable. The other companies were much cheaper however i was skeptic about the undercut prices. Wasn't sure about the quality of the product as well as the integrity of the unit once installed. However, Ray took his time to show me the difference in quality. He had also invited me to Clera's showroom as i wanted to see the production take place my self. I was very impressed to see their top notch facility located in north Vaughan. Everything is made in Ontario, and essentially hand made rather than robotic assembly. Sure it was a slightly more expensive but you get what you pay for. Overall, i am super satisfied. Thanks Ray! We will be only dealing with Clera and Ray moving forward come next year when we need new doors. Luke

    Answer from pro:

    Dear Diy King, We appreciate that you have taken the time to write such a lovely review on our products and services. We will continue to work hard to meet our customers expectations!

    Reply created 30 May 2019
  • Review from John L.
    Rating: 5 out of 5
    Review left on 27 May 2019

    Doors

    Great work and service all around. We loved working with Muneeb in helping is select our order and Alex and his team for the amazing installation. We definitely be doing our windows with them

    Answer from pro:

    John, thank you for the lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words.

    Reply created 30 May 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 17 May 2019

    Service

    TERRIBLE CUSTOMER SERVICE!!! I put a down-payment on four new basement windows on July 30, 2013. On the third attempt for installation (after not showing up two other times), the windows they brought were the wrong size. Decided to cancel the order since the windows were either measured incorrectly by Clera or manufactured incorrectly by Clera, and I wondered if Clera could be trusted to install the windows correctly. After NUMEROUS phone calls over the years to Clera's customer support as well as phone calls and emails to management, my calls and emails are not being acknowledged or returned. I left another message on May 13, 2019 (today is May 17, 2019) and will update this post when I receive a response. Is it too much to request the return of my down-payment? May 23/19 Update --- Thank you Clera Admin for responding to my review. Just to clarify, I cancelled the order just a few days after your installers brought the wrong sized windows. And I doubt the right sized windows would have been re manufactured in just those few days. From your response, Clera did not refund my down payment in order to help absorb the cost of the wrong sized produced windows. Very frustrated that I am paying for unusable windows when Clera clearly made the error. I have made over 18 phone calls (I can provide dates if you would like) over the six years requesting the return of my $200.00 down payment and only decided to post on the Clera website as I had not received any response to my calls and emails. Very disappointed in Clera!

    Answer from pro:

    Dear Customer, Thank you for your feedback. We understand your frustration for the delay in installation, however, you can't cancel your order after windows were manufactured. We offered to make them correct but you refused to talk at that time and we had to absorb the cost of 4 windows. Your deposit amount was not enough to pay for even one window. We didn't pursue to take any legal action against you at that time and now after 6 years you want your small deposit back. We hope you understand that we custom manufacture each window and that cannot be reused in someone else's house so we have to scrap them. Our management will be in touch with you to offer the options available to you. Thanks- Clera Admin

    Reply created 21 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2019

    Windows and front door.

    We were very pleased with the work that Clera did on all our windows and our front door. The products, installation and service were exceptional. Many thanks to Greg for explaining the products to us and to Trevor for the installation. An excellent company to deal with. Homeowner in Oakville

    Answer from pro:

    We do our very best to overachieve. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clera for many years.

    Reply created 28 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2019

    New windows

    Fantastic! Amazing people and equally amazing workmanship. Michael and Anthony are incredible to deal with. As is Vito!

    Answer from pro:

    Dear J.Lazarus, Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

    Reply created 17 May 2019
  • Review from Taessa
    Rating: 0 out of 5
    Review left on 15 May 2019

    WARNING: Buyer Beware! Shoddy Product + Install, Bullying Owner

    I will be as concise to WARN any homeowner as to why this is a TERRIBLE Company (in timeline order, but gets worse as you read): 1. Installation Timeline delayed by months 2. Installation not as specified (i.e. 3 equal size windows ordered, installers showed up with 3 windows, two picture windows on each end of a larger middle window). 3. Some of the windows were damaged (cracked) and covered with more paint. 4. Custom paint request does not hold up. Chipped already. 5. Forced by PRESIDENT/OWNER of company to pay in FULL before installation was completed. Threatened us with a lean. 6. Followed up to complain to our salesman and the President/Owner complain of a leaky window (that is covered under warranty). Neither has responded to us to fix the window. 7. Worst part, job is over a year old and still not fully completed. Still waiting on someone to install screeens for our french doors. This company will be nice in the beginning to get your sale, and your experience will progressively go downhill. I will never recommend this company to any one I know, and am more than happy to share further of our experience to anyone even slightly considering using them.

    Answer from pro:

    Dear Taessa, We do not have any customer by your name. Please call our head office and provide your details and if there is any outstanding service pending, we can arrange to get that fixed. Thanks - Clera Admin

    Reply created 21 May 2019
  • Review from M. Wheeler
    Rating: 5 out of 5
    Review left on 10 May 2019

    Basement and bathroom windows and exterior door

    Guillermo and his team were fantastic! The quality of work was amazing and the time and effort Guillermo gave us was above and beyond! Thank you for a great job and great service!

    Answer from pro:

    Wow. What a lovely review, M.W.. Thank you very much!

    Reply created 14 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2019

    Upstairs windows and Front door

    I have very large windows in my new home. The house is a 60 year old bungalow with the original windows. Hans came and gave me an excellent quote for all the windows and doors in my house. When I made my decision on what I wanted, 8 weeks later (when it warmed up a bit) the windows went in! The crew was efficient and worked well. They finished all 6 windows and the front door in 2 days! They were always as efficient as possible and cleaning up after everything. I would definitely recommend them and there work, my door and windows look great, and the extra touches they did on my door was amazing. All at a better price then any of the other quotes I receive.

    Answer from pro:

    It's always great to get positive feedback from our customers and your review, Kaitlyn, was no exception. It's deeply satisfying to know that we've made your home a little bit better!

    Reply created 14 May 2019
  • Review from William St Aubin
    Rating: 5 out of 5
    Review left on 7 May 2019

    14 Basement Windows and Doors

    Gary and his team from Clera Windows and Doors did an excellent job. Everyone was very professional from day one and Gary did a great job explaining the product to us. Rob and Scotty the installers are fantastic and kept the work site very clean and organized. I would highly recommend them to friends and family.

    Answer from pro:

    William, thanks for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

    Reply created 8 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2019

    Front door and kitchen patio door

    We are extremely happy with Clera Windows and Doors from start to finish—we first met Muneeb, our salesman, who was terrific, patient, and answered all our questions to meet all our needs. Alex, the installer, was outstanding. He and Kai did a stellar job installing our elegant front door and amazing kitchen patio door, and they cleaned up beautifully. We can't recommend Clera Windows and Doors highly enough.

    Answer from pro:

    We are so pleased that you've a positive experience with Clera. We strive to exceed our customers expectations on every installation and we're happy that we succeeded with you, as well. Enjoy your new Clera products!

    Reply created 6 May 2019
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