Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 3 May 2019

    Large Kitchen Window

    My experience with Clera Windows was very good. My sales representative was Gary very personable, informative and helpful in my selection of the best type of window. The installers were very pleasant workers as well and cleaned up everything. I live in Windsor.

    Answer from pro:

    Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

    Reply created 6 May 2019
  • Review from Greg Karman
    Rating: 5 out of 5
    Review left on 1 May 2019

    Built and installed windows

    We were very pleased with Clara Windows. We had called a few different company’s and many did not want to take our job because we only needed two windows replaced (kitchen and large front window). Our Clare sales person (Vito) was happy to take the job. We were very impressed with the team that came to install the windows. They were thorough, professional and very hard working. They didn’t miss a thing! They did a great job cleaning up inside and out! We would definitely use this company again!

    Answer from pro:

    Greg, We do our very best to overachieve. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clear for many years.

    Reply created 3 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2019

    Custom Door

    Thrilled with our new custom entry door as well as a new patio door in the back. Dennis in sales was reliable, answered all of our questions, and was very interested in the final outcome. Dieago in installation was very friendly, showed great attention to detail and did an amazing job. Thanks for everything!

    Answer from pro:

    You're going to love your new Clera products, Jay. Great investment in your home!

    Reply created 30 Apr 2019
  • Review from Doug Marlow
    Rating: 5 out of 5
    Review left on 25 Apr 2019

    Windows for the whole house, plus entrance door

    The work was very professionally done, the staff was very polite and did the job very quickly in the time promised. I highly recommend Clera Windows for your window needs.

    Answer from pro:

    One of our favourite things is to start the day with a lovely HomeStars review, Murvale. Thanks so much for yours!

    Reply created 26 Apr 2019
  • Review from Dana Ferraz
    Rating: 5 out of 5
    Review left on 25 Apr 2019

    window install, main floor

    Anthony and Michael did our main floor window install- amazing! They made sure everything was done properly, they were very courteous and efficient. Couldn’t be happier with the final product!

    Answer from pro:

    Dana,Thanks for the awesome review.We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

    Reply created 26 Apr 2019
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 19 Apr 2019

    Great job on our windows

    Responded very quickly to our request for quotation to replace an entire wall of windows. Price was reasonable given the huge size of our job. We give the installers lots of credit for working during a couple of the coldest days of the year and weathering thru a really challenging job! The after installation service we received was also very responsive and accomplished what we needed. Only constructive comment is that the installers left a fair bit of mess outside - bits of trim, insulation, caulking and some glass (it was winter and there was snow so arguably impossible to clean up perfectly). Overall, very satisfied with the service and product and will likely use them again to replace the balance of our windows.

    Answer from pro:

    Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

    Reply created 26 Apr 2019
  • Review from David Ritonja
    Rating: 5 out of 5
    Review left on 16 Apr 2019

    Window replacement in an Old Stone Home

    We wanted to pass along an amazing recommendation and review for Clera Windows. We live in an old Stone Home in Ottawa Canada and were a bit concerned about finding a window partner that would understand the unique realities of our home and construction. Chris made the effort up front to ensure that the window design matched our existing windows as closely as possible. We went from existing wood to vinyl - and it worked. We are thrilled with the results. I would also like to point out that the installation team were friendly, courteous and very professional! I would highly recommend this company! David Ritonja - Ottawa, Canada 16 April, 2019

    Answer from pro:

    David, we wish to thank you for your review. We love to hear from our customers and we're happy that you had a great experience with our company. Thanks again!

    Reply created 18 Apr 2019
  • Review from Donna Mitchell
    Rating: 3 out of 5
    Review left on 16 Apr 2019

    Good product, poor customer care and service

    We recently replaced a dining room window with large sliding glass doors, and chose Clera in part because of the outstanding reviews on this site. While we are happy with the end product, we did not have a positive service experience from our regional team in West Toronto. Initially, we were impressed with the knowledge and professionalism of the sales rep. We really liked being able to customize the size of the doors and sidelights without a significant cost premium. The doors seem good quality, energy efficient and functional. It went downhill from there, however. Though we were told the crews work through winter, our project was delayed two months due to the cold weather. Not a big deal with us, but no one called to keep us updated. Nor did anyone tell us how much of a mess to expect during installation or take any step to prevent the inordinate amount of brick and drywall dust that permeated every corner of the main floor, inside closed cupboards, under closed doors and all the way to the second floor -- even with half a dozen of our own tarps set up to contain it. We subsequently learned the opening could have easily been sealed off by the Clera team with a plastic enclosure. Also, despite our voiced concerns, nothing was done to protect our new PVC deck beyond the 4 x 8 plywood we had positioned under the new doors. As a result, it was scratched around the plywood perimeter as the brick and debris hit or bounced to the deck. Finally, we had to withhold money and have the installer back, first to fix the sloppy exterior brick mortaring, and then a second time to remove the mortar residue (see photos, after each visit and final). Our sales person was unprofessional throughout this botched work. With minor efforts to provide decent customer care and do the job right the first time, this could have been a stronger review.

    Answer from pro:

    Dear Jacques, Thank you very much for your feedback and we are glad that you are happy with the end result. Sales Rep should have told you that Cut outs cannot be done in cold weather and you have to wait till the weather gets warmer. We install the job in the month of March and it was still cold and that is why you see the split in the mortar. Sales rep should have explained to you that brick cut outs make a lot of mess and try to understand your requirement of asking for extra protection against dust and charged you for plastic enclosure which he did not. Also, those plastic enclosure are good for internal cutting of drywall cut outs and not sure they will be effective for cutting the bricks. Installers did use the sheets to protect your deck however some debris fell beyond the protective sheet and we apologize for that as installers should have taken more precaution. At the same time, when anyone does any structural change, please expect lots of debris and dust during the renovation. We hope that you enjoy your Clera products for long time and we will spend more time to train our sales team by setting up the proper expectations on every job site specially when dealing with cut outs. Thanks - Clera Admin

    Reply created 1 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2019

    Two doors

    We are very pleased and satisfied with our doors. They look amazing and bring such class to our house. We listened to Gary's suggestions and we are thrilled. He is a very honest, reliable and trusting sales person. We had Gary install 2 doors and a large window in our old house 10 years ago. My daughter just ordered windows from Gary as well. Thank you from Colleen in Windsor, Ontario.

    Answer from pro:

    Colleen, we are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

    Reply created 18 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2019

    Windows

    Very happy with the quality of the product. Despite a minor installation issue local Clera rep resolved It quickly and efficiently showing to Is that Clera stands behind their strong products. Would definitely recommend this product and the local rep to anyone.

    Answer from pro:

    We do our very best to overachieve. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clear for many years.

    Reply created 15 Apr 2019
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