Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 11 Oct 2018

    Window replacement

    Great experience. I had 9 windows replaced. Roger was knowledgeable and great at giving ideas of what would work best for my home. Wendy was always happy to help you out & returned your inquiries right away. The installer Jeff was polite ,kind & thoughtful about being inside your home & keeping things clean & tidy inside & out. The windows look great & I already feel a huge difference . Can't forget Matt. Matt also helped in the installation. Great team work. Thanks for the great job. I love my new windows.

    Answer from pro:

    We love to be the best that we can. It's satisfying to know that your home today is a little bit better than it was a few weeks back. Thank you for the kind review!

    Reply created 15 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Oct 2018

    Windows and doors

    Thanks Les Stringer and your team in the Barrie area for doing such a great job installing my new windows and doors. My farm house is very hold and had its challenges, but the boys got the job done completed in a timely fashion and the mess was all cleaned up. Thanks again and I will call in the future if I need more.

    Answer from pro:

    Dear Joanne. We appreciate the fact that you've taken the time to write a beautiful review for us. Thank you so much. You've made a great investment in your home. Congratulations!

    Reply created 15 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2018

    Window Replacement

    Installation was fast and painless. The crew showed up on the designated day. They were polite and considerate. They made sure our new kitten was safe and that she didn’t have access to the window openings while they worked. They continued working until the work was completed all in one day and they made sure to clean up after themselves. In all, we are very happy with our new windows and our overall experience with Clera.

    Answer from pro:

    Miriam. What a nice way to start the day , with another lovely review. We are happy to b part of your home and have every confidence that our products will bring you years of enjoyment.

    Reply created 12 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2018

    Windows

    I had 7 of the 8 windows in my house replaced. The sales rep was knowledgeable and personable and was easy to reach when I needed to speak to her. The installers were professional and friendly. The windows themselves are amazing - they look classy inside and out. They are very easy to open and swivel inwards to clean. I’m quite pleased with the results.

    Answer from pro:

    We do our very best to overachieve, Lisa. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clea for many years.

    Reply created 10 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Oct 2018

    Windows and door

    I had a great experience with Clera. Gary was professional and friendly. Easy to work with. I had 8 windows and a door install and it was quick and painless.

    Answer from pro:

    What a beautiful review, Bonnie. Thank you very much for your feedback.

    Reply created 10 Oct 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Oct 2018

    Full home windows

    Just read review from Hamilton and company response where they will take care of.....and to contact them because of 'fake' reviews.....what a joke. In my opinion the positive reviews are probably the fake ones. I had windows 10 years ago from this company and would never under any circumstances recommend them, their self employed contracted salespeople or self employed installers. Still have a window in the front of my house with the border grill upside down and they want to charge me several hundred dollars for someone to come in and spend 10 minutes fixing it.

    Answer from pro:

    Dear Beverley, We understand your frustration but it is true that half of the negative reviews cannot be verified by us and we are unable to resolve the issues. We always take care of our customers. Please call our head office if you really have any outstanding issue with Clera windows and we will definitely look after your issues just like we do for our other customers. Thank you - Clera admin

    Reply created 11 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2018

    Replacement windows in the living room, dining room and kitchen

    Our windows are just two weeks in, so I can't speak to longevity. But I can say the process of purchasing the windows was smooth and stress-free, from the initial estimate to the installation. None of the existing trim was disturbed, the exterior capping is excellent, and the cleanup was first-rate. We had many companies in the area give us estimates, and felt confident Clera was the right choice for us.

    Answer from pro:

    We love satisfied customers, Art and Karen. Thanks for the great review!

    Reply created 25 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2018

    New Kitchen and Basement Windows

    Would highly recommend Clera Windows & Doors - from our first phone call with Dennis to enquire about new windows ….. to the last moment as the installation guys packed up their truck. Clera's response time to our enquiry was immediate unlike other companies who never called back and the installers where friendly, hard working and extremely professional. Very very pleased with our new windows and would definitely use their services again in the future. Marlene from Brampton

    Answer from pro:

    Dear Marlene, We are very pleased that you've a positive experience with Clera. We strive to exceed our customer's expectations on every installation and we're happy that we succeeded with you, as well. Enjoy your new Clera products!

    Reply created 9 Oct 2018
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 30 Sep 2018

    Slow to fix issues

    Had an estimate in December, was told windows would be installed in January but they delayed and delayed until the spring. Finally got them done in April. The next week several of them broke. They would no longer close. So I spent the whole summer with windows that wouldnt close, calling and calling for service. They eventually were fixed in September. Overall I feel very disappointed. Edited to add, after posting this review I was contacted by head office who expressed regrets and helped me out.

    Answer from pro:

    Dear customer, Thank you for sharing your concerns. Our management has already spoken to you and our local branch will try to rectify any outstanding issues. We will train our local branches to be more proactive and look after the customers in timely manner. Thanks - Clera admin

    Reply created 4 Oct 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 29 Sep 2018

    be cautious

    Windows did not come in on time and when installed they cracked the dry wall. I had to repair and paint it myself. It appears that this company has people writing a lot of fake 10 star reviews. ( not sure but they seem to try and bury any reviews that are critical ) I like some other real posts here have come to realise that there is no real warranty with clear's "lifetime warranty". Their warranty seems to consist of them sending someone to look at the issue who charges $150.00 an hour... then they just to tell you its not the window, it must be something else. I like others have mold growing on the inside of my window.

    Answer from pro:

    Dear Uncle Matty, Please contact our head office at 9057381870 and provide your details so we can help you. We do not have any information about you or your job where we have unresolved issues with cracked drywall. We can only help our real customers and if you are one of our actual customers, please contact us and we promise you to look after your outstanding issue, if any. Looking forward to hear from you. Thanks - Clera admin

    Reply created 22 Oct 2018
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