Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 13 Sep 2018

    Repacement of windows and kitchen sliding door

    My experience with Clera Windows and Doors has been excellent from my initial meeting with Dennis, the sales representative to final installation. Dennis was very helpful and provided me with options and good advice. He promptly responded to phone calls and text messages. The lead installer Rajan, did a superb job along with his crew. They were highly experienced and professional, clean, polite and courteous. I highly recommend them to anyone considering replacing windows in their homes.

    Answer from pro:

    Thank you for your lovely review. We do our very best to treat every customers home as if it was our own. Thanks for the kind words!

    Reply created 17 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2018

    New windows installed

    the whole project start to finish was amazing. Installation and finishing perfection! A real pleasure to work with. Thank you!!

    Answer from pro:

    It great to read your feedback, C-Macdonald. Thank you very much for the beautiful review!

    Reply created 17 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2018

    Window replaced

    We couldn't be more satisfied with John the area manager who helped select our new Windows, also to John the installer & his crew to install our windows. They were true professional in their trade. When they finished it was left clean & perfect Thank you Ken Middleton

    Answer from pro:

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    Reply created 17 Sep 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Sep 2018

    Windows

    The completed work looks great. Terry made the experience from start to finish a simple one, from window selections right though to the application for the GreenOn rebate.

    Answer from pro:

    We have every confidence that you'll enjoy your new Clera products for many years, Steve. congratulations on a wise purchase!

    Reply created 17 Sep 2018
  • Review from Christopher Snell
    Rating: 5 out of 5
    Review left on 13 Sep 2018

    Side door, premium fiberglass

    Clera windows and doors did a fabulous job Very professional, efficient and great workmanship! Very pleased!

    Answer from pro:

    Wow. What a lovely review, Christopher. Thank you very much!

    Reply created 21 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2018

    Windows and Doors

    From the moment John Gainham entered our home we knew he was the professional who would guide us as we made choices regarding the replacement of our front door entry, patio door and the windows of our home. John listened attentively to our needs and our wants and provided us with the perfect options for our home, all the while respecting our budget. Like John, his team, lead by Trevor, is also very professional, courteous and meticulous in their work. Although the majority of this project was done 5 years ago, we recently called John about a minor concern we had. He answered our call immediately, told us someone from his team would be at our house the next day, giving us a two hour timeline and sure enough the concern was addressed promptly just as John had promised. Our experience was definitely a 5 star experience! We have recommended John to many of our satisfied neighbours and it is without hesitation that we continue to highly recommend John Gainham, Clera Windows & Doors in the Burlington/ Hamilton/ Ancaster/ Dundas/ Waterdown area.

    Answer from pro:

    Dear Paul. We are so pleased that you've had a positive experience with Clera. We strive to exceed our customers expectations on every installation and we're happy that we succeeded with you, as well. Enjoy your new Clera products!

    Reply created 13 Sep 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 10 Sep 2018

    No Customer Service

    I've had 7 windows and 1 door installed in early July. Immediately I let the sale person (Cash Kelly) know that there was a problem with the door. She suggested I wait a few weeks to see if it was due to the high humidity. I waited and contacted her twice by phone near the end of August, and once by email. She assured me each time that Jake, the installer would contact me to rectify the situation. To date, I've not heard from anyone. I sent an email to head office the week of September 3rd, and have had no response. I called today, September 10th and left a message, and still no return call. I started out being understanding, these things happen with a new install, but the complete lack of concern, and trying to reach out through different avenues, and hearing nothing. All I wanted was my door to open and close properly. This make me feel that once this company had my money, I"m on my own. VERY DISAPPOINTED.

    Answer from pro:

    Dear Janice white, we apologize for the inconvenience. Our local branch has been in touch with you and our installer is booked for this Friday to rectify your issues. Thanks - Clera admin

    Reply created 13 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2018

    Awesome sales service and product

    We had our basement windows and patio door replaced by Clera a few years ago and found the whole experience very positive. There was a little issue with the hardware on the patio door, the installer came to inspect it, said it needed to be replaced, ordered the part, came back and switched them out. He even took extra time adjusting the door because he wasn't happy with the way it was lining up (we never would have noticed until he showed us ). This experience along with the professionalism shown by our sales rep ( John Gainham) brought us back to Clera this year, when it came time to replace some other windows. They just finished installing them yesterday and once again did a great job. I have recommended Clera Windows to my family, they have had a good experience as well.

    Answer from pro:

    Greg. What a nice way to start the day, with another lovely review. We are happy to be a part of your home and have every confidence that our products will bring you years of enjoyment!

    Reply created 11 Sep 2018
  • Review from pam.main
    Rating: 5 out of 5
    Review left on 6 Sep 2018

    Window Replacements

    My experience with Clera has been excellent. From the initial meeting with Greg (Oakville) right through to final installation by Trevor. My bay window replacement with the low profile framing changed my living room look entirely! Was equally as happy with the kitchen, dining room, and bedroom windows. I was working against a renovation timeline and Greg and Trevor were able to meet my requirements. I was very thankful for that. I had compared pricing with several other companies and Clera was competitive. This project was well done and exceeded my expectations. Great team at Clera! Thank you. P. Main

    Answer from pro:

    Dear Pam, Thank you for such a beautiful review. We do our very best to improve every home we set foot in and we're glad that this has been the case with yours. Congratulations on a great purchase!

    Reply created 10 Sep 2018
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 3 Sep 2018

    window wrong size

    Ordered 3 windows and took longer than estimated then when finally arrived, the bathroom window was to small. I guess the salesman measured wrong. They said if I re-ordered it would take another 8 to 10 weeks, so I just had them install the small one.

    Answer from pro:

    Dear Lora, Please contact our head office as we are unable to locate your order in Hamilton. We have checked with all the Hamilton branches but no one has information about your order. Please contact us at 905-738-1870 and ask to speak to our customer service dept. Once we have the proper info, we will rectify the issue. Thanks - Clera admin

    Reply created 11 Sep 2018
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