Clera windows started out great, our local rep was very helpful and great to deal with. Then the install happened, the workers were extremely messy leaving behind debris everywhere inside and out including full pieces of trim with nails sitting in our gardens! Two windows were installed in each other’s place and another windows roll up screen was full of holes, when we brought this to the attention of our rep he assured us this would be dealt with. We provided them with all information needed for the GreenOn program application immediately as well. It has since been 12 weeks since our install and payment, they still have not even submitted our application for the GreenOn rebate and anytime we try and get ahold of them it takes a week or more usually before we get a response and the response is only ever a promise to do something which ends up not getting done. Both customer service and our local rep have left us hanging since we paid them and I would never ever recommend this company to anyone I know! What a headache! We have just contacted head office and hope to get some traction there, but I doubt it..