Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2016

    New Window purchase and installation

    We needed all of our front windows replaced and I had called a number of companies to get quotes. Frank from Clera provided friendly, knowledge advice regarding what was needed and was very clear about the costs, installation and timing of the whole process. They even provided a financing option with no interest within which the balance can be paid at anytime. The installation was done while my wife was at home and she describes is a fast, tidy and professional. This was a very easy company to work with.

    Answer from pro:

    Dear Paul. Thank you so much for the beautiful review. We do our very best to improve every home we set foot in and we're glad this has been the case with yours. Congratulations on a great purchase!

    Reply created 26 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2016

    Excellent Windows and Great Service

    We were very impressed with the products and service from Clera Windows and Doors in Windsor, Ontario. While receiving our window estimate from Gary, he was very professional, knowledgeable, and enthusiastic regarding his company's products and installation services. We felt that the estimate we received from Clera was reasonable, so we decided to hire them to install our windows. During the installation process, Rob and Scott worked efficiently to ensure that the windows were installed safely and securely. They also made sure that they kept the inside of the house clean throughout the process and they cleaned up well after the installation. We are very impressed with the quality of the windows; they are very clear and sturdy yet easy to open and close. We had a wonderful experience with Clera Windows and Doors and highly recommend them.

    Answer from pro:

    Marissa. What a nice way to start the day, with another lovely review. We are very happy to be a part of your home and have every confidence that our products will bring you years of enjoyment!

    Reply created 25 Jan 2016
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 23 Jan 2016

    REPACE FRONT DOOR

    HAD A NEW FRONT DOOR AND FRAME INSTALLED , OVER A YEAR AGO. 8 MONTHS LATER AND STILL WAITING FOR A REPLACEMENT DOOR FRAME, AS THE FIRST ONE SPLIT AFTER INSTALLATION. ONE EXCUSE AFTER AN OTHER AS TO WHY IT HAS NOT BEEN REPLACED.. VERY POOR AFTER SALES RESPONCE TO PROBLEMS OR FIXES. NOT UP TO MY STANDARDS OF SERVICE... SORRY THAT I HAVE RECOMMENED THIS COMPANY TO FRIENDS.

    Answer from pro:

    Dear Mike, We apologize for the inconvenience but our local branch has part for several months and he left you message couple of months ago to schedule for a service call. Our local branch even drove by your home at least 4-5 times to see if anyone is home. Please make arrangements with local branch to get your service completed. Thanks - Clera Admin

    Reply created 28 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2016

    New window installation

    Remove original split frame windows and install new casement windows. Complete are required caulking as required.

    Answer from pro:

    Don, we are pleased that you're happy with our products and installation. We truly appreciate your kinds words!

    Reply created 25 Jan 2016
  • Review from Carolyn O'Leary
    Rating: 5 out of 5
    Review left on 21 Jan 2016

    Country Home With Partial Cut Outs In The Bedroom WindowsTo Enlarge Front Windows Gills

    The windows are beautiful and tbe installers were wonderful. Very happy with the great work and my new windows!

    Answer from pro:

    It's great to read your feedback, Carolyn. Thanks so very much for the beautiful review!

    Reply created 22 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2016

    Patio Door, 2 bedroom windows, Bay Window

    We first contacted Clera Windows in 2014 to replace our patio door, that is when we met Les Stinger, he is a wonderful man! We recently had our bedroom windows replaced, late 2015 and we are now in the process of getting our bay window done. Clera Windows is a great company, the staff get back to you ASAP, Les is out the next day for measurements and the installation is done cleanly and quickly. I have nothing but good things to say about this company!

    Answer from pro:

    Mandi. Thanks for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

    Reply created 20 Jan 2016
  • Review from Dale Lang
    Rating: 5 out of 5
    Review left on 19 Jan 2016

    Windows and patio doors

    Great product. Courteous communications at all times. After a very disappointing experience with Pella Windows I am so grateful to have found Clera Windows to replace my windows and patio doors. I have floor to ceiling windows at the front and back of my house. It was a big job and I am very satisfied with the results. Great workmanship and installation. Great crew!

    Answer from pro:

    Dale, thank you for your lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words!

    Reply created 19 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jan 2016

    Patio Doors and Window

    The glass and frames of the doors and window are good quality and I am pleased with that. The installation was finished neatly and I congratulate the installers for a job well done.

    Answer from pro:

    you're going to love your new Clera products, Janet. Great investment in your home!

    Reply created 18 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2016

    Replacement of windows and doors

    The work was completed in a timely manner with exceptional workmanship. Paul, Corey and Mitch were friendly and contentious.

    Answer from pro:

    Lovely reviews like yours are very gratifying to read, Julie. Thanks so much!

    Reply created 13 Jan 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 11 Jan 2016

    Draft on new patio door/ Poor after Installation service

    In August of 2015, we had doors and windows installed by Clera in Scarborough. We had three doors and two windows installed. Our installers were very professional and courteous. We were content with the finished product. In mid December I noticed a draft at the patio and then saw daylight where the insulation is. Yuri our installer was very meticulous with his work, so I was surprised that there was a leak . All other doors and windows installed in August were fine. My wife called and texted our agent, and called the office. I then called and he called me. I was agreeable to him coming that evening of the call or the next night and he did not show either. Apparently a message was left, on my cell phone. I wrote a negative review along with photos in HomeStars and when it finally went thru, our agent’s conduct became exemplary. He was there that evening. Our agent arranged to get an installer to correct the door as soon as possible , which was two days later. There is no draft at that door now and we are quite pleased and thankful that Roddy and Yuri came by and had the draft on the door fixed along with a corrective measure to ensure the door retains its tight insulation. We have had no problems with the other windows and doors installed by Clera

    Answer from pro:

    Our goal, lofty as it is, it's 100% customer satisfaction. Thanks for getting us that much closer, Dave.

    Reply created 29 Jan 2016
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