My wife and I had Clera Windows replace our front entry door and five 2nd floor windows a few weeks ago and overall we're very happy with the service, installation, and products we received. The windows and front door look and function great so far.
The initial purchase: We received quotes from three window companies sourced from HomeStars and found that John, the salesperson with Clera, was the only salesperson who focused on the benefits of choosing his company and products, as opposed to the other two sales people we had in who focused more on bashing their competitors than anything else. We really liked how Clera only does the "brick to brick" replacement as we felt that this type of installation would result in the best performance of our windows. In the end, Clera wasn't the lowest quote of the three, but we felt we were getting the most value by going with Clera and John's excellent customer service helped make this purchase quite easy so we would definitely contact him again if the need arises.
The installation: We had John, the installer, and his crew of two other people visit our house to complete the job. Overall, the installation was very good as we only had a couple of very minor issues which we noticed a few days later and that will be rectified shortly. The job was completed in one day and no messes were left. I think I was most impressed by John's (the installer) suggestion during the final measurement stage to change the way our front door opens into our front foyer by having the door swing open toward the outer wall as opposed to swinging into the middle of our foyer, which is how the door originally was. This was a great suggestion and we are thankful for John's advice which is a testament to his professionalism and experience.
Conclusion: We would definitely recommend Clera to anyone interested in having their windows and doors replaced, and specifically to have them work with John the salesperson, John the installer, and John's team as we were overall very happy with everything.
Matt and Sheena