Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 1 out of 5
    Review left on 16 Jul 2023

    Still waiting...

    We had a rep out in February and decided to purchase our windows from Clera. We were surprised at the length of time it took to manufacture our windows (the rep confirmed they were ready in June). A day before our scheduled installation date, the installer had a death in the family and the date for installation was cancelled. The installer is now off work due to an injury. I have heard from the salesman sporadically, and only when I follow up with him regarding a new installation date. We went with Clera because they are a large company and you would think they would use installers from another branch to fulfill the customers orders but this doesn't seem to be the case. Unfortunately we cannot get a straight answer as to when we will have our windows installed. Frustrating is an understatement. It will be six months since I ordered and paid my deposit and still no windows or date for installation. I will call head office next week to see if I can get somewhere with them. Unfortunately I would not recommend Clera for anything.

    Answer from pro:

    Hello Private User, Thank you for bringing these concerns to our attention. We respect and appreciate the length of time that you have waited for the installation of your windows and we undoubtedly understand the frustration this has caused you. We would like to extend our sincere apologies for any delays you've been faced with, as well as any lapse in communication that you may have experienced. At Clera, we try very hard to honour all our estimated times of delivery. However sometime some delays are beyond our control like the death of a family member and the injury of an installer. Your local branch manger has been informed and he will be contacting you. We thank you for your business and your understanding!

    Reply created 18 Jul 2023
  • Review from Robert Hollett
    Rating: 5 out of 5
    Review left on 15 Jul 2023

    New Casement Windows - Clera Windows and Doors

    Based on a lot of research and my recent purchase and installation of three double casement windows, Clera Windows and Doors is your best option. The sales process was easy with no pressure. Gihan, my sales rep answered my questions and gave me the confidence I was making the right decision. After my purchase, I became worried about the installation as I upgraded the window trim to include Flat Trim and Window Stoll. Not to worry, Fidel, (I ask for their best installer) and his team did a great job from start to finish. The windows look great. Each room appears to be larger, the slim profile allows more light to enter room. We now get to enjoy the new look and we are considering replacing other windows.

    Answer from pro:

    Hello Robert,\We really appreciate this fantastic 10-star review that you left for us. Our team will be thrilled with the super kind words about their work. We're also very happy to hear you feel the entire process was very easy and with no pressure and you are very pleased with the results. We appreciate your business and look forward to assisting you again soon! Best wishes!

    Reply created 18 Jul 2023
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 7 Jul 2023

    New windows

    Where to start. We obviously were happy about the price and the salesman, Anthony going on about rebates. Not that he provided any instruction on how the rebates work. We replaced our air conditioner, water heater and furnace some years back and the vendor gave us explicit instructions and a package on how to apply for a rebate. Rebate inspection is to be done by authorized contractors of Enbridge. Because this was not done or advised on....I am out more than $1,000.00 in rebates....thanks to the "knowledge" of the salesperson. I had to call the installer to ask if he was coming in on the prescribed day and he gave me some story about a family emergency. When they did come it took 4 guys an entire day to install 5 windows and let me tell you the mess they made. I mean if the head installer, Russell, didn't stay on the phone on personal calls for the bulk of the time they were here it would have been done quicker. They installed 3 1/4" trim around the windows so that they would hide any damage they might do while removing the existing trim. Well that didn't help. I am not forced to re-paint all of our bedrooms because they actually tore off more layers of drywall around the windows and the new trim doesn't cover it. I would not recommend these people to have your windows or anything else for that matter.

    Answer from pro:

    Hello A Viggers, We thank you for your feedback. We are extremely sorry to read about these chains of events and to see your low rating. We have investigated your issue and we were informed that the local branch manager has reached out to you to make arrangements to come back and address all your issues. He is waiting for you to confirm the time and date. We have built a history of more than 45 years of supplying quality products and services and value our reputation for meeting issues like this with fairness and honesty. We thank you for your valuable feedback and for choosing Clera Windows and Doors. We wish you the best!

    Reply created 11 Jul 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Jul 2023

    Window replacement

    This was our first time buying windows. We had a few different companies but we went with Clera as it was a breeze right from the start. From the salesman giving his honest opinion, the people when you call the office-very friendly and right to the installers.. Everyone was great! Thanks Clera!

    Answer from pro:

    Good day Samwoods613, We are thankful that you chose us for the purchase of your new windows, when we are fully aware there many other companies to choose from. Delighted to hear that our team of professionals were great to work with. We thank you for your business and your awesome feedback! All the best!

    Reply created 7 Jul 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 4 Jul 2023

    New front door

    James and his team weee amazing! He was so easy to deal with, gave us great advice and guided us through the whole process in such a friendly manner. The cost and work done were excellent. I cant say enough about our experience!

    Answer from pro:

    Hello Clera valued customer, We are thankful that you chose us for the purchase of your new door, when we are fully aware there many other companies to choose from. Delighted to hear that James and his team were amazing to work with. We thank you for your business and your excellent 10-star feedback! All the best to you!

    Reply created 7 Jul 2023
  • Review from BESSIE
    Rating: 5 out of 5
    Review left on 3 Jul 2023

    Door Screen Repair

    Rita was an absolute pleasure to deal with. She was very responsive from the beginning when i initially called and always kept me in the loop. She took care of my damaged door screen and i really appreciated that. Thank you for your help!!!

    Answer from pro:

    Dear Bessie, Thank you very much for your awesome feedback! It was my pleasure to assist you. All the best! Rita

    Reply created 4 Jul 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 30 Jun 2023

    New window and new door

    Very professional and curtious and done in a timely manner i would recommend there service

    Answer from pro:

    Dear Clera Private User, We thank you for your business and your 10-stars. Your recommendation is greatly appreciated! Best wishes!

    Reply created 27 Feb 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2023

    Excellenr Job, Super Crew, High Quality

    From my initial first meeting with Roddy which was no pressure, gave me options to consider, i was impressed with Clera. On the day of installation the two men who arrived were pleasant, professional and respectful. The post job cleanup both inside and out was perfect. Love my new bow window. Highly recommend this company.

    Answer from pro:

    Deslie, your review means the world to us! Our team will be happy to hear that you thoroughly enjoyed their workmanship, professionalism, cleanliness and mindfulness. We are grateful to have had a chance to work at your home. We thank you for your business and your recommendation. Best wishes!

    Reply created 4 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2023

    Replacement Windows

    Our last major window replacement we chose Clera windows. I looked at several styles and had competitive quotes. We selected Clera as our window supplier and installer. It was important to us to have the supplier and installer both inhouse. Its been 6 years and the windows look great and function like new. The installation was top notch, our installer was courteous, responsive and cleaned-up at the end of the installation. Recently we replaced several more windows again going with the Clera, the quality of the product and service was excellent. I credit this to Raj our sales expert and Misha our installation expert, both were excellent to work with and they treat you exceptionally well....despite all my questions. I recommend Clera as a manufacture and installer, they're a great team to work with, you will not be disappointed!

    Answer from pro:

    Hello Pinnpals, What a wonderful review! Thank you so much for sharing such a wonderful experience with Raj and Misha! We will make sure to let them know of your great feedback and your satisfaction. Our team of professionals are extremely proud of the work that they do and their attention to detail on a project. There is nothing more rewarding than seeing an order from a repeat customer. We thank you very much for your business, your recommendation and your loyalty to our company. Wishing you all the best!

    Reply created 29 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2023

    Windows

    Our house is was built in the early nineties and was need of new windows. After getting several quotes from popular GTA window companies we felt discouraged by the price and type of window. All of the quotes were out of our price range. What was more disappointing was that they were only going to install sliders for these high prices. Some werent even Energy Star!!! A friend recommended that I try Clera windows and doors. My wife and I are super happy that we called them up for a quote as they were able to stay within our budget and install beautiful windows with crank handles. They are as smooth as butter to open up , close and lock. Everything is customized and built right at their factory. this helped to keep the price down. We definitely recommend Clera Windows and Doors for anyone looking for great value, edit and energy star windows.

    Answer from pro:

    Dear David, We are incredibly grateful that you took the time to leave us this AMAZING review! We are definitely proud of the products we manufacture and the services we provide here at Clera. We work very hard to hear exactly what you've said. A huge thanks for choosing Clera Windows and Doors among the huge market of competition. Our many thanks also to your friend that recommended us. Thank you again for your recommendation and your business, we're looking forward to making your experience even better in the future! All the very best!

    Reply created 29 Jun 2023