Clera Windows + Doors reviews (3717)

Review from HomeOwner
Rating: 4 out of 5
Review left on 27 Jun 2015
Window & Storm Door Replacement
I replaced 9 windows, 3 basement windows and 3 storm doors. Clera's quote was a few thousand dollars less than the other quote. I was impressed by their ratings and their lifetime guarantee. I was told it would take about 8 weeks till installation after signing the contract in early August. Well, they did not show up until the end of October, about 3 weeks longer than scheduled. The installation was completed in one day, so I was happy with that part. However, during the winter I found that the screens were very tight and impossible to remove on 4 of the windows. It took over 4 MONTHS for them to finally be delivered! Screens delivered June 30th. Score improved from 2 to 8.
Answer from pro:
Dear Bee Gee, Thank you very much for your review. We apologize for the inconvenience. We will definitely take necessary steps to ensure that no one has to wait this long for their parts. In the meantime, our installer has already picked up your screens and we are remaking them. We will get them ready today and arrange the installer to go back and install ASAP. We appreciate your true feedback that you were happy with the installation but we need to train our staff to accommodate customer's request faster. Thanks - Clera Admin. Update on July 1st - Dear Bee Gee, Please confirm that your screens were made and delivered to your house on June 30th. We really appreciate if you could please update your review and let everyone know that once your complaint reach to the Clera management, your issues were resolved with in couple of days. Once again, we apologize for the inconvenience and we wish you best of luck!!!
Reply created 30 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Jun 2015
Window Installation
17 window replacements in a 90 year old house. Installers did excellent job with windows and flashing on outside. Initial impressions of window quality is very good. Noise from road is significantly reduced. Would recommend to others. Would be first choice to have remaining windows replaced.
Answer from pro:
We would like to take the opportunity to thank you for choosing Clera. We are proud to have satisfied customers like you, Brendan.
Reply created 29 Jun 2015
Review from Sharon
Rating: 5 out of 5
Review left on 24 Jun 2015
New Front Door
We used homestars to find this company and the great reviews were all true. Frank was our salesperson and he was amazing- he followed through on the project from the sale to completion. We had a small problem and had to wait to the spring to resolve it and Frank remembered and followed up with us. He was terrific in keeping us updated even though there was a delay. He was honest, personable and helpful. He is a great asset to the company. Thank you Frank for your outstanding service on punctuality, quality, price, timelines and follow-up!
Answer from pro:
Thank you for your business, Sharon. you have made the best choice in choosing Clera. We stand behind our products and services.
Reply created 29 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Jun 2015
Kitchen window replacement
We recently bought this house and immediately began a gut-out renovation of the kitchen. We were not thrilled about the glass-block window in the kitchen so we contacted Gary Gainham and he came right over and walked us through all our options. Even though the old window was an odd size, Gary was able to get us the picture window we wanted, and it matched the other windows in the house. Gary and his installers (forgive me for not remembering their names) were extremely helpful during this entire process. They even recaulked the basement window below the new one since he saw the caulking was a little worn. Above and beyond service! We will definitely contact Gary the next time we need windows or doors. Thanks again!
Answer from pro:
We hope your new windows will make your home a little more comfortable, T&G. We would truly like to thank you.
Reply created 29 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Jun 2015
Windows and Patio Door replacement
We needed to replace 7 windows and a patio door. We contacted Clera for a quote. Dennis came to our house and listened to what we wanted: possibility of making some windows bigger, replacing of not replacing windows that were not as old as the ones needing replacement, etc… We met with Dennis 3 times before taking the decision to go with Clera. Dennis was very professional, patient and never lost his sense of humor. He is very knowledgeable of the products and explains the installation and the warranty very well. We are happy we chose Clera. The installers did a great job and always cleaned after they finished a room or at the end of the day. The installation of our windows lasted 3 days because we had some cut-outs to do and the stormy weather was not helping. The results, however, were worth the wait. The windows look amazing and we have peace of mind knowing that we have a life-long warranty. Thank you Clera, and thank you Dennis for your patience and your positive attitude. We really enjoyed doing business with you and, we know, when we will decide to change the kitchen windows, we will call you…
Answer from pro:
Thank you, Genevieve,for writing such a beautiful review. We thank you for making the effort and are truly happy that you're satisfied with Clera!
Reply created 23 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Jun 2015
Window Retrofit
We needed 3 new windows as the ones we had had moisture between the panes. Chris Lerock from Clera took care of us from the start to finish. He worked to get our price as low as possible and communicated throughout the project when the windows would be ready. We had them installed in about 4 hours and they look superb. Crew were pleasant and cleaned up well. Most impressive was the caulking used. Hardly any smell and cured fast. We will enjoy our windows for many years to come and would use Clera again. Thanx very much Clera!
Answer from pro:
Matt. Thank you for your lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words!
Reply created 19 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Jun 2015
Window retrofit installation
I worked with Eugene and Ramesh for a replacement of all our windows and a patio door. Eugene was very friendly and offered us a competitive price we could not refuse. On the installation front, Ramesh and his crew were neat, tidy, and very professional. They worked tirelessly to get a 3-day job done in 2 days with no compromise on quality and craftsmanship. We were pleasantly surprised with Ramesh's trim job, which he personally did. He kept us in the loop on the detailed decisions he was making to ensure water would not accumulate or penetrate long term while keeping in mind future siding replacements we have in mind. The only knock on Clera was it took 9 weeks from ordering to installation. But i'm not surprised at all that they are as busy as they are. Its a great product and service they offer.
Answer from pro:
Dear Kevin. What a nice review. Thank you. We hope your new windows and doors will provide you with a lifetime of enjoyment!
Reply created 19 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Jun 2015
Window Replacement
We live in an older Bungalow and needed three windows replaced. After looking into several companies and gathering quotes, I went with Clera because they offered the best warranty and the most professional service. Our Sales Rep, Vic, was really great being about to accommodate my husband and my business schedules to sit down and go over our options with us. He was patient and called us to check in before we purchased. When we decided to go with Clera, he then sent his installer to come and measure accordingly, we then got our window order in and because they were custom made, the fit like a glove. The installers came on a Saturday morning and we done no later than a few hours. They cleaned up, asked us to inspect the inside and the outside of the windows. They were very professional and even offered advice. Very very pleased with the overall service and support. We recommend them highly.
Answer from pro:
We love satisfied customers Magda. Thank you for the great review!
Reply created 19 Jun 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Jun 2015
Living room and more
My wife and I have a new Bay window, front door and a sliding door put in . We could not be more please with them .. Barry Jacklin did the install, a great job , a good person . I would recommend Clera Windows and door and Barry Jacklin highly . Thank you for a great job .
Answer from pro:
What a beautiful review, William. Thank you very much for your feedback!
Reply created 19 Jun 2015
Review from Katherine
Rating: 5 out of 5
Review left on 13 Jun 2015
Garden Doors
I contacted Clera for a quote on replacing our sliding doors to garden doors. Frank called us right away and scheduled a date and time that was best for us. Frank came to our home on time and was fully prepared. He showed us all of our options and was extremely knowledgeable on Clera's products. Frank explained the process and promised to have our home in the same condition as it was prior to the installation. We hired Clera and are happy we did. The installer did a great job and left our home in perfect condition. Thank you Frank and Clera, our garden doors are beautiful.
Answer from pro:
Thank you for your input, Katherine. We are sincerely appreciative of your kind words!
Reply created 19 Jun 2015