Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2015

    phase two of window replacement

    After having our kitchen windows replaced with Clera windows last year, we were so pleased with the results, that we decided to replace the rest of our back windows sooner then we had thought. As usual the quality and the look of the windows are fantastic. Dennis once again has always offered expert advice and answered any and all questions and made good and informed suggestions. Ranjan and his crew are always professional and punctual. I am so pleased that I decided to choose Clera windows for my home. We still have the front of our house to complete. I cannot wait to have this done, our home will look great completed with Clera windows. I highly recommend Clera for your windows and door projects. I know I am a life time customer.

    Answer from pro:

    Clera works diligently to deliver the best service to our customers, Brian. Thank you for your kind words!

    Reply created 8 Apr 2015
  • Review from John B
    Rating: 5 out of 5
    Review left on 1 Apr 2015

    new front double doors

    A couple of years ago Chris Larock at Clera Windows won the bid to replace all of our second floor windows. The installation and quality of the windows were great so when we needed new front double doors we didn't even go for quotes. The doors were installed perfectly and clean up was excellent. recommend Chris to anyone for great service.

    Answer from pro:

    What a beautiful review, John. Thank you very much for your feedback!

    Reply created 2 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2015

    Replacement windows

    I am so pleased with my new windows and the fine work of the fellows who did the installation! I had shopped around for windows and had different competitors give me quotes. Clera definitely had the best windows (CSA certified) at the best price. We had 10 windows replaced and they are all so beautiful! The two new 'old-fashioned' windows in the living room and dining room have privacy etching and fit right in with our older character home (built in 1939). All five basement windows were replaced and what a difference! Now inside and out, our home looks neat and tidy A+. Finally, the two men who did the installation were very professional. They were very efficient with their time and completely cleaned up after themselves! We had some strong winds the three days before the installation and had two pieces of flashing blown off of the house (up high and we don't have a long ladder), so as an extra bonus, they attended to fixing the flashing at now extra charge. I would definitely recommend them to anyone!

    Answer from pro:

    Welcome to our ever-expanding group of happy customers, Cheryl ! Awesome review. Thank you.

    Reply created 2 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2015

    Windows

    After having most of our windows replaced by Clera we didn't hesitate to have them back to do our bay window in the living room. They were able to install it without disturbing the wood work on the inside. Rick and his helper did a great job on the window and siding below. We would definitely recommend Clera windows and doors.

    Answer from pro:

    Thank you for your business, M. Blakely. You have made the best choice in choosing Clera. We stand behind our products and services.

    Reply created 9 Apr 2015
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 30 Mar 2015

    Front doors/basement windows

    I loved the product but the service was terrible. Twice we dealt with Clera Windows and Doors and twice we had a negative experience. The first time we ordered two doors. The installer called to set up an appointment for the installation. On the day of, we received a call informing us that the doors never made it to the warehouse in Toronto. We are in Ottawa. We had to reschedule. We tried Clera a second time for installation of five basement windows. Even though the basement was under renovations and the drywall was finished, (Bob) the salesman and the installer both refused to complete the inside finishing. We had to pay another party to complete the work at $150/window. Not happy!

    Answer from pro:

    Dear Serge, Thank you very much for your business. We apologize for your bad experience, however, we are glad that you like our products. We are also confident that there is no issue with installation as we have not heard any complaints regarding the performance of windows and door after installation. We have reviewed your contract for 5 basement windows and those windows were sold as retrofit installation. Bob left you message after he came to know that you are finishing your basement and windows were already ordered. Obviously, Bob never charged you for jamb extension and casing and he wanted to know what would be the actual jamb depth so he can let you know about the additional charges. You never called him back and Installer showed up for retrofit installation as per the contract. You were supposed to pay additional charges for installation of custom jambs and casing and you choose to hire your own contractor to finish the job.We hope you will enjoy your windows and door for long time. Thanks - Clera Admin

    Reply created 15 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2015

    window instalation

    great job Chris Larock was very helpful and delivered good service as promised.His crew cleaned up behind themselves and were very courteous. We're so happy with our windows we give a 10 plus stars

    Answer from pro:

    Thank you for your input, M.Chiasson. We are sincerely appreciative of your kind words!

    Reply created 9 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2015

    Windows

    Chris Larock and his installers once again did great work in my century home in Hamilton. This is the second time I have purchased from them. This time I had 2 windows replaced, one of which had been boarded up by the previous owners and was a bit tricky to put in. Chris and his team are friendly, return calls quickly and best of all, do great work. I will definitely call them again next time I need windows or doors.

    Answer from pro:

    Dear JB, it's always nice to read positive input from a satisfied customer. Thanks for taking the time to write!

    Reply created 31 Mar 2015
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 30 Mar 2015

    Two exterior doors

    Terrible sales man in my area. Took much longer than initially told. Door sweep broke in 2 months, called customer service havnt heard back in 2months. Now gap at front door where I can see outside. Not Happy. Support has promptly been deployed and changes have been made. All of the issues regarding maintenance have been dealt with.

    Answer from pro:

    Dear Mick, we apologize for the delay. We changed your sweep and made adjustment to your strike plate yesterday after speaking with you. Thank you very much for your business and we really appreciate if you please share your experience how promptly we service your doors after speaking to you. Thanks- Clera Admin

    Reply created 1 Apr 2015
  • Review from Fawaz
    Rating: 5 out of 5
    Review left on 29 Mar 2015

    Basement windows

    I had Clera change my basement windows that were in brutal condition. Four windows were changed and insulation installed in all gaps. The job was complete within just a few hours with no hiccups. Very pleased with this service. Will call again for the front door.

    Answer from pro:

    Such a kind and generous review, Fawaz. Thank you very much!

    Reply created 31 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2015

    Window replacement

    Was referred to Chris Larock to have my windows replaced. The price was excellent and the installation was fantastic. Our windows were built and installed weeks in advance of our deadline for listing our house on the market. I would highly recommend this company to anyone looking for windows in Hamilton or the surrounding areas.

    Answer from pro:

    Thank you Ian. We appreciate your trust in Clera. We take great pleasure in providing our customers with excellent services.

    Reply created 9 Apr 2015
Get in touch