Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Jan 2014

    New Windows & Door

    We purchased new windows and had them installed in July 2013. Overall the windows and doors are fantastic. The installation was quick and very well done. In our experience communication and accountability were the biggest issues. We noticed some minor deficiencies after the installation and it took 6 months and a negative review on Homestars to get them addressed. (see original review) The installer initially called the day we arrived home with our newborn and we explained the timing wasn't ideal. He said he would call the following week to set up a more suitable time. After 6 months of unreturned messages to the installer, local manager and head office, it took my initial negative review to get the ball rolling. Within a few hours of the review being posted I received calls from the installer, local manager and head office. We were told we were victims of miscommunication. The local manager thought the installer was taking care of it and never followed up with us to make sure. The installer thought he had called and left a message for us. Understandably one of our messages to head office was left during their holiday shut down, which would explain a delay, but doesn't explain why we didn't receive any response to that message or others left in previous months. In the end both the local manager and the installer showed up to fix the problems and it took them less than an hour. It's unfortunate because all of our frustration and dissatisfaction could have been avoided if someone had just returned a call back in September.

    Answer from pro:

    Dear Holly, Thank you very much for choosing Clera Windows and Doors for your house. We apologize on behalf of Clera Windows and Doors for the Neglect. We understand there was a lack of communication between local branch and the installer. Your issues should have been rectified long time ago. We have a record of your call to our head office during holidays on December 30th and our office was closed till Jan 6th. After receiving the call from head office, Our local branch should have followed up with you and notified that his installer is on vacation till yesterday. We take our reputation very seriously and that is why you received call today from Installer, Local Manager and the Management. You have confirmed a Service Call with our installer for this Friday and he will be able to look after your service issues. Should you have any other concern,please feel free to contact our head office at 905-738-1870. Thanks - Clera Admin

    Reply created 21 Jan 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Jan 2014

    Windows and Doors

    Thank you to Clera Windows and Doors and Bob Peyman for a very positive experience in purchasing windows and doors for our home. They installation was perfect and quality of the product is excellent.

    Answer from pro:

    Carl. It's always gratifying to read great customer feedback and your review put a smile on our faces. Thank you for taking the time!

    Reply created 30 Jan 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Jan 2014

    New Windows

    I just had Clera Windows and Doors replace two big windows in my restaurant. They look great and they have made that corner of my place a lot more comfortable. I will be changing more windows with them in the future and I would recommend them to anyone who needs new window.

    Answer from pro:

    Dear Happy customer, We are so pleased that you're happy with our products and installation. We truely appreciate your kind words!

    Reply created 31 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jan 2014

    Front Door

    We had a new front door with two sidelites installed just before Christmas. We chose Clera Windows And Doors for the job because they were referred to us by a friend. The new door makes the front of our house look magnificent and our foyer is much warmer.

    Answer from pro:

    Thank you, Mark, for writing such a beautiful review. We thank you for making the effort and are truly happy that you're satisfied with Clera!

    Reply created 31 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2014

    4 windows, 1 patio door

    Had original 30 yr. old, single slider windows. Couldn't see outside for all of the ice both inside and out and the drafts were incredible!. Patio door handle was broken and ice formed inside due to a lot of use. Dennis the sales rep was very helpful and since I knew what I wanted, he didn't push to sell me anything different. There was a delay with the installation due to the storms we endured (go figure) but they got to me as soon as they possibly could. The installers (Ramesh and his helper) were wonderful! They were on time,very courteous and polite to me as the homeowner. They took great care in cleaning up any mess and covering all carpets and bedding while they were at work. They also braved some icy and windy conditions to get the job done. I would definitely recommend Clera to anyone!

    Answer from pro:

    We love to recieve happy reviews and are thankful for yours, Brenda. We all lead such busy lives and we appreciate the fact that you took the time to write. Thank you.

    Reply created 31 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2014

    Windows

    My husband and I recently had all of the windows changed in our home. Our experience with Clera Windows was fantastic and we would highly recommend them to our friends and family. From the initial consultation, through to the install and clean-up, each Clera employee (Alen, Jeff & Bryan) was professional, punctual and efficient.

    Answer from pro:

    Lovely reviews like yours are very gratifying to read, Colleen. Thanks so much!

    Reply created 31 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2014

    Windows & Doors

    Pam and I would like to thank Marcello and Chris for the exceptional job you did replacing the doors and windows at our home in Barrhaven. I hope you will extend our thanks to every member of your team as your installers were first class all the way. They were very polite and hardworking individuals and I know Pam and I chose the right company to do the job. Clera windows delivered exactly what we ordered and I am so glad we decided to upgrade where we felt it would count the most. Our new sliding patio doors are superb as is the new front door. Our upgrade to the double sliders in the kitchen and casements throughout the top floor are excellent. The quality and craftsmanship are what we expected and delivery and installation were within the timeframe you indicated. I would highly recommend your company to anyone looking for a class “A” job.

    Answer from pro:

    We have every confidence that you'll enjoy your new Clera products for many years, Glen and Pam. Congratulations on a wise purchase!

    Reply created 31 Jan 2014
  • Review from Andrew Parent
    Rating: 5 out of 5
    Review left on 9 Jan 2014

    new windows and doors

    It was our second round of replacing the old original windows in our home. We had used Clera the first time and were so please with the service that we received from Chris Larock and his crew - from consultation/ordering right through to installation and followup - therefore it was an obvious choice to use them the second time. We were not disappointed; the windows and doors were of the same high quality that we had come to expect from Clera. We will continue to use Clera for the remaining two doors and window in the house later this fall.

    Answer from pro:

    We love satisfied customers, Andrew. Thanks for the great review!

    Reply created 31 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2014

    Patio Door Installation

    The blinds look beautiful in the door! On the outside it looks as if the installer was never there, which is important since there are rules about making changes in a condo.

    Answer from pro:

    What a beautiful review, Ted. Thank you very much for your feed back.

    Reply created 31 Jan 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jan 2014

    Windows

    Terry, we are very satisfied with the professional installation... The installers were great... no hiccups... right to work... Our house looks so much better now. We would recommend your company to anyone.

    Answer from pro:

    Customer feedback is so important to us. Barry and Francoise. We truly appreciate yours!

    Reply created 31 Jan 2014
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