Clera Windows + Doors reviews (3717)

Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Jan 2014
Windows and Doors
I have ordered windows and doors twice from Terry at Clera Windows and I am very satisfied with the quality of the service and the products provided. Terry was informative, readily accessible and worked with us to ensure we got the windows, and even ensured we did not spend money where it was not needed. Delivery and installation occurred on time as per the original quote and his installation team were friendly and knowledgeable. The windows and doors look great, outside noise has been reduced and drafts have been eliminated. I would recommend Terry and his team to my friends and family.
Answer from pro:
Your new Clera products will provide you with years of superior performance, Danny. We're very happy that you are happy!
Reply created 31 Jan 2014
Review from HomeOwner
Rating: 4 out of 5
Review left on 9 Jan 2014
8 windows and 1 patio door
Had issues with a faulty patio door. The air just cut right through it. Unfortunately getting it replaced had taken longer than I would have like. But clera took care of the issue and kept me up to date with the process.
Answer from pro:
Dear Mr. Gosse, Feb 12/2014 We understand that you have concerns and we are doing everything to rectify your door situation. However, we are not happy with the comment that you have been waiting for 6 weeks to get things fixed. Our installer has been to house several times, since the beginning of January (when you contacted head office). He was at your house on Saturday, Feb 8th to finish the door from outside and inside. You did not want them to finish the door as you are doing other renovations at your house and we believe that was the reason for air infiltration. Please look at the before and after photos. As per our installer, the inside temperature after fixing everything was around +4 degrees and not -20degrees as shown in your review. Our head office contacted you on Monday and assured you that if you are still not happy with the result, we will arrange someone else to go out and look a at the situation. I am not sure what has caused you to changed your mind and change your review again. We are arranging to send our best crew to your house and we are confident that he will be able to rectify your problem. Our company rely on your local branches for correct information. The copy of the email attached was sent to our local branch on Jan 23rd after seeing your review on another site. Our local branch by that time had assured us that they have looked after your concern (you already changed your review) and waiting for the suppliers input. Please give us time to rectify your problem and we assure you that you will be looked after just like thousands of other customers. Thanks - Admin Dear Mr. Gosse, Feb 12/2014 We understand that you have concerns and we are doing everything to rectify your door situation. However, we are not happy with the comment that you have been waiting for 6 weeks to get things fixed. Our installer has been to house several times, since the beginning of January (when you contacted head office). He was at your house on Saturday, Feb 8th to finish the door from outside and inside. You did not want them to finish the door as you are doing other renovations at your house and we believe that was the reason for air infiltration. Please look at the before and after photos. As per our installer, the inside temperature after fixing everything was around +4 degrees and not -16degrees as shown in your review. Our head office contacted you on Monday and assured you that if you are still not happy with the result, we will arrange someone else to go out and look a at the situation. I am not sure what has caused you to changed your mind and change your review again. We are arranging to send our best crew to your house and we are confident that he will be able to rectify your problem. Our company rely on your local branches for correct information. The copy of the email attached was sent to our local branch on Jan 23rd after seeing your review on another site. Our local branch by that time had assured us that they have looked after your concern (you already changed your review) and waiting for the suppliers input. Please give us time to rectify your problem and we assure you that we will be looked after just like thousands of other customers. Thanks - Admin Dear Mr. Gosse, Feb 12/2014 We understand that you have concerns and we are doing everything to rectify your door situation. However, we are not happy with the comment that you have been waiting for 6 weeks to get things fixed. Our installer has been to house several times, since the beginning of January (when you contacted head office). He was at your house on Saturday, Feb 8th to finish the door from outside and inside. You did not want them to finish the door as you are doing other renovations at your house and we believe that was the reason for air infiltration. Please look at the before and after photos. As per our installer, the inside temperature after fixing everything was around +4 degrees and not -16degrees as shown in your review. Our head office contacted you on Monday and assured you that if you are still not happy with the result, we will arrange someone else to go out and look a at the situation. I am not sure what has caused you to changed your mind and change your review again. We are arranging to send our best crew to your house and we are confident that he will be able to rectify your problem. Our company rely on your local branches for correct information. The copy of the email attached was sent to our local branch on Jan 23rd after seeing your review on another site. Our local branch by that time had assured us that they have looked after your concern (you already changed your review) and waiting for the suppliers input. Please give us time to rectify your problem and we assure you that we will be looked after just like thousands of other customers. Thanks - Admin
Reply created 3 Feb 2014
Review from HomeOwner
Rating: 4 out of 5
Review left on 8 Jan 2014
Windows
i had a very pleasant experience with Clera windows. Our sales rep Frank was very patient, professional, always accessible and understanding. We were not quite sure about one of the windows during installation and he was kind enough to mamke time to come by to take a look at it and discuss the situation with us. The windows are beautiful, clean lines and very smooth to use. The installation was absolutely amazing. Drew and his partner (sorry forgot his name) were so professional and did an amazing job. TheyThey too were very patient with us and accommodating when we had some concerns. The quality of their work was of a high standard. And we have had a bad experience int he past with another company. Buying windows sometimes can tricky especially if you are changing very old styles to what is available today, so my only suggestion to everyone is if you are not sure to look at a sample. We didn't realize for our basement windows that because the new windows have a thicker frame than the VERY thin one's we had before, it made them look smaller. It might be a good idea to look at a sample if you are unsure of how it will look overall. In conclusion, the experience with Cleara was awesome and I will definitely use them again.
Answer from pro:
Thank you for you input, Maria. We are sincerly appreciative of you kind words!
Reply created 31 Jan 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Jan 2014
Windows
Very profesional in all aspects. No short cuts were taken and my order was rushed through by the plant. An error was made with the upper windows being made single hung and should have been double. This was rectified without a second thought. I am very happy with the work that was performed and the the actions of all conserned. I would endorse this company to anyone as I cannot speak highly enough of them. Thank you to all.
Answer from pro:
Dear John, It's always nice to read positive input from a satisfied customer. Thanks for taking the time to write!
Reply created 31 Jan 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Jan 2014
windows
Carl and John were very professional in the sales of my windows as well as the installation. They did an amazing job in a timely and efficient manner. I would highly recommend them. Mike
Answer from pro:
Our goal, lofty as it is, is 100% customer satisfaction. Thanks for getting us that much closer, Mike!
Reply created 31 Jan 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Dec 2013
Windows
We had almost all our windows done by Clera Windows this past fall. We had exceptional service by Vito Paonessa and the guys he sent to install were amazing too, very professional. Everything was done very quickly and neatly. I would recommend Clera Window to all my friends and family!
Review from HomeOwner
Rating: 5 out of 5
Review left on 27 Dec 2013
windows
Clera windows installed my bedroom windows and my large front window. Chris Larock provided an exceptional service for my family. My windows were needing to be done for quite some time and Chris made sure my windows were made and installed at an incredible speed! I will definitely use Clera windows again and will recommend them to all my family and friends!
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Dec 2013
Windows
We recently got our windows renovated by Vick and Ramesh from Clera Windows, and we are very happy with their work. The windows were beautifully done, and made a big difference in our house. We definitely recommend Clera Windows to our friends and relatives for all their future window renovation plans.
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Dec 2013
window installation
We are very pleased with our new window installation. Chris Larock was very professional and provided us with excellent service. We rec-commend Clera windows to anyone who needs new windows.
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Dec 2013
Patio Door
We have purchased three times from Clera Windows and Doors and would gladly recommend them to any family and friends that need windows or doors for their home. We love the way they have improved the appearance of our home. Thanks Clera!