We recently had all the windows in our house replaced by Clera and we couldn't be more satisfied. We worked with Steve, the branch manager for Kanata and Stittsville to choose are windows, and we are really pleased with the styles we decided to go with - they look fabulous, and give us much more air circulation than the old windows did. The view outside is also noticeably more crisp and clear than it was with our old windows. We've already noticed a considerable difference in the noise reduction when they are closed, as well. We chose to do a cut-down for our dining room window because the view is so spectacular, and the finished window is amazing - it totally changes the appearance of the room. The size of the cut-out was perfect, and the fixed window on top with the small slider underneath, that was recommended by Steve, was definitely the right choice.
We had consulted with quite a few other window companies before going with Clera; having all our windows replaced was a huge financial commitment, we wanted to be sure we got the best value for our money. We were difficult to please - we had definite ideas of what we wanted and a fixed budget with very little negotiating room. The only sales rep that made a real effort to work with us was Steve. There was no high-pressure sales pitch with Steve, he listened to what we wanted, and made suggestions where necessary. He really went the extra mile to help us select windows we would be happy with at a price that fit our budget.
Everyone we dealt with at Clera was pleasant and professional. Chris, The Installation manager came to do the final measurements once we had made our window selection. Chris was very good about explaining how the window replacement process would go when he came by, and was happy to answer any questions. We also appreciated that he was able to book a time for the installation so soon after the windows arrived.
The installation crew, Ken and Tim were great. They installed the windows quickly and efficiently, were very pleasant and helpful, and cleaned up all the debris before they left. They certainly went the extra mile to make sure that everything turned out perfectly.
All in all, we are totally satisfied with our experience with Clera, and we will definitely recommend them to our friends and neighbours.