Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2024

    Installation of new windows & patio doors

    We are very pleased with the quality of materials & workmanship supplied by Clera this summer. The installers did an excellent job installing our windows & patio doors & were very personable. We were also impressed by the professionalism of the Clera salesman who was helpful & not at all "pushy".

    Answer from pro:

    Hello Margaret, We are delighted to hear that you are very pleased with your new windows and patio door and with the services provided by our sales consultant and installation team.We thank you for your awesome 10-star review and for your business! All the very best to you!

    Reply created 26 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2024

    Two new storm doors installed replacing the old ones

    TIm and James were extremely professional and conscientious. It was like watching two artists perform their craft. They were both perfectionists, adjusting things that I would never have noticed nor known the difference. I highly recommend the product and the installers!!! Finally, the district manager Ken was a pleasure to work with!!

    Answer from pro:

    Hello Gary Thank you very much for this wonder review! We are delighted to hear that our team of professionals, met and exceeded all you expectations. Tim, James and Ken will be very pleased with your kind words about their work. We thank you for your business and your recommendation! The Clera team wish you the very best!

    Reply created 5 Sep 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 15 Aug 2024

    Window upgrade upper level in house

    Windows look great... Diago and helper were did a great job of the installation of the windows. Diago work was very professional done with great care.

    Answer from pro:

    Hello Clera valued customer, We are very happy to hear that you are pleased with the service provided by Diego and helper. Thank you so much for your kind words and your 10-stars. Your business is greatly appreciated! All the best to you!

    Reply created 16 Aug 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 14 Aug 2024

    Windows

    Great quality windows with the exception of the auto lock feature. Some are working, some are not... Installer Jeff and his helpers were amazing and went above and beyond to see that the job went smoothly from start to finish!!!

    Answer from pro:

    Hi Clera valued customer, Thank you so much for taking the time to provide us with your experience. We are delighted to hear that you find our windows to be of great quality and that Jeff and his helper did an amazing job installing them. We will make sure to let them know of your satisfaction and your kind words about their work, they will be very pleased. Sorry to hear that not all the auto-locks are working, we will contact your local Clera manager to address the issue. We thank you for your business and your kind words! Best wishes!

    Reply created 16 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2024

    All new doors.

    Such a wonderful company to work with right from Dennis coming to the house for the first time to installation by Diego. Top notch for sure. So professional and I highly recommend them.

    Answer from pro:

    Hello Clera valued customer, Thank you for choosing Clera Windows and Doors for your home's window replacement needs. We appreciate your kind comments recognizing Dennis, and Diego. Your satisfaction is very important to us, and it's wonderful to see your experience was nothing short of that. We thank you again for your business and your recommendation! All the very best!

    Reply created 9 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2024

    Window Replacement

    A huge thank you to Gihan and his team for a job well done on my recent window replacement! The windows are excellent quality and the installation was perfect. Gihan helped me through the rebate process and government interest free loan that I wasn't aware of. I highly recommend CLERA WINDOWS AND DOORS!

    Answer from pro:

    Dear Karen, We really appreciate this fantastic 10-star review that you left for us! We are delighted to hear that you find your new windows to be of excellent quality and that the installation was perfect. Gihan and the installation team assigned to your project will be very pleased with your kind words about their work. Your business and recommendation are greatly appreciated! Enjoy the new Clera look! All the best!

    Reply created 7 Aug 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 4 Aug 2024

    Windows & doors

    The problem for me wasn't the company, their Windows are great. The problem is the person in charge in this area. The first time a lock broke on one of my window, it took at least a year to get it replace. Thank to Rita at head office, things got moving. This time when a second lock broke, I call Rita and she send me a replacement piece within 3 to 4 weeks and I have decided to replace it myself. Thank Rita.

    Answer from pro:

    Hello Clera valued customer, Thank you so much for your kind words, it was a pleasure to assist you and always available to assist you again if needed. We are glad to hear that you are pleased with your new windows, however we are very sorry to learn that your experience with your local represantive was less than adequate. This in not the type of service that Clera Windows and Doors condones, and we have acted regarding this instance. Please accept my sincere apology on behalf of our company. Thank you again for your feedback, we do appreciate it as a tool to better ourselves as a company. Best wishes, Rita

    Reply created 7 Aug 2024
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 24 Jul 2024

    replacing front door

    We love the door and screen door but the installation was not professional enough. We are still waiting for adjustments to be made with door, paint scratches and screen door handle to be replaced because of dents in it. We have been promised the end of July so still waiting to hear from salesman Adam. The handle of steel door doesn't latch right so has to be adjusted. Colour was excellent but we are disappointed with installation.

    Answer from pro:

    Hello Gouldres72, Thank you for taking the time to reach out to us. At Clera our greatest desire is to ensure our customers are satisfied at all levels and to find the most suitable way to fix their issues as soon as possible. We apologize for the delay in completing the service. Our systems shows that your sales rep has ordered all the parts and we are still waiting for the parts to come in. Once received we will be more than happy to address all your issues to your satisfaction. Adam will contact you to discuss your issue further. We thank you for your business and your understanding!

    Reply created 26 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2024

    New Windows Installation

    We are thrilled with the outcome of replacing all of the old windows with new ones. Jihan helped us make good decisions about the new windows and their installation by providing us with expert advise. The installation of the windows was completed on schedule and by a friendly, competent team led by John. The experience working with Clera Windows was wonderful.

    Answer from pro:

    Hello Raz, Thank you so much for this great review! We are happy to hear that Gihan and the installation team provided you with an outstanding service. We thank you for your great feedback and for your business! Best wishes!

    Reply created 23 Jul 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 19 Jul 2024

    Front door replacement

    We replaced the front door that was about 17 years old. I had good service and the installers did a good job. Left the place clean and in good condition.

    Answer from pro:

    Hello Clera valued customer. We thank you for your kind words! Your business and your 10-stars are greatly appreciated. All the best!

    Reply created 23 Jul 2024