Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 14 May 2022

    Living room windows replacements

    Decided to replace outdated windows with new ones. We are very happy with the finished product and found yhe installers very professional and great at their craft. Highly recommend.

    Answer from pro:

    Dear Clera Customer, Your 10-star review means the world to us! We couldn't ask for more admirable feedback, and thank you for taking the time to share it! Our installation team will be happy to hear that you enjoyed their workmanship and professionalism. We thank you so much for your recommendation and for choosing Clera Windows and Doors for your window replacement project. Enjoy your new living room windows!

    Reply created 17 May 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 12 May 2022

    New Clera Windows

    We purchased casement windows from Clera - few months ago. Roddy, the salesman was very knowledgeable, helped us in making a decision regarding a couple of windows. Roman the installer and his team were superb! They were very professional, meticulous, clean (even to vacuuming every day) and were only pleased when a perfect job was completed. Our neighbours are so impressed two of them have ordered windows through Clera!

    Answer from pro:

    Dear Clera Customer, We really appreciate this FANTASTIC 10-star review that you left for us! Our team will be thrilled with the super kind words about their work. We're also very happy to hear you feel the entire process was very professional and that you are very pleased with the results. We dearly appreciate your recommendation and thank you so much. We are very sure your neighbours will be as happy as you with our products and excellent services. Enjoy your new SUPERB Clera look!

    Reply created 13 May 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2022

    Reno

    Gary and his wife are great ...good product / price and service. Does what they say they're gonna do.

    Answer from pro:

    Hello Der1234, The Clera team would like to thank you for this amazing 10-star review and the opportunity to serve you. We are very happy to read that you are pleased with the our product, price and service provided. We are always available to assist you again. Enjoy your new windows!

    Reply created 12 May 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 10 May 2022

    window replacement

    The customer service was prompt, friendly and excellent, and the installers, knowledgable and tidy. This company will give quality care to its clients. All my questions were answered, and Clera's products and options were clearly laid out and communicated. I'd definitely recommend this company to others!

    Answer from pro:

    Hello Clera Valued Customer, What an amazing 10-star review! We can't thank you enough for your support and for your very strong recommendation. Your confidence in us is greatly appreciated. We thank you again for your business and the vote of confidence and please remember that we are always available to assist you again! Enjoy the new windows!

    Reply created 11 May 2022
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 10 May 2022

    Windows

    The window installation was excellent and it is a quality product. There were some delays with communication after the install when we needed to obtain the window labels needed for our Canada Greener Homes Grant, which caused frustration. However the company ultimately provided the labels and we're very happy with the project overall. The windows look fantastic, would recommend this company to others replacing aging windows.

    Answer from pro:

    Hi Private User, Thank you for your feedback. We are pleased to hear that your window installation was excellent and also the quality of the our products. We are very disappointed and so sorry to read about your issue with the energy label stickers and we would like to extend an apology for the inconvenience you've experienced waiting for the labels. After speaking with your sales rep he informed us that he has already contacted you and has made arrangements to provide you with the energy stickers. Once again, we apologize for the inconvenience and thank you for your business!

    Reply created 11 May 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2022

    Nice windows

    We had several windows replace by Clera, including two large fixed picture windows, three basement units and two upstairs. Ordered in the fall of 2021 with a delivery date of spring 2022. I called in April, and they confirmed windows would be ready for installation in May. Installation was completed in about 2 days. All the windows look great inside and out. The outside looks a bit odd for the bedroom unit, but the window they removed was actually not even a window but the top half of a screen door, so I assume the opening required a bit of customizing to finish properly. Overall, the service was very good, and I will be recommending them to others.

    Answer from pro:

    Dear Ellen, Thank you so much for taking the time to provide us with this amazing review and for expressing your satisfaction with your window project. Everyone at Clera Windows and Doors loves to know that our customers enjoy our products and services. We're glad that you're happy with the service the installation team provided you with. We are always trying to make our customers experience memorable and we are happy that we achieved it with you!. Thank you again for your business and your recommendation! We're looking forward to making your experience even better in the future!

    Reply created 18 May 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 1 out of 5
    Review left on 7 May 2022

    window

    So far, So good. The window does not leak, so I really like the window, especially the type of window I chose, as it opens from both sides.

    Answer from pro:

    Dear reviewer, Thank you for your feedback. However, we are very disappointed to see a 1-star review especially when your issue has been resolved to your satisfaction. You also stated that you are really happy with your window and the style that you chose. We would love to discuss your issue further but our head office and our Hamilton branch are unable to contact you as you have not provided your name in your review. Also, our Hamilton rep informed us that he has no idea who you are. Before we request an investigation to be conducted by Homestars, please reach out to me Rita at 905-738-1870 x240 or email rita@clerawindows.com Looking forward to speaking with you, Thank you, Rita.

    Reply created 10 May 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 6 May 2022

    windows and doors

    Dennis came in the first time, he was so easy to talk to and was not pushy he gave us great ideas, I got my garden door!!! which I was told by 2 other companies couldn't be done. The crew were outstanding, very friendly and worked so hard that was the first half of the house. The second time Dennis came in and it was wonderful dealing with him again. The crew were friendly and worked hard. The last time it was a new front door and the last window. Who did we call...Dennis! The two men that came were outstanding. My house is the best looking one on the street!!! Thank You All!!

    Answer from pro:

    Hello Private User, Thank you for your heartwarming compliments and your loyalty to Clera Windows and doors. We are delighted to see that once again everything from the initial sales appointment to installation and beyond went seamlessly. We're also so pleased to hear your satisfaction with your new windows and doors and that you have the best looking home on your street. Thank you again for this amazing 10-star review and for continuing to choose us throughout the years! Enjoy the best looking windows and doors in the neighborhood!

    Reply created 10 May 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 5 May 2022

    Front door and windows

    I had great service with Clera windows and Im really pleased with the quality of the doors and windows. Greg kept me updated on product arrival and installation timing and Trevor and his crew did a great job on the instal. I would recommend Clera.

    Answer from pro:

    Dear Clera Customer, It's great to see that your visit with us earned a 10-star rating! It's also great to know that it's an experience you would recommend to others as well. Oh behalf of the Clera team, we thank you for allowing us to earn your business. We are very happy to hear that you are very pleased with your new door and windows, also with the service that Greg, Trevor and his crew provided you with. We will be sharing your feedback amongst our team. Thank you again, and enjoy your new front door and windows!

    Reply created 6 May 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2022

    Windows

    I had 7 windows installed, by Clera Windows and Doors, I had a minor issue, with one window. One phone call and had a quick response. Issue was fixed within two days, I highly recommend this company for good service. Sam

    Answer from pro:

    Hello Sam, Thank you for your wonderful review, it was a pleasure to assist you! At Clera, our goal is to provide our customers with an extremely positive experience, and we delighted we met that goal with you. Thank you so much for your kind words and strong recommendation. We'd be glad to serve you again in the future. Best wishes, Rita

    Reply created 6 May 2022