Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2021

    Dining room window replacements

    The staff arrived on time….worked very efficiently…..there was no mess. The results were great. I was very satisfied. I would recommend this company. They did an excellent job.

    Answer from pro:

    Dear Michelle, We at Clera Windows and Doors are committed to providing our customers with a fantastic experience, and your amazing 10-star review helps us make that possible. Thank you so much for sharing such a positive experience with us and the community, it means the world to us. Your thoughtful recommendation is greatly appreciated! Wishing you the best for 2022!

    Reply created 16 Dec 2021
  • Review from Laura Titherington
    Rating: 5 out of 5
    Review left on 15 Dec 2021

    Quick Service for a broken window part

    Had my windows installed in 2018 and recently had one of the handles break. Reached out to customer service and Rita responded right away! Adam personally dropped the handle (with extras) off at my door. I was able to easily replace the broken handle and all is good. Fantastic follow up and customer service! Highly recommend Clera Windows + Doors.

    Answer from pro:

    Dear Laura, Our success lies in our prompt, professional and personal attention we strive to give to all our customers. It was a pleasure to serve you, and I'm delighted that your window is fixed just in time for your parents visit. Thank you so much for taking the time to provide us with this great 10-star review. Also, your recommendation is truly appreciated and if I can be of any assistance again in the future please let me know. Health & happiness for 2022!

    Reply created 16 Dec 2021
  • Review from Maria Gagliano
    Rating: 0 out of 5
    Review left on 15 Dec 2021

    Back patio doors

    In July they installed brand new patio doors, within 2 weeks the handle came loose, it took them 6 weeks to replace it. Not even 4 months later the brand new patio door with the 2nd replaced door handles needs to be replaced. I have contacted them and because it's not emergency they won't come sooner than later. We'll it's 3am I just let the dog out and NOW THE door won't close. Now what? Worst service,

    Answer from pro:

    Hello Maria, We thank you for taking the time to reach out to us. We are sorry to hear that you have an issue with your patio door handle. We are all aware of the ongoing outbreak of the Corona -19 virus and how it has changed the way businesses across the world used to operate. Any delays that may have occurred are not due to our inability to provide you the product or the service. The manufacturing industry has been hit especially hard, and there is a world-wide shortage of some raw materials. This supply disruption has impacted the timely production of our customers orders and services. We would be very happy to assist you with your issue, but we were informed by our branch in Camlachie that he has no customer that has purchased patio doors from us. Our head office also is unable to identify you with the name and city that is indicated in your review. If you wish to discuss this further, please contact your local branch manager or our head office, Rita at 905-738-1870 x 240. We thank you and wish you the best.

    Reply created 16 Dec 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 14 Dec 2021

    Replacement of all windows brick to brick

    Great quality product with no measurement errors. They had a fantastic installation crew! They were attentive and efficient.

    Answer from pro:

    Dear Clera Customer, We are delighted to hear that you are very happy with your new Clera windows and also with the service provided by our fantastic installation crew. We sincerely thank you for your 10-star feedback and for the honour of serving you. Your willingness to invest in the products we offer has been hugely encouraging and we can't wait to serve you again soon. Enjoy your beautiful new windows! All the best to you!

    Reply created 15 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2021

    Great windows, doors and Service!

    Just moved into our new home. All windows and doors needed ro be replaced. We decided to go with all the windows first. From ordering to install, the process was seamless. Doors were next, also, Andre spend time reviewing our colour choice, style etc and Yes! This too went smoothly. Both installs happened within the time period. Mind you with covid happening the lead times were a little longer, but we had planned it this way. Overall, we are super happy with the new look of the house. I would define recommend Clera Windows! Line Desbiens

    Answer from pro:

    Good day Line, Thank you so much for your business and for taking the time to express your satisfaction with your window and doors project. Everyone at Clera Windows and Doors loves to know that our customers enjoy our products and services. We're glad that you are super happy with the service that Andre and the installation team provided you with. We are always trying our very best to make our customers experience memorable, and we are delighted that we achieved it with you! Your recommendation is is greatly appreciated! You have our very best wishes!

    Reply created 15 Dec 2021
  • Review from Jan Stiff
    Rating: 0 out of 5
    Review left on 13 Dec 2021

    Shoddy work & low quality

    Maybe you should get the full story by speaking w me. Threatening me that he's putting a lien on my house when I have the legal right to withhold 10% until corrections were made isn't treating g seniors fair. It wasn't about the door, we understand supy issues. It was about the shoddy installation on the windows some of which could have seriously injured someone. Waiting 6 months for flashing to be fixed ior plugs for screw holes isn't reasonable

    Answer from pro:

    Dear Jan, Thank you for your feedback, we are sorry to read that you feel you were treated differently as a senior. The Clera team treats all their customers with the UTMOST RESPECT and DIGNITY. We make sure to provide all our customers, no matter their age/race with quality products and excellent services, that we are well known for. Your sales manager informed us that he has contacted you several times and the only issue with your order was the late delivery of your storm door. It's important to bear in mind that, due to serious supply chain issues industry-wide and extraordinary demand, both related to the Covid-19 pandemic, delays in product deliveries and services are not uncommon anymore. We apologize for that but, all delays are beyond our control. The branch manger also confirmed that your door was already installed days ago. We thank you for your business and wish you the best.

    Reply created 17 Dec 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 11 Dec 2021

    Three season windowed porch

    A great job. The windows are great. Andre and son were courteous, professional and very nice. The outcome is beautiful!

    Answer from pro:

    Hello Clera Customer, We are delighted that you love your three season window porch. Your support makes all our hard work worthwhile. Thank you so much for your business and for your 10-star review!. Looking forward to making your experience even better in the future! Best wishes!

    Reply created 14 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2021

    Window replacement

    Eric and his crew did a fabulous job on replacing about 19 windows in my home. There was a delay due to Civid. Once the windows were manufactured, an installation date was set, and kept. The installing team did a terrific job. They were on time, courteous, and overall a great crew. Very happy with the windows, installation, and the personnel. Great job.

    Answer from pro:

    Hi Alan, We thank you so much for your great 10-star feedback. We are passionate about our business and we strive to provide the best service and quality products to all our customers. We are delighted to read that you are pleased with your new windows, and with Eric and his installation crew. We truly appreciate your support and can't wait for the opportunity to serve you again. Enjoy your new Clera windows!

    Reply created 13 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2021

    Top quality

    Clera Windows are only as good as the installation and we have had the same, faithful installer doing our Clera windows for the past 10 years. Top quality windows and first class, precise window installation

    Answer from pro:

    Dear Keith, Loyalty is the backbone of every successful business. Clera has provided quality windows and doors for over 43 years to thousands of customers. Without loyal customers like you, we wouldn't' still be in business today. We are honored to have you as our customer for over 10 years and very pleased that we were able to serve you again. Thank you so much for your support and the 10-star feedback. The Clera group wish you all the best!

    Reply created 13 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2021

    Very meticulous and beautiful and timely work

    The windows are beautiful and excellent quality. The workmanship was excellent . Very professional staff.

    Answer from pro:

    Dear Mitra, We put an immense amount of passion into our products, and we are delighted to read that you love the excellent quality and beauty of your windows. We are grateful and excited that you took the time to share your satisfaction with us and the community. We thank you for your 10-stars and business. The clera team wish you the very best!

    Reply created 10 Dec 2021