Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2022

    Clera Windows+Doors does support its products

    Back in 2016 I changed the windows of my house- good and solid install. No issues with any windows that are opened/ closed occasionally, but for some reason all 5 windows that we open/ close at least 3-4 times a week got broken locks (luckily in closed position) within the second half of 2021. It was nice to get call back from Rita (the service manager) the next day after I left a message for my problems. She explained again the company policy that the broken parts are free, but the labor is at the client expense, so the fix costed me ~200 cad. I was not happy that I needed to wait about 4 weeks till the time technician become available and came to my house for the fix, but once he (Andre) was here he really provided a high quality SERVICE: not only he changed the broken parts, but he also checked all other windows, tuned the work of the closing/ opening mechanisms and even identified a potential future problem (crack in one of the handles) and advised how I can get the free replacement part, and explained me how I can change it myself. These are the reasons I would recommend this company, but also wanted to share my experience with defects and not so great speed in the service.

    Answer from pro:

    Hello Emil, Thank you for taking the time to provide us with a 9-star review on your experience dealing with me and Andrey. We are sorry to read that you feel that Clera does not support their products. Clera has been manufacturing windows for over 43 years, we regard our lasting presence in the industry as a testament to our great products, excellent customer service, along with our very competitive warranty in the industry, which we stand behind it 100%. As per the terms and conditions of your signed contract, there is a mandatory labour fee for services after two years from the date of installation. Your windows were installed in 2016. The service fee is applicable to all customer's unless otherwise specified on their contracts. As for the waiting period, we respect and appreciate the length of time you've waited for the service, and we apologize for that. However, as we all know, we are in a midst of a pandemic and we are trying to do the best we can with the limited resources. Having several people off in quarantine has impacted the timely delivery of products and services to our customers. Something that is beyond our control. We apologize again and thank you for your patience. Regards, Rita

    Reply created 14 Jan 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 12 Jan 2022

    Windows

    Good installers, answered all my questions, did a few extra things to spruce it up, fast and friendly

    Answer from pro:

    Good Day Clera Customer, Seeing your 10-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Clera Windows and Doors for your window project. We look forward to serving you for many years to come. Best wishes!

    Reply created 14 Jan 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 10 Jan 2022

    window replacement

    Gary from Clera Windows quoted several windows for us. The price was competitive and the quality of the windows was impressive. The windows were installed professional and we are very please with the performance of the windows. We are going to recommend Clera to our friends in the Windsor area.

    Answer from pro:

    Hello Private User, Thank you for choosing Clera Windows and Doors for your special purchase and for recommending us to your friends in the Windsor area! Your recommendation and the 10-star review is greatly appreciated. We are very pleased that your experience with Clera Windows and Doors and with Gary was a good one. It's such a joy to hear that you are very happy with the price and the quality of your new windows. Enjoy your new Clera look !

    Reply created 11 Jan 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 9 Jan 2022

    Kichenwindow

    Gary recommended an awning window in the kitchen and I am very happy with the window. It gets rid of all the stream from cooking very quickly. I would recommend Clera in Essex County to anyone.

    Answer from pro:

    Dear Clera Customer, Thank you so much for your business and your great review! We pride ourselves in maintaining the highest quality standards for all our customers. We are delighted that you are happy with your new windows that Gary recommended for your kitchen. Your recommendation is greatly appreciated! Looking forward to assisting you again soon!

    Reply created 11 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2022

    Updated Windows

    We are pleasantly satisficed with the install appearance and performance of the new windows. Great friendly service and very personable.

    Answer from pro:

    Dear George, Thank you so much for taking the time to share your satisfaction with us by posting this wonderful 10-review! Your feedback means so much to us and we are very happy that we met all your expectations. We hope to have the pleasure to assist you again in the near future. We thank you again for your business and wish you the very best!

    Reply created 7 Jan 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 4 Jan 2022

    Windows

    I had Jonathan over to look at some windows that desperately needed replacement in my home. While there he was able to provide me not only a quote, but information about the window construction and manufacturing, comparable companies that I was also getting quotes from and how COVID might impact the timeframe between ordering and installation. I ordered with Clera and though there were some (COVID induced) delays to the installation, the installers went absolutely above and beyond when they installed my windows and I am extremely pleased with both the quality of the windows and the quality of the installation and would happily recommend them.

    Answer from pro:

    Good Day Private User, Thank you so much for expressing your satisfaction with your window project with this amazing 10-star review! Everyone at Clera loves to know that our customers enjoy our products and services. We're glad that you're happy with the service that Jonathan and the installation team provided you with and delighted with your willingness to recommend us to your friends and family. Thank you again! We're looking forward to making your experience even better in the future!

    Reply created 7 Jan 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 27 Dec 2021

    Love our new Clera Windows

    We are very happy with our new windows and sliding doors. We did 10 windows and 2 sliding doors, and have on order additional windows, after seeing the quality and appreciating how new windows have helped keep our house warm. Dennis worked with us to determine new window configurations and was able to take us to their showroom by appointment to see the windows. It may sound odd, but we had other companies who did not want to offer this due to COVID. We understand restrictions and risk, but were investing a lot of money to purchase something sight unseen. We choose Clera for the warranty, and hope we never use it. Our installation was delayed due to COVID. When our one window arrived it was measured wrong. Russel, the installer was able to order a replacement immediately and it arrived a few weeks later. Mistakes happen, and we were happy Clera worked to resolve quickly.

    Answer from pro:

    Dear Clera Customer, Thank you so much for your kind words and awesome 10-star review of our products and team. We will make sure to pass on to Dennis and Russell your great feedback. We are delighted to see you had an exceptional experience from the very beginning, to your projects completion. We thank you again for your loyalty and for choosing us for your window project! We wish you the best for 2022!

    Reply created 6 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2021

    Window replacement

    We were in need of several windows in our home to be replaced so we called Clera Windows. Chris came to our home to do an estimate. Chris has been doing this for 25 years. We were impressed with his knowledge. We had a long wait- due to Covid of 6 months But it was definitely worth the wait. Chris, Christian and Rory from Div 55 arrived promptly at the agreed time and proceeded to do an excellent installation ! They were polite, proficient abd we are so pleased with the job!!! 10 out of 10! Highly recommended!!!! Nike and Joey

    Answer from pro:

    Hello Lighthouse33, Thank you so much for this fabulous review! We are delighted that your window replacement project was a total success. We apologize for the delay, due to the Covid-19 outbreak and the shortage of some raw materials world-wide, customers installations have been affected. We will make sure to let Chris and Rory know about your amazing feedback. Your 10-stars and recommendation is greatly appreciated. Enjoy your new windows!

    Reply created 22 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2021

    Fantastic experience

    Mike and the team were absolutely fantastic. From the initial quote experience, to all the way through, they were professional, honest and thourough. The level of the work was at the highest, and the pricing was great for the quality of product and work. Absolutely would recommend

    Answer from pro:

    Hi Matt, We sincerely thank you for taking the time to provide us with this amazing review. The 10-stars tells us that we met and exceeded all your expectations, in price and service. Mike and his installation crew will be very pleased with your feedback about their work and your satisfaction. We thank you again for your business and for your recommendation. All the very best!

    Reply created 20 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2021

    Bathroom Window Replacement

    Our window was very old and letting a major draft in. Hans from Clera Windows came and measured our window and when our appointment day came his team installed everything seamlessly. Great service.

    Answer from pro:

    Hi Courtney, Thank you so much for your kind words, we're so happy that your project went smoothly. Great to hear no more cold draft coming in. Thank you for your business and for the 10-stars! All the best!

    Reply created 16 Dec 2021