HomeOwner
Clera Windows+Doors does support its products
Answer from pro:
Hello Emil, Thank you for taking the time to provide us with a 9-star review on your experience dealing with me and Andrey. We are sorry to read that you feel that Clera does not support their products. Clera has been manufacturing windows for over 43 years, we regard our lasting presence in the industry as a testament to our great products, excellent customer service, along with our very competitive warranty in the industry, which we stand behind it 100%. As per the terms and conditions of your signed contract, there is a mandatory labour fee for services after two years from the date of installation. Your windows were installed in 2016. The service fee is applicable to all customer's unless otherwise specified on their contracts. As for the waiting period, we respect and appreciate the length of time you've waited for the service, and we apologize for that. However, as we all know, we are in a midst of a pandemic and we are trying to do the best we can with the limited resources. Having several people off in quarantine has impacted the timely delivery of products and services to our customers. Something that is beyond our control. We apologize again and thank you for your patience. Regards, Rita
Reply created 14 Jan 2022