Clera Windows + Doors reviews (3717)

Review from Surf & Turf Instant Shelters Canada
Rating: 5 out of 5
Review left on 28 Oct 2021
New Window broke after few weeks, but repaired and fixed
Window replacement was delayed for weeks due to Covid, then once installed the window was hard to close so handle broke. I called Mike he said he would send his best service tech to fix my window, he did a great job and Mike followed up to make sure I was happy.
Answer from pro:
Hi Surf & Turf, We are sorry to hear that your experience did not live up to the expectations we set for our customers to receive. We thank you for reaching out to us and we apologize for the delay in receiving your product. Due to Covid-19, all manufacturing industries including ourselves, have been affected because of shortage of some raw materials and lack of staff. This disruption has impacted the timely production of our customers products. Jonathan informed us that the service has been completed, and all should be good.
Reply created 2 Nov 2021
Review from nadirmilazzo
Rating: 2 out of 5
Review left on 25 Oct 2021
Replacement Window Screens
Our Clera windows are very nice. However, upon installation of the windows the installers tore 2 of the window screens then we discovered an additional torn window screen. Our installation was in July 2021. We have reached out to Clera and the representative several times regarding the replacement window screens that he advised have been on order since July 2021. It is now the end of October. We are very concerned and disappointed in the delay.
Answer from pro:
Hi Nadir, Thank you for your review. We are very sorry about the delay in providing you with the new screens. As per per your conversation with your sales rep. the screens are on back order and they will be delivered to you as soon as they are received. We thank you for patience and understanding.
Reply created 28 Oct 2021
Review from Stewart Teasell
Rating: 5 out of 5
Review left on 24 Oct 2021
Window Replacement
A bit late with this review due to general busyness. Had the front of the house done in 2019 and was quite happy with the windows so decided to get the back of the house done in 2021. John had some great recommendations based on location and shape of the various windows. Installation occurred in early August 2021. Trevor and crew were excellent, very courteous and professional. All windows in the house have now been replaced and working very well.
Answer from pro:
Good day Stewartt, Thank you so much for taking the time to leave this excellent review. It was a pleasure to serve you again. We really appreciate you being a loyal customer and helping to share the word about us. We will make sure to share your comments with John, Trevor and their crew. Thank you again! We're looking forward to making your experience even better in the future!
Reply created 26 Oct 2021
Review from Sarah Patrick
Rating: 3 out of 5
Review left on 21 Oct 2021
Difficulty servicing Haliburton area
I used Clera windows for my house in Toronto in 2012. I had a great sales rep named Adam and no issues with the windows at all. My experience was so good that I had them install windows in my house north of Toronto in 2016. Less than a year after install, one of the windows started getting cloudy (factory seal broke) but fortunately, the window was still under warranty. I tried contacting the rep, Paul, but he was overworked and kept promising to come and didn't. I tried again, and got another sales rep, Dale, who came all the way Burlington and promised to help me with the window. He ran into problems with Clera and quit the company. I contacted Rita at Clera who told me not to deal with the reps anymore but deal directly with her. She worked on it but with Covid it continued to drag out. After a number of internal miscommunications and delays the company finally sent the replacement glass to my rep, Paul, who took six months to give me an install date and then quit the company. Clera (Rita) has now ensured that she is working diligently to rectify the situation. She is great at communicating and I feel confident she will fix this problem.
Answer from pro:
Hello Sarah, Thank you for your feedback. We apologize for the inconvenience and the delay in replacing the new sealed unit. As per our conversation, your local branch manager Paul is no longer working for Clera and all of the services that he did not complete have been assigned to another installation crew from Toronto. We are doing our very best to accommodate all of our customers as quick as we can, under the circumstances. Please rest assured that you will be contacted asap to set up an installation date. Thank you for your understanding and patience. Best regards, Rita
Reply created 29 Oct 2021
Review from Frantz Nazon
Rating: 4 out of 5
Review left on 21 Oct 2021
Bay window, bathrooms windows and recaulking back window
On May 10th, 2021 Jonathan the sales person was sent to my home and after I sign a contract with him, he took $ 2,250.00 deposit from me and he doesn't want to do the work and I ask for my deposit back the company does not reply to me even after giving confirmation that they will contracted me in 24 hrs which supposed to be September 16th,2021. October 25th, 2021 Today I have discussed with Rita A. about the installation issues that I have and she made arrangements for the windows to be installed tomorrow October 26th, I am very pleased with this agreement. She was very polite and professional in resolving this issue. I Really appreciate her help, thank you Rita
Answer from pro:
Dear Frantz, Thank you for your feedback. As per our conversation with Jonathan, he informed us that he has reached out to you several times by text to let you know that the windows are ready to be installation. As per your text messages, you refused to book an installation date. The windows have been ready and we are still waiting for you to agree to an installation date. Please contact me Rita @ 905-738-1870 x 240 and I will be happy to book an appointment for you. Looking forward to hearing from you.
Reply created 22 Oct 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Oct 2021
All brand new beautiful windows on my home!
Highly recommend James and his team! Super friendly, easy to work with and my new windows look fantastic! Truly impressed with their work ethic and time management. They were able to give me exactly what I asked for and well under my budget and they absolutely go the extra mile for you! Thankyou so much, your efforts are truly appreciated!
Answer from pro:
Dear Clera Customer, Thank you for sharing your feedback with us and the community. At Clera we certainly pride ourselves on the quality of the products we produce and the experience of our installation teams. We know that James and his team would appreciate your recommendation and your comments immensely. We're also thrilled that you are very impressed with every aspect of the project-from product selection, price and quality, to installation and clean up. That's what Clera and team is all about. Enjoy your beautiful Clera look!
Reply created 21 Oct 2021
Review from Fiona Tennant
Rating: 1 out of 5
Review left on 19 Oct 2021
Very Poor job!
Very poor installation and customer service. I had the windows installed and all 4 leaked within 4 months. It took 7 months for them to come an repair the front ones and Steve has still not returned my phone calls. He made an appointment and did not show up. He also did not return my phone call why he did not show up. Would not reccommend this company.
Answer from pro:
Dear Fiona, We are sorry to hear of your disappointment with your sales rep. We wish for every experience to be hassle-free and would like to apologize for any troubles incurred. We were informed by Steve that he reached out to you several times and he also had an installer visit your home a few times. The installer informed you that the leakage was not related to the windows or the window installation and it might be coming from your roof. Please forgive Steve for not returning your latest calls, he has been on leave due to the loss of both of his parents. If you wish to discuss this matter further, please call me Rita at 905-738-1870 x240. We thank you for your business and wish you the best!
Reply created 22 Oct 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Oct 2021
Amazing!
Mike made the ordering of the windows and doors so easy and the install was done efficiently and on time. These guys were amazing! The product is great!
Answer from pro:
Hi Keren, Thank you so much for the great review! I will make sure to let Mike and his grew know about your kind words about their work and the services they provided you with. We are very happy that you love your new windows and doors. Thank you again for your business and the 10-stars! Enjoy your new amazing Clera look!
Reply created 21 Oct 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Oct 2021
Replace old Front Living Room Window
Amazing service from start to end. Friendly Professional local business, works with you to create the look your after. CANADIAN made windows, on time delivery and installation.
Answer from pro:
Hello Dollerboy, Thank you for sharing your experience with us! We certainly appreciate your amazing 10-star review and we will make sure to share it with our team. Enjoy your beautiful new upgrades and thank you for choosing Clera Windows and Doors. A proud CANADIAN window and door manufacturer!.
Reply created 20 Oct 2021
Review from Salah Al-Busaidy
Rating: 0 out of 5
Review left on 16 Oct 2021
Windows
We signed a contract on July 11, 2021 for 3 windows with an installation date scheduled for the 3rd week of August. We are now in the middle of October without the contract being fulfilled. Unfortunately the delay is unacceptable considering we gave a deposit. The sales rep/branch manager does not communicate with us unless we reach out to him. We went with Clear Windows based on the reputation but are extremely disappointed in the delay and lack of customer service. How would you compensate your clients?
Answer from pro:
Hello Salah, Thank you for taking the time to share your experience. We are sorry that you have experienced a delay with your installation. We try very hard to accommodate our customers quickly and efficiently. We are in the midst of a pandemic and we are trying to do our best with the limited resources available. There is a shortage of raw materials industry-wide and fewer people working in the factory. This interruption has delayed the production of several customers orders. Clera Windows and Doors remains fully committed to pursuing the completion of all of our customers orders in a safe, diligent and reasonable manner under the circumstances. We would be very happy to assist with your issue, but we are unable to verify anything about your identity with the name you provided on your review. If you wish to discuss your issue further, please contact our head office or your local branch manager. Thank you, Best wishes!
Reply created 19 Oct 2021