Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    Sliding Door into the garden

    I asked for a very large sliding door in order to replace a wooden one. I requested several quotes. Clera Windows provided good technical analysis and a good time frame for installation.

    Answer from pro:

    Hi JC Joly, Thank you so much for your thoughtful 10-star review! It's great to hear that we met your expectations with our customer service, great price and quality products. We appreciate you taking the time to share your thoughts with us and the public and we thank you for your business. Best wishes!

    Reply created 15 Oct 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    New windows

    Arrived on time Worked efficiently Nice neat job. The guys where courteous and respectful. Would recommend them to anyone.

    Answer from pro:

    Hello Private User, Thank you for your kind words! Seeing our customer happy is our number one priority. We're happy to hear you found our team to be cordial and professional. Your recommendation is greatly appreciated. We look forward to the opportunity of working with you again. All the best!

    Reply created 15 Oct 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 14 Oct 2021

    Front Door

    Beautiful door. Excellent quality. Impressive installation. Timeline was substantially delayed, but I believe that was due to Covid.

    Answer from pro:

    Hi Clera Customer, Thank you for your valuable input regarding your experience with Clera Windows and Doors. We are delighted to hear you love your new door and very pleased with the service that our installers provided you with. We thank you for your understanding and apologize for the delay, Covid-19 has made all of our lives very difficult. Enjoy your new beautiful Clera door!

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2021

    Window and patio door replacement

    I’ve had Clera do work in my house twice, once to change my patio door and the second to replace five windows. They were professional, personable and did a great job.

    Answer from pro:

    Hi Violet, Thank you very much for trusting us to be your source for top quality in windows and doors. We appreciate your your great feedback and the 9 stars. We are allays available to assist you again. Enjoy your new window and patio door!

    Reply created 14 Oct 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 13 Oct 2021

    Bathroom and kitchen windows

    Sales person was very helpful with details on our selection of windows. Installers were friendly courteous and quick to install both windows with added insulation. Very pleased overall. I did recommend Clera to a friend but was disappointed to learn that because of a different area( 12 km away) the price was much higher. He went with another company!

    Answer from pro:

    Dear Private User, Thank you so much for your business and your great 10-star review!. We are very pleased that your experience with Clera Windows and Doors was a good one. We would be delighted to assist you again in the future. We also thank you for recommending your friend and we are very sorry that we were unable to assist them. Prices are based on the projects. The Clera team wishes you the best!

    Reply created 14 Oct 2021
  • Review from James Pain
    Rating: 5 out of 5
    Review left on 12 Oct 2021

    6 windows and 2 doors

    I have gradually replace the windows and doors in my house. The Kingston team of Clera windows and doors has made this process do able. The service from start to finish has been great. I totally recommend this company whether it is a single window or several like mine.

    Answer from pro:

    Dear James, Thank you for choosing Clera Windows and Doors for your home's window and door replacement needs, also for the 10-star review! Your satisfaction is very important to us, and it's wonderful to see your experience was nothing short of that. Enjoy your new windows and doors! All the best!

    Reply created 12 Oct 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Oct 2021

    stickers

    Cash our rep was to send through e mail stickers for the window we now have them so i am please to say we can let NRG Wise to complete our Green Home Grant Cash was very good I cant say that about the factory side you should have sent the stickers out already on the window so that I did not have to ask for them Also a shout out for good work done by Isaias installer

    Answer from pro:

    Hi Melvlle6243, Thank you for your review, our rep. Cash informed us that she already send you the stickers. Perhaps you have not received them yet, she also mentioned that she was the one that brought to your attention the NRG Wise grants and helped you with the process. If you don't receive them soon, please contact Cash again or our head office an we will be happy to assist you once again.

    Reply created 14 Oct 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 4 Oct 2021

    Exterior doors

    We contacted the Clera team at the worst possible time, in 2020 in the middle of the pandemic, to replace a front door on a historic home that was hanging by it’s hinges and a deadbolt. The team were extremely responsive and had our door ordered as soon as we made a selection, and kept us informed about installation timelines (the pandemic slowed things down). The installation crew was friendly, respectful and did great work! We liked the Clera team so much we had them install a second exterior door this year as well. excellent products, friendly, knowledgeable and skilled staff

    Answer from pro:

    Dear Private User, Thank you so much for this great review!. We are very proud of our products and our employees, and they will be happy to hear about this glowing review of their work. Thank you again and enjoy your new door!

    Reply created 6 Oct 2021
  • Review from Bartek Zalech
    Rating: 5 out of 5
    Review left on 4 Oct 2021

    Exterior Doors for Residential Church Conversion

    I took on a church conversion into a residential property in the summer of 2020 during both peak and valleys of the current pandemic. The owner of local lumber home improvement store in Iroquois had come out to take the measurements of all five exterior doors I needed to replace in July of 2020 and that he would try and get me the doors before the winter. After several calls from my end in October of 2020 he finally said that he was unable to fulfill the order. In April of 2021 I contacted Jerry at Clera Windows and Doors and he came out to take the measurements within a few days, and even though it took about 7 weeks longer -due to supply chain issues caused by the pandemic- to get the doors and have them installed he was able to meet my pre labour day date as I needed to sell the property due to a move out of country for work. Jerry came back twice to make all the flashing and caulking look perfect and to make sure that everything was to mu satisfaction. A true professional that kept his word!

    Answer from pro:

    Hi Bartek, Thank you for taking the time to provide us with a review of your experience, we are glad that Jerry was able to meet and exceed all your expectations. We thank you for your business and we wish you the best in your new job!

    Reply created 6 Oct 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 3 Oct 2021

    Sliding door installation

    Waited many months for work, caulking done incorrectly and contacted the installer immediately still waiting for this to be repaired. Lock on door broke which I fixed with over the phone assistance

    Answer from pro:

    Dear Jeanne, Thank you for reaching out to us, we are very sorry to hear that you are having issues with your order and will like to apologize for the inconvenience that you've been experiencing. We take customer satisfaction seriously and we want you to know that we appreciate your feedback. Ken, from your local branch has been notified to contact you asap and to look into your outstanding issues. If you need further assistance please feel free to contact me. Rita @ rita@clerawindows.com. Thank you for your business, and we wish you well!

    Reply created 6 Oct 2021
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