Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2021

    Windows And patio door

    Jerry and his Brockville crew were professional and courteous. They were able to explain everything succinctly and addressed every problem with our 120 year house. I would highly recommend them to anyone.

    Answer from pro:

    Dear Customer, Great to see an excellent review. Jerry is very knowledgeable with every aspect of construction and that's why he is able to explain everything in detail. Thank you for taking time to write the review.

    Reply created 17 Sep 2021
  • Review from pat reith
    Rating: 1 out of 5
    Review left on 11 Sep 2021

    sliding glass door installation

    Our installation of 3 patio doors has been ongoing now for over a year. Jerry is difficult to get hold of and does not follow through with what he promises. It took more than 6 months to get the doors put in initially. The carpenters installing were of high quality but had insufficient time in one day to install adjust and finish door install and trims. There were also manufacturing deficiencies in the doors that needed to be rectified. Lock doesn't work. doors don't slide properly, trims left half finished, caulking not perfect, screens difficult to close. For more than $7000 for 2 doors I would have expected better and more timely follow up. We have been dropped by Jerry in the middle of a job and left to deal with a half finished job for months. I advise you to avoid this sweet talking salesman like the plague.

    Answer from pro:

    Dear Pat, We are extremely sorry for the delays and believe us it's not due to Clera's capability of fulfilling orders. The entire industry is facing a huge challenge due to shortage of materials and suppliers have declared Force Majeure condition with respect to production and shipment of fenestration products in North America. As per Jerry, he has ordered the sash and waiting for the part to arrive from supplier. Everything else has been resolved other than some caulking need to be fixed on exterior. Jerry will reach out to you as soon as we receive part from the supplier and if you like to get the caulking fix in the mean time, please reach out to Jerry. Thank you for your understanding.

    Reply created 17 Sep 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 0 out of 5
    Review left on 9 Sep 2021

    Nothing but problems

    Got almost 20 windows installed. It's been only a few months and we've had nothing but problems. From bad caulking to unable to close/lock windows...etc etc. If I can get a full refund I would and keep my old 19 year old windows. And if that wasn't enough the sales person stated that they will not be fixing anymore problems until we pay them in full! What an insult

    Answer from pro:

    Dear Clera Customer, We apologize for your bad experience. As per our local branch, we arranged service tech every time you had an issue and they rectified issues in front of you before leaving your house. It's unfortunate that either the same issue or something else keep coming and we sent our service tech every time considering that you would pay the balance amount but that never happened. The new issue you raised is about the caulking the capping on lintel is not recommended as water needs to run out from behind the brick. Hope you understand that this is not an installation related issue. Thank you - Clera Admin

    Reply created 13 Sep 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 3 out of 5
    Review left on 8 Sep 2021

    Bedroom/Hall window

    Upon placing the order last September and waiting a total of 17 weeks, which was more than double the proposed 8 weeks from order date to installation, for 4 windows, we are pleased with the function and look of the windows overall. I was disappointed that the staff did not communicate their awareness of potential delays at the time of ordering, or at any point after the projected 8 weeks. It was a complete surprise when we finally had an install date.

    Answer from pro:

    Dear Customer, Thank you very much for your feedback. We are glad that you like the final product. We totally agree that our local branch should have kept you informed of the delays we are facing in our industry. Hope you enjoy your windows for long time. Thanks- Clera Admin

    Reply created 13 Sep 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 8 Sep 2021

    Great service, Reliable Product

    Great service and installation of new new windows. Quotes were received quickly and despite expected covid delays, installation was done 2 weeks early! I would definitely recommend. What I would NOT recommend is wasting your time with Renewal by Anderson. After a belaboured 2 hour sales pitch, be prepared for sticker shock. 9 times the price!! I’m completely comfortable playing for premium but this was absurd. Sales person was misleading with competitive information (do your homework on % of virgin vinyl) to help sell.

    Answer from pro:

    Dear Clera Customer, We greatly appreciate your positive feedback and really happy that you like your new Clera products and installation. Thank you for choosing Clera windows and doors.

    Reply created 9 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2021

    8 windows replaced

    A big thank you to Jerry for his excellent service and for organizing a professional and courteous crew to come down and install my windows in record breaking time. The end result is fantastic. The windows look great. I wouldn't hesitate to use this company again and highly recommend to others.

    Answer from pro:

    Thank you Barbara for your business and positive feedback. There is nothing more rewarding than seeing a great review from a very satisfied customer.

    Reply created 7 Sep 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 2 Sep 2021

    New windows

    Clera Windows replaced 20+ windows on the first floor of our house. Our expectations were high to begin with, and Clera exceeded our expectations with a prompt and professional installation. All windows look and perform great. Would definitely recommend Clera for any replacement window projects.

    Answer from pro:

    Thank you being a perfect customer for us and wish you enjoy your windows and doors for long time.

    Reply created 7 Sep 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 24 Aug 2021

    Replacement Windows

    We were very pleased with the service we received. The product was as advertised and the installation went smoothly.

    Answer from pro:

    Thank you very much for your business and we are glad that you are happy with Clera products and services. Hope you enjoy your Clera products for long time. Thanks

    Reply created 25 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2021

    window for living room

    i ordered a new living room window from clera and it looks beautiful , also few years ago i bought a dining room window it also is great. i would recommed clera above others, the installer even wanted to vaccum the mess. i have bought windows for my whole house and am very disappointed in them and they are NOT clera,s.

    Answer from pro:

    We are very happy to serve you and glad to know that you prefer Clera windows and doors over other window and door companies. Thank you so much for taking time to share your experience.

    Reply created 25 Aug 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 16 Aug 2021

    Window & Patio Door Replacement

    They showed up on time as stated, performed an excellent job and cleaned up after themselves! very satisfied with the results.

    Answer from pro:

    Hello private User, Thank you for trusting us with your replacement window and patio door project. We are delighted that we met all your expectations. Enjoy the new Clera look!

    Reply created 18 Aug 2021
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